Global Rhythms Experience with Gary Muszynski One World Music presentation sets the tone for participants' thinking about interactive experiences as well as establishing a sense of community.
5:00-7:00 PM
Optional small group Cerritos Library tours
5:15-6:45 PM
Optional green screen photos in Children's Library
5:30-7:00 PM
No host bar
7:00-9:00 PM
Dinner
Featured speaker: Kevin Starr, State Librarian of California
"The Public Library as Learning Destination"
Capturing Customer Experiences through Photography - 1st floor Art Studio
Participants explore the Cerritos Library and take Polaroid photographs of areas that stimulate their thinking about how to provide unique customer experiences for their communities.
5:00-5:30 PM
Spontaneous program experience with Skip Burson, Aquarium consultant
Participants see an example of a Cerritos Library unscheduled program to help them think about how they might incorporate unscheduled events in their libraries in new ways.
5:00-9:30 PM
Resource Fair
Participants visit each resource table, talk with vendors and consultants, sampling a different dessert at each table and having passports validated and entered in drawing to be held at the conclusion of the evening.
5:30-7:00 PM
Optional Internet access
Optional customer service film showing
5:30-7:00 PM
Pine/Gilmore Book Signing
Participants are given a copy of The Experience Economy book and have the opportunity
to have it signed by both Joe Pine and James Gilmore.