A conference for California Public Library Teams designed to help you:

• imagine new possibilities for your library
• explore how to retool current services
• create unique experiences tailored to your community

Why attend?
The key to meeting the needs of your 21st Century customers is understanding them. Your customers are demanding even more from their libraries. This conference will give you new skills, insights and information to better understand your customers and to design engaging experiences that meet their needs.

What will the conference program offer?
The conference will include a variety of stimulating activities; examples are:

• Featured speakers:
  • Greg Brown, Vice President of Engineering and Technology, The Tech Museum of Innovation
  • Cerritos Library Staff Members: Jackie Stetson, Library Supervisor, Becky Ellis, Public Services Librarian, Stanley Strauss, Support Services Librarian
  • James Gilmore and Joseph Pine, Strategic Horizons Consulting, authors of "The Experience Economy"
  • Ngian Lek Choh, Assistant Chief Executive, Operations, National Library Board, Singapore
  • Jane Light, Library Director, San Jose Public Library
  • Elaine McConnell, Library Director, Ocean County (NJ) Library
  • Marty Sklar, Vice Chairman and Principal Creative Executive, Walt Disney Imagineering, author of Mickey's 10 Commandments
  • Kevin Starr, State Librarian of California
• Program Topics:
  • The public library as "learning destination"
  • Innovative customer service practices
  • Strengthening staff commitment to organizational change
• Interactive experiences:
  • Creating a sense of community with One World Music
  • Capturing library experiences through photography
  • Exploring Virtual Customer Experiences
• Resource Fair
  • Imagining possibilities for every budget with consultants and vendors

View a complete conference schedule!

Who should attend?
California public library project teams of 2-3 members are eligible to attend (e.g. public library administrators, governing jurisdiction representatives, library board members, agency partners, architects). Space is limited to 100 participants.

Where will it be held?
The conference will be in the conference center at the Cerritos Library, Cerritos, California. Hotel accomodations will be at the Cerritos Sheraton, Cerritos, California.

How much will it cost?
Transportation costs will be the responsibility of participants. Tuition, lodging and conference-sponsored meals will be paid by a Library Services and Technology Act grant administered by the California State Librarian.

The Selection Process:
Conference participants will be selected according to the following three criteria:

• Statement of interest
• Team makeup
• Statewide geographic diversity

Notification:
Confirmations and notices of regret will be sent no later than March 14, 2003.

Who can I contact for more information?
Contact Imagine it, Explore it, Create it! Coordinator, Gail McGovern by email at or by phone at 916-446-2411.