Andrew Sanderbeck is adjunct professor at Johnson and Wales University, and works with Kent State University, The University of Louisville and Rockhurst University in their Corporate and Community Learning Programs. Andrew trains and consults with libraries and library organizations to help them realize the true human potential of their management and employees. He is the publisher of the Friday News Minute, a free weekly e-newsletter read by thousands of library professionals around the world.
He is the author of the book "The Power of Asking for What You Want" and 4 audio programs on The Customer Service Experience including "Customer Service Recovery: What to Do After We Have a Service Failure".
Andrew is a featured speaker for public and academic libraries, library consortiums, ALA, PLA, ACRL, LITA, and many State Library Associations.