Presenter: Kelli Ham
In the day-to-day work of the reference librarian, the health reference interview presents one of the most challenging scenarios. The reasons are many, and each interaction is unique. The user might be distressed or emotional, or may want advice. Low health literacy can be a problem, regardless of the user's education or socio-economic status. The question might refer to a serious diagnosis or life-threatening condition, in which case the reference interaction becomes even more serious and significant.
What determines a successful outcome, both for the library user and the librarian? Is the experience better, worse, or simply different for public librarians as compared with hospital or medical librarians? This interactive webinar will present the differences between regular reference and health reference, with a focus on consumer health reference services in both medical and public library settings. Librarians will learn from the expertise and experience of their colleagues about dispensing quality health information!
No archive is available for this webinar.