Cheryl Gould

Cheryl has been a training consultant for Infopeople since 1996. She has delivered workshops on a wide range of topics including: Increasing Computer Competency, Reference Interview, Training the Trainer, Mastering Tough Public Service Situations, Cutting Edge Customer Service Techniques, Teambuilding and Facilitation. Recent additions to her toolbox include working with management teams for improved communication and collaboration as well as helping organize library staff days to facilitate people getting to know each other, have a bit of fun and stay energized while learning relevant library skills. Cheryl has worked with over 150 different instructors to create workshops on more than 200 different topics of interest to California libraries. Her role as Training Consultant for Infopeople keeps her involved in Infopeople workshops and allows her to not only spread the gospel of strong training techniques, but to keep current on what's going on in libraries.

Instructor for:

Got Stress: Build Change Resilience in Yourself and Your Library - 2011
Fully Engaged Customer Service - 2011
Excelling in Any Situation - 2011
Communicating Up - 2010
Google Docs for Library Staff and the Public - 2010
Technology Petting Zoo - 2009
Empowering Your New Library Customers - 2009
Techniques for Helping the Public Serve Themselves - 2008
Eureka! Leadership Program Phase 2 Wrap Up - 2007
Customer Service in a Self-Check World - 2007
Cutting Edge Customer Service Techniques for Libraries: Learning from Fish and Pickle! - 2005
Getting the Most From Your Browser - 2001
Helping the Public Use Public Access Computers - 2005
Increase Your Computer Competency - Practical Tips and Tricks - 2005
Introduction to Distance Education (distance learning course) - 2001
Introduction to the Internet - 1999, 2003
K12 Resources - 1999
Mastering Tough Public Service Situations - 2001, 2003, 2004, 2005
New Customer Service Techniques for Libraries: Learning from Fish and Pickle - 2004, 2005
On the Spot Training - 2004
Teaching the Public to Use the Internet - 2000, 2001, 2003
To Turn the Computer Off, Press 'Start': Making Sense of Windows - 2002, 2004
Training the Trainer - 2003
Train the Trainer Library Workshops: Designing Effective Training - 2004
Train the Trainer Library Workshops: Developing Materials - 2004
Train the Trainer Library Workshops: Library Training A-Z - 2004
Train the Trainer Library Workshops: Presentation Skills - 2004

Student Comments

"Cheryl Gould is a great instructor! Her teaching tools and techniques are fun but informative at the same time. I had a great day!"

"Cheryl's pace of presenting material was excellent. She made learning FUN!"

"This course motivated me. I've been in a funk and needed a push w/in myself to make some changes at work (and at home)"

"What I found most valuable was the easy going and pleasant atmosphere. I'll use the skills I've learned to be positive and do the best I can to provide good service. Thank you for a wonderful training"