Public service

Format: Computer Lab

Fee: $75 for those in the California library community.

Fee: $75 for those in the California library community & Infopeople partners and $150 for those out-of-state, no fee for qualifying California rural libraries.

(An Infopeople Online Learning Course)
May 5, 2009 - June 8, 2009

It's 3:30 in the afternoon and your library is filled with teenagers, some using computers, some doing homework at tables, some just socializing. How do you view this adolescent activity in your library?

Format: Online

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others.

An Infopeople Online Learning Course

Dates: Tuesday, June 4, 2013 – Monday, Juy 1, 2013

Fee: $75 for those in the California library community and Infopeople Partners, $150 for all others (about payment)

Instructor: Penny Peck

Do you want to be able to provide children, tweens, and teens at your library with great suggestions for recreational reading?

This online course will help you to:

(An Infopeople Online Learning Course)
December 2, 2008- January 12, 2009

This class will take a Christmas break from December 22, 2008 to January 5, 2009. During that period students are free to work on the class but the Instructor will not be available.

(An Infopeople Online Learning Course)
April 8, 2008 - May 5, 2008

Graphic novels are here to stay. In the past decade, they have become increasingly popular in both public and school library collections. Nevertheless, many library workers are not sure whether graphic novels are appropriate for their own libraries, and are unfamiliar with the practical aspects of offering this format. In this course we’ll explore all the fundamental questions:

• Do you find yourself repeating the same steps over and over again with your users (placing holds, renewing items, checking records)?
• Do you need to teach your staff a new skill (ILS/ALS change, new policy, Office '07)?
• How many times have you explained in person or on the phone how to search your catalog and online databases?

While explaining/showing people personally is important you can also create an instructional screencast that they can access any time that they're on a computer (especially at their point of ne

You will find programming for babies and their parents "Simply Irresistible!" Babies are your "captive audience," and parents are often at their most hopeful and receptive. Your library can establish itself as a literacy leader in the community by teaching parents how to share baby songs, lullabies, nursery rhymes, fingerplays, age-appropriate picture books, board books, and gentle stretching. You can forge strong relationships with parents as you demonstrate how to explore language with their child in a lively and entertaining way.

It's a self-service world. ATMs, airline check-in machines, and self-serve gas stations are all part of everyday life. And survey data show that many customers like the sense of control that self-service brings. That means that the time is right for libraries to explore new ways to provide effective assistance to the independent user.

In this class we'll look at a variety of ways to help the public serve themselves using different media, including written materials, audio, and video. Did you know that

A reference interview creates a partnership between you, as a reference provider, and library patrons seeking information. You work together towards a clear understanding of what they want to know, in order to efficiently and effectively link them to the resources needed.

Your skills in doing a reference interview can lead to this successful partnership. Building a toolkit of these skills is important if: