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There's no denying that changes in technology, information availability, and the deference paid (or not!) to experts have changed the face of reference forever. That's a good thing! In their recent webinar, Infopeople's podcasting pundits Joan Frye Williams and George Needham shared their provocative views of the role of the reference librarian in today's world, along with examples of the good, the bad, and the ugly in the library community's ongoing effort to reestablish reference as a high-value service (full disclosure, Joan wrote this copy!).
And now here it is as an MP3 download!