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New Customer Service Techniques for Libraries: Learning from Fish and Pickle, an Infopeople workshop taught by Cheryl Gould:

"Cheryl Gould is a great instructor! Her teaching tools and techniques are fun but informative at the same time. I had a great day!"
"Cheryl's pace of presenting material was excellent. She made learning FUN!"
"This course motivated me. I've been in a funk and needed a push w/in myself to make some changes at work (and at home)."
"What I found most valuable was the easy going and pleasant atmosphere. I'll use the skills I've learned to be positive and do the best I can to provide good service. Thank you for a wonderful training."

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