Is part of your job providing assistance to public library customers who use public access computers? If so, you probably get asked over and over again to explain why the computer "won't let them" open a file, or access a web site, or save/print their work the way they'd like to. This workshop is designed to help non-technical public service staff understand and resolve the most common problems faced while helping the public.
Material on this website is licensed under a Creative Commons License. Infopeople is supported by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian.