Respondent Unique Key,Completed Date,[1] In which state do you reside?*,[2] What is your age range?,[3] How many years have you worked in a library?,[4] What is the highest level of education you have completed?,Name:,Email:,[6] I work in the following type of library:*,[7] My position is: (May check more than one if applicable)*,,,,,,,[8] My work assignments include: (Check all that apply)*,,,,,,,,,,,,,,,,,,,,,,,,,,,[9] I choose which Infopeople courses to take:*,"[10] Within existing budgetary guidelines, I approve expenditures on Infopeople training:*",[11] My budget for Infopeople training for the coming year is likely to be:*,[12] I am willing to participate in Infopeople training in the following formats (check all that apply):*,,,,,,,[13] My preferred training format is (check one):*,[14] I attend training events for the following reasons (check all that apply):*,,,,,,,,,,[15] Administration/management/supervision,[16] Adult services,[17] Buildings/facilities,[18] Cataloging and technical services,[19] Children's services,[20] Collection development,[21] Customer service,[22] Digitization,[23] Emerging technologies,[24] Grant writing and fundraising,[25] Information literacy,[26] Instructional skills,[27] K-12 services,[28] Leadership,[29] Library fundamentals,[30] Library-specific computer skills,[31] Literacy,[32] Marketing and public relations,[33] New service models,[34] Outreach/community partnerships,[35] Personal and professional development and efficiency,[36] Planning,[37] Preservation,[38] Records management,[39] Reference,[40] Searching skills,[41] Serving diverse communities,[42] Technology/network management,"[43] Training in sources or techniques for specific subject areas (e.g., business, genealogy, government documents)","[44] Website design, development, & maintenance",[45] Young adult/teen services,[46] Please describe a library-related situation or problem that you have personally experienced that could be improved if you or others received outside training.,[47] Please list any additional workshops or courses that you would like Infopeople to offer.,[48] Please add any additional comments that you would like to make regarding training in general or Infopeople training in particular.
INQ-20070330202313-244397546,3/30/2007 20:29,5,4,5,5,Leslie Tanaka,leslie.tanaka@sjlibrary.org,1,,,3,,,,,,,,,,,7,,,,,,,,,16,,,,,,,,,,26,,1,3,5,1,,3,,5,6,7,7,1,2,3,4,5,6,,8,,,1,2,2,3,1,2,1,2,1,2,2,2,1,1,2,2,2,2,1,1,1,1,2,2,2,1,2,2,2,2,1,Conflict resolution between employees with union implications,,I am generally very pleased with inforpeople workshops. I do think that having some follow-up work to do after a workshop might encourage brain retention.
INQ-20070330202451-1043055266,3/30/2007 20:56,5,5,5,5,Nancy Martinez,nmartinez@lodi.gov,1,1,,,,,,,,2,,,,,,,,,,,,,15,,17,,,,,,,,,,,2,2,2,1,,3,,5,,7,1,1,,3,,,6,,,,,1,1,2,2,2,2,1,1,1,1,1,3,2,2,3,2,2,1,1,2,2,1,2,2,2,2,2,2,2,1,2,Dealing with patrons exhibiting undesirable behaviors and dealing with the police in those situations.,"General guidelines for writing RFP for equipment, etc.",The InfoPeople workshops are well worth the time and registration fee.
INQ-20070330202455-1883936556,3/30/2007 20:27,5,3,2,5,Sharon Senser,dearanxiety@gmail.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,2,1,2,3,,,,7,1,1,2,3,4,,,7,,,,2,4,4,4,1,2,1,3,1,3,2,2,1,1,3,2,2,4,3,3,2,3,3,4,2,3,1,3,4,3,1,handling difficult and mentally ill patrons - a common issue in our inner-city library.,,
INQ-20070330202559-195890535,3/30/2007 20:53,5,5,5,6,Dennis Tucker,dennis@dctucker.net,7,1,,,,,,,,2,,,,,,,,,,,,,,,17,,,,,,,,,,27,1,1,2,1,2,3,4,5,6,7,5,1,,3,4,,6,,,,,1,4,2,3,4,2,1,1,1,2,1,1,4,1,1,1,4,2,1,2,1,1,2,2,3,3,4,1,3,2,4,Implemented a wireless network.,,What I've attended so far has usually been great!
INQ-20070330202653-647924122,3/30/2007 20:43,5,3,5,5,Chris Spitzel,cspitzel@ci.pleasanton.ca.us,1,,,3,,,,,,,,,,,7,,,,,,,,,16,,18,,,,,,,,,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,2,4,4,4,1,2,2,4,1,4,2,2,1,2,3,3,4,2,2,2,1,4,4,4,2,2,2,4,3,3,3,,new/great children's or YA books (maybe a half day workshop?),"I have found the quality of Infopeople trainers to be superb.  I have been frustrated occasionally by tedious technical glitches in computer training classes (usually beyond the trainer's control), but I generally jump at the chance to take an Infopeople workshop if I feel that it will help me significantly with an aspect of my job.  I very much appreciate the breadth and caliber of Infopeople classes."
INQ-20070330202701-618961927,3/30/2007 20:32,5,2,2,7,Lori Strickler,loristrickler@mailshack.com,4,,,3,,,,,,,,,,,,,,,,,,,,,,,19,,,,,,,,,1,3,5,1,,3,4,5,,7,2,1,2,,4,,6,,,,,3,4,4,3,4,1,2,2,2,4,4,3,4,4,4,3,4,2,3,4,1,2,3,2,1,1,3,3,1,1,4,Finding ways to deliver frequently requested information to many users simultaneously when web access may not be available.,Anything aimed at tips for running a one-person library!,
INQ-20070330202808-1284065740,3/30/2007 20:33,5,5,5,5,Sharon Clairemont,sclairem@slis.sjsu.edu,4,1,,,,,,,1,2,,,,,,,,10,11,,,,15,,17,18,,,,,,24,,,,2,2,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,4,4,4,4,4,4,2,1,1,4,4,2,4,2,3,4,4,2,1,3,1,1,2,4,2,1,4,2,2,2,4,,,
INQ-20070330202928-1038078723,3/30/2007 20:34,5,4,1,5,Gail Jebbia,gjebbia@gmail.com,1,,,3,,,,,1,,,,,,7,,,,,,,,,16,,18,,,,,,,,,,1,3,1,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,3,2,4,4,1,1,1,3,3,4,3,2,1,1,3,2,4,3,3,2,1,1,3,4,1,1,2,3,2,4,1,,,
INQ-20070330202956-1380510993,3/30/2007 20:42,5,5,5,5,Sallie Pine,slpine@comcast.net,1,,2,,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,2,3,5,1,2,3,,,,7,1,1,2,3,,,,7,8,,,3,2,2,4,4,2,2,1,1,2,2,2,3,3,3,2,4,4,2,2,2,3,3,3,1,1,3,4,1,4,2,service at public desks could be improved with some specific training on subjects such as law and business.,"I'd like to see someone talk about collecting graphic novels, and not just for teens.    What are some good models for doing roving reference?  Can we make it work without having hand held computers?    Would love to see a collection management session on reference material.  There's a lot out there about weeding, but nearly all of it is about circulating collections.  How should we be looking at it now, in the more digital age?    Everyone has gotten into strategic planning, and Sandra Nelson seems to own it for libraries.  Are there other models?",Joe Barker is fantastic!
INQ-20070330203134-1873384767,3/30/2007 20:42,5,5,5,5,Marti Goddard,mgoddard@sfpl.org,1,,2,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,27,2,3,5,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,1,2,3,4,3,4,1,3,1,2,2,4,4,1,4,3,3,4,2,1,2,2,3,4,2,2,1,4,4,4,3,,Project analysis and planning for implementation of new services,
INQ-20070330203458-1003832544,3/30/2007 20:43,5,5,5,5,Cornelia van Aken,cvanake@yahoo.com,1,,2,,,,,,,2,,4,,,,8,,,11,,,,,16,,18,,,,,,,,,,2,3,5,1,2,3,,,,,1,1,2,3,4,5,6,7,,,,1,2,4,4,1,4,1,4,2,3,2,2,1,1,4,2,4,3,4,1,1,1,4,4,4,4,3,4,3,4,1,Dealing with disruptive unaccompanied children in the library.,Wish you would offer some of the leadership workshops again; I missed some of them.,
INQ-20070330203547-794829819,3/30/2007 20:46,5,5,5,5,Wynne Weiss,absweiss@aol.com,6,,2,3,,,,,,2,,4,,,7,8,,10,11,,,14,15,16,17,18,19,,,,23,24,25,26,,2,2,5,1,2,3,4,5,6,,1,1,2,3,4,5,6,7,,,,1,1,1,3,2,2,1,2,2,2,2,2,2,1,3,3,2,1,1,1,1,1,3,3,2,2,2,2,2,2,2,Influencing library staff to become more marketing-   minded when dealing with the public,Fundraising and working with volunteers or Friends  of the Library groups,
INQ-20070330203816-1117632538,3/30/2007 20:47,5,4,5,2,Rosemary Gomes,rgomes@aclibrary.org,1,,2,,,,,,,,,,,,,8,,,11,,,,,,,,,,,,,,,,,2,3,5,1,,3,4,5,6,7,3,1,2,3,4,5,,,8,,,2,3,2,3,3,3,2,4,2,3,3,2,3,2,2,2,3,2,2,2,2,3,3,3,3,3,2,3,3,3,3,My Library is converting from Anzio to MilCirc. It would be very useful to receive in-depth training in MilCirc.,Dealing with culturally diverse communities; how to encourage understanding/sensitivity in staff,
INQ-20070330204239-2143285271,3/30/2007 20:52,5,5,5,5,Julie Winkelstein,jwinkelstein@aclibrary.org,1,,,3,,,,,1,,,,,,7,,,,11,,,,15,16,,18,,,,,,24,,,,1,3,5,1,2,3,4,,,7,2,1,2,3,4,5,6,,,,,1,2,2,3,2,3,3,3,2,1,3,3,3,1,3,3,3,1,2,1,2,1,3,3,3,3,1,3,3,3,3,"Need for a more diverse staff or a staff that understands more fully working with a diverse/international community. This would include materials, signage, language and programs.","1. Strategic planning, mission statements - creating new ones and working with existing ones.    2.How to use new technology, a hands-on class, including MP3 players, IPods, flashdrives, putting photos and videos on a library website.",I appreciate the range of classes offered by Infopeople!
INQ-20070330204403-715081981,3/30/2007 20:47,5,5,5,5,Andrea Jason,ajason @city.newport-beach.ca.us,1,,,3,,,,,1,,,,,6,,,,,11,,,,,,,,,,,,,,,26,,1,3,5,1,,,,,,,1,1,2,3,,,,,,,,3,2,4,4,4,2,4,2,2,4,4,3,4,4,4,2,4,3,2,3,2,3,4,4,2,2,4,3,2,4,3,,,
INQ-20070330204803-469346909,3/30/2007 20:53,5,3,2,5,Daisy Porter,daisy.porter@sjlibrary.org,1,,2,,,,,,,,3,4,,,7,8,,,,,,14,,16,17,18,,,,,23,,,26,,2,3,2,1,2,3,4,,,7,2,1,2,,,5,,,,,,2,3,2,4,2,1,3,4,3,1,2,2,3,2,4,3,2,2,1,2,1,3,4,4,1,2,3,4,4,3,2,,,
INQ-20070330211828-333457041,3/30/2007 21:30,5,4,2,5,michele hampshire,swanroad@gmail.com,1,,,3,,,,,1,,3,,,,7,,,10,11,,,,,16,,,,,,22,23,24,25,,,1,3,2,1,2,3,4,5,6,7,4,1,2,3,4,,,,,,,2,2,4,4,3,3,3,2,1,3,3,3,4,2,3,2,3,2,2,2,1,3,4,4,3,4,3,2,3,1,3,"Many reference librarians are unable to assist patrons with even basic computer functions with software we offer including Word, PowerPoint, and Excel.  A patron was frustrated because no one could tell him how to insert a page number into a Word document.  Obviously, I wish all reference librarians had some competency with the software, but with outside training they could at least learn the skills to know how to  discover the answer to their problem.  A course covering the most used features of various software programs (including how to the answer in the help files!!!) would be helpful for a lot of people.",1. Intro to Flash or other animation. 2. Podcasting/Videocasting/Audiocasting software and hardware.,Infopeople training is wonderful and popular.  I often miss the really good in-person workshops because they sell-out quickly. :(
INQ-20070330211921-936363735,3/30/2007 21:55,5,4,2,5,Linda Rudell-Betts,lrudellbetts@verizon.net,1,,,3,,,,,1,,3,,,,,,9,10,,,,,,,,18,,,,22,23,,25,,,1,3,5,1,2,3,,5,6,7,1,1,2,3,4,5,6,,,,,1,1,3,2,4,2,1,2,1,3,2,3,4,1,4,2,3,3,2,3,1,1,3,3,1,2,2,2,1,2,4,interacting with mentally ill or irrational patrons in library reference environment.,"Navigating library cultures: civil service, academic or private industry",
INQ-20070330212632-1837908029,3/30/2007 21:49,5,4,4,7,Sharon Radcliff,sradclif@stmarys-ca.edu,2,,,3,,,,,,,,,,,,,,10,11,,,,,16,,18,,,,22,,24,25,,,2,3,2,1,2,,4,5,6,7,1,1,2,3,4,5,6,,,,,3,3,3,3,3,3,3,1,1,1,1,1,3,3,3,2,2,3,3,2,2,3,4,4,1,1,1,3,1,1,4,"Teaching in an academic setting, I am always looking for ways to make learning more active and interactive. Also I like anything that is subject specific to help develop reference skills.","Business research (I would like to teach it!) Integrating Web 2.0 into instruction...Anythin related to Web development, podcasting, creating screen casts..",I think it's excellent!
INQ-20070330212848-996723741,3/30/2007 21:36,5,5,5,5,,,2,,,3,,,,,1,,,,,,,,,,11,,,,,,,18,,20,,,,,,,27,1,3,5,1,,,,,,7,1,,2,3,4,,6,,,,,3,4,4,3,4,1,2,4,2,4,3,3,4,3,4,3,4,3,3,3,3,3,4,4,1,2,2,4,4,4,4,,,
INQ-20070330214023-869320745,3/30/2007 21:45,5,6,5,5,Johanna Bowen,jobowen@cabrillo.edu,2,1,,,,,,,,2,,,,,,,,,11,,,14,15,16,17,18,,,,22,23,24,25,,,2,2,2,1,2,,,5,6,7,1,1,,,,,,,,,,1,4,2,4,4,4,2,4,1,2,2,2,4,1,4,4,3,3,3,3,3,3,4,4,4,1,1,2,3,2,2,,,
INQ-20070330214215-151898640,3/30/2007 21:52,5,5,5,5,Renee Hayes,renee.hayes@gmail.com,1,,2,3,,,,,1,2,3,,,6,,,,10,11,12,,,,,,,,,,22,,,25,,,1,1,3,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,2,3,3,3,3,3,2,1,1,1,2,2,2,3,1,3,3,1,2,2,2,3,3,1,1,2,1,2,1,1,,,"Currently there is a workshop for dealing with Seniors in the library, and I would like to see this workshop continue (knowing, however, that Infopeople must have 'new' workshops each year).  But I would like to see something involving Teens and Seniors---or some kind of programing that would include two or more groups in the community that could help each other with new techonologies. Also, that would help small libraries offer programming that covered more that one section of the community, and would be inexspensive."
INQ-20070330215455-1904680217,3/30/2007 22:05,5,6,5,7,LARRY RETZACK,buppanasu@yahoo.com,5,1,,,,,,,1,2,,,,6,7,8,,10,11,12,13,,,,,18,,20,,22,,,,,,1,3,5,1,2,3,4,5,,,1,1,2,3,4,,6,,8,,,2,3,1,1,1,1,1,2,1,1,1,1,1,2,3,1,2,2,2,2,2,2,3,2,2,1,3,1,3,1,1,"Computer work stations froze &/or quit working.  If I'd had computer maintenance course work, perhaps I could have troubleshot/repaired the machines.","Did you say you offered Podcasting courses; i.e., HOW to perform podcasting?","I completed a survey like this while working as Librarian-Media Specialist for the U.S. Dept. of Defense Dependent Schools every year for about a decade requesting computer station/network troubleshooting/repair and they never offered any.  I think it's an important consideration, especially considering the increasing technological innovations appearing in America's libraries."
INQ-20070330221535-637786457,3/30/2007 22:46,5,5,5,5,Annette Osenga,aosenga@lifewest.edu,2,1,,,,,,,,2,,,,6,,,,,,12,,,,,,,,,,22,,,25,,,2,2,2,1,2,3,,5,,7,2,1,2,,4,,,,,,,2,4,3,1,4,2,2,1,1,2,1,1,4,2,3,3,4,3,3,4,2,2,3,4,2,2,3,2,3,2,4,"I am very comfortable with writing and presenting planned instructional sessions than I am with spontaneous speaking.  This has at times compromised the clarity of my oral responses at meetings or with visitors, or it has lead to a missed opportunity for promoting and advocating for the library. Can outside training help with speaking skills and comfort so that oral exchanges are more interactive, with enough detail to be interesting and still make the most important point?  There must be steps to improving oral skills in such situations.",I rather the like the paper-based survey that I developed for gathering students' opinion of library services.  But it would be interesting to compare the questions and layout to free or very low-cost web-based surveys and tools.,"For the support staff, I find that they do need to have some theoretical background in order to do a good job (recognize problems, work creatively--not just by rote).  But sometimes my attempts to offer background and context just confuse them and they seem better off with the nuts and bolts of how we do things with a specific program.  How does an administrator recognize the learning style and needs of entry level staff?   I think particularly of technical services and ILL where there is so much detail to learn, plus the various interfaces."
INQ-20070330222603-1002636155,3/30/2007 22:31,5,4,4,5,christine holmes,Christine.Holmes@sjsu.edu,2,,,,,,6,,,,,,,6,,,,10,11,,,,,,,,,,,,23,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,3,3,3,2,3,2,2,1,1,3,3,2,3,2,2,2,3,2,2,2,2,2,3,3,3,1,3,1,2,1,4,,,Love Infopeople webcasts and workshops.  Appreciate its low cost.  Great job.
INQ-20070330224158-11115928,3/30/2007 22:54,5,5,5,1,,,1,,2,,,,,,1,,,,,,,,,,11,,,,,16,,,,,,,,24,25,,,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,,,,8,,,3,4,3,4,4,3,2,2,1,2,2,3,1,3,4,3,4,3,2,2,2,3,3,3,4,3,3,1,3,1,4,,"HTML, CSS, PHP, Flash",
INQ-20070330225938-2009289352,3/30/2007 23:14,5,5,5,7,mary housel,mhousel@aol.com,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,21,,,,,,,1,3,2,,,3,,5,,,3,1,2,3,4,,6,,8,,,1,2,3,4,4,3,1,1,1,3,3,3,4,3,4,3,3,3,2,3,3,2,2,3,3,3,3,3,3,2,4,"Customer service training    Employees get grumpy and punitive with patrons instead of being helpful and forgiving.  Patrons forget to bring their lib. card and employees scold them and don't let them check out or use computers.      Another situation, (new mgr training) a director gives employees their perf. eval. within earshot of other employees and doesn't recognize many special duties the employee did to fill in for a vacant position.  Also a director who kills initiative by not recognizing and rewarding it but by scolding the employee for not 'asking' first.",Keep doing what you're doing with new technology offerings.,
INQ-20070331011630-1377640624,3/31/2007 1:26,5,3,3,5,Sigrid Hudson,sigridhudson@gmail.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,1,1,2,3,,5,6,7,2,1,2,3,,,6,,,,,2,3,3,4,1,2,2,4,3,2,3,3,1,1,4,3,2,1,2,1,1,1,4,4,2,3,2,4,3,2,1,The library where I used to work (as well as the library where I currently work) continue to struggle to increase library usage by Latinos and to get Latino children and families interested in reading.,,"This past year, the training budget at the library where I used to work was slashed to the point that only librarians (not paraprofessionals) could attend InfoPeople trainings. (Which was kind of ironic, since none of the librarians attended any InfoPeople workshops, anyway.) I did manage to attend one, but I paid for it myself. Now I work at a better-funded library, so I would like to see some of the leadership workshops repeated so I could attend."
INQ-20070331025856-760608849,3/31/2007 3:04,5,6,5,5,Marsha Korobkin,mkorobk1@san.rr.com,3,,,3,,,,,,,,,,,7,8,,,11,,13,14,,,,18,,,,,,,,,,1,1,5,1,2,3,4,,,7,1,,,3,,,,,,,,4,4,4,4,1,2,4,4,2,4,2,2,1,4,4,4,4,4,4,4,4,4,4,4,4,2,4,4,2,4,4,,,I have taken two or three workshops and have found them excellent.
INQ-20070331052443-124369267,3/31/2007 5:31,5,5,5,5,diane duquette,duquette@kerncountylibrary.org,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,27,1,2,2,1,2,3,4,5,6,7,3,1,,3,,,,,,,,1,2,1,2,2,1,1,1,1,2,1,1,3,1,1,1,2,1,1,2,2,1,2,2,1,1,2,2,2,1,2,n/a,,
INQ-20070331104138-840456089,3/31/2007 10:51,5,5,4,5,Stephanie Tetter,stetter@mpc.edu,2,,,3,,,,,,2,,,,,,,,10,11,,13,,,,,18,,,,22,23,24,25,,,2,2,2,1,2,3,4,5,6,7,2,1,2,3,4,,,,,,,3,3,3,3,4,3,3,1,1,2,1,1,4,3,3,1,2,3,1,2,2,3,3,3,2,1,2,1,2,1,4,"Emergencies that require evacuating the building, both natural (earthquake) or made by humans (bomb threat). Dealing with staff and patrons - how to minimize panic (other than 'stay calm' - specific techniques)",Dreamweaver    Podcasting    Crating online tutorials    Dealing with crazy people (public not staff :)),thank you. We have no budget and appreciate any opportunities with either low or no fees. You do great work for libraries!
INQ-20070331112225-388026314,3/31/2007 11:27,5,4,2,5,Shauna Redmond,slangred@sbcglobal.net,1,,,3,,,,,,,3,4,,,7,8,,10,11,,,,15,16,17,18,,,,,,,,26,,1,2,2,1,2,3,4,5,6,7,3,1,2,3,4,5,6,7,8,,,3,2,2,3,1,1,1,2,1,2,1,1,1,1,3,3,2,1,1,1,1,1,1,2,3,3,1,3,2,1,1,,,
INQ-20070331112245-823949556,3/31/2007 11:44,5,5,5,5,CSLA2team,CSLA2Team@yahoo.com,3,,,3,,,,,,,,,,,,,,,,,13,,15,16,,,,,,,,,,,27,2,1,4,1,2,,,5,,7,5,1,2,3,,,,,,,,4,4,4,4,4,2,4,4,2,3,2,3,2,4,4,3,4,3,3,3,1,4,4,4,3,4,4,4,4,4,3,"Noontime webcasts don't work for K12 school library media teachers, because we are either teaching or otherwise engaged with students or teachers.      Archived presentations are great.",Members of the CSLA 2.0 Team might be interested in working with InfoPeople in order to provide summer professional development to California school librarians via free webinars.      We have the content and presenters.   Infopeople have the distribution and storage.,Thanks for all you do.
INQ-20070331113425-324993087,3/31/2007 11:41,5,3,4,5,nancy bradford,nbradfor@co.napa.ca.us,1,,,3,,,,,1,,3,,,,,,,10,11,,,,15,,,18,,,,,,,25,26,,1,3,2,,,3,4,5,6,,6,1,2,3,4,5,,7,,,,2,2,2,2,3,1,1,2,2,2,2,2,2,1,2,2,2,1,1,1,2,1,2,2,2,2,2,2,2,1,2,,,
INQ-20070331114629-1370011591,3/31/2007 11:53,5,3,2,5,Chaunacey Dunklee,cdunklee@mindspring.com,1,,,3,,,,,1,2,3,,,,,,,10,11,,,,15,16,,18,,,,,,24,25,26,,2,3,2,1,2,3,4,,,7,2,1,2,3,4,5,6,,8,,,1,1,3,2,3,2,1,2,1,1,3,1,3,1,3,3,3,1,2,1,1,3,2,2,2,2,1,3,2,1,1,I am a YA librarian and feel comfortable around teens. Many of my fellow Adult Services librarians do not know how to interact positively with YAs in the library.  I think they could benefit from training in how YAs are developing.,Gen X library leadership (being a leader to a group of folks who may not understand the Gen X mindset),"From the Infopeople workshops I've attended, the well-done handouts are something that I continue to use long after I've completed the class.  Keep up the good work!"
INQ-20070331120335-735019921,3/31/2007 12:09,5,4,2,5,Susan Berumen,susan.berumen@kerncountylibrary.org,1,,,3,,,,,1,,3,,,,,,,,11,,,,15,16,,18,,,21,,,,,,,1,3,1,1,,3,,,,,1,1,2,3,4,5,,,8,,,2,2,4,3,4,1,2,1,1,1,2,1,4,3,1,1,2,1,1,1,1,1,1,1,1,1,1,1,1,2,3,,Disaster management; preservation of audio/visual materials; gov docs.; special collections.,
INQ-20070331120421-125098458,3/31/2007 12:33,5,6,4,7,Susan Covington,"susan.covington@eldoradolibrary,org",1,,2,,,,,,1,2,3,4,,,7,,,,11,12,,,15,16,17,18,,20,,,,,,,,2,2,1,1,2,3,4,5,,7,1,1,2,3,4,5,6,7,8,,,1,1,2,2,1,1,1,2,1,1,2,3,1,1,1,1,2,2,2,2,1,1,3,3,1,1,3,3,2,2,1,"Our library has a large number of middle schoolers who gather at the library after school.  We have introduced a number of programs for them but don't have the staff to offer programs every day.  With training, perhaps we could find a way to integrate these young people into the library atmosphere in a way that would benefit everyone.","Practical library management, especially dealing with personnel, evaluations, coaching. . . Also supervising middle management vs. directly supervising professional and clerical staff.","Most of the Infopeople courses I have attended have been very helpful and useful.  I encourage our staff to attend pertinent Infopeople workshops.  However, the first Eureka leadership workshop (the free one) was too theoretical to be benficial."
INQ-20070331122005-43981979,3/31/2007 12:31,5,4,4,4,Deborah Grace,KnightRanger4ver@yahoo.com,4,,,,,,6,,1,,,4,,,,8,,,11,12,,,,16,,18,,20,21,22,,,,,,2,3,2,1,2,3,4,,,7,1,1,2,3,4,5,6,,,,,3,1,3,3,4,1,1,1,1,3,2,2,4,3,2,1,4,3,3,1,2,3,2,3,1,1,2,2,1,3,3,,,I've taken a few Infopeople courses and I learned a lot from them.
INQ-20070331124155-1965913283,3/31/2007 12:51,5,5,5,5,Sandy Schmitz,wfmcj@yahoo.com,1,,,3,,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,27,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,3,2,1,4,2,2,3,1,1,3,3,3,1,4,2,4,2,1,2,1,1,3,3,3,3,2,1,4,2,3,,,
INQ-20070331124700-626423629,3/31/2007 12:54,5,6,5,5,Linda Wilson,lindalwilson@juno.com,1,1,,,,,,,,2,,,,,,,,,,,,,15,,,,,,,,,,,,,1,2,2,1,,3,4,5,,,1,1,2,3,4,,,,,,,1,2,2,3,3,3,2,2,1,1,1,1,1,1,3,2,2,1,1,1,1,1,2,3,2,2,2,1,2,1,1,Helping a staff member improve public relations skills. This particular person who is very bright otherwise cannot see how she treats the public - i.e. they feel she is rude.,Web 2.0  Designing training courses on the web,"I have found the courses that I have attended excellent. It has been a while since I attended a course, but if the lunch time is stil 45 minutes, I would like to see it extended to an hour or to have lunch brought in."
INQ-20070331125834-1837338330,3/31/2007 13:03,5,5,4,5,Jean Macomber,jmacomber@yahoo.com,4,,2,3,,,,,,,,,5,,,,,10,,,,,,,,,,,,,23,,,,,1,1,5,1,,3,,5,6,,6,1,2,3,4,,,,,,,3,3,2,3,2,2,3,1,2,1,2,2,3,3,3,3,2,3,3,3,2,3,2,2,3,2,3,2,2,2,2,,,EVERY Infopeople class I've attended over the years has been worth the time and the money - great job!
INQ-20070331130406-1244694310,3/31/2007 13:08,5,3,2,5,Heather Fredrics,hfredric@cityofrc.com,1,,,3,,,,,1,,,,,6,7,,,,11,,,,15,16,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,3,3,2,2,2,2,3,3,1,2,2,2,1,3,3,3,1,4,1,1,1,3,3,2,2,2,1,3,1,2,,,
INQ-20070331131349-520475542,3/31/2007 13:24,5,5,3,2,Francey Fisher Levy,fnlevy@yahoo.com,1,,,,,5,,,,,,,,,,8,,,,12,,,,,,,,,,,,,,,,3,3,5,1,2,3,,,,7,1,1,2,3,4,5,,,8,,,2,3,3,3,2,2,1,2,1,4,2,2,3,1,1,2,3,1,3,3,1,3,3,3,3,1,1,3,3,4,3,"To deal with patrons that do not know or do not want to know the rules of the library.  We need to learn ways in which to get the most information out to patrons in the most effective language, professionally, and diplomatically.","Ways to communicate with patrons that do not understand the language, short of learning many new languages.",I have in the past taken some workshops with Infopeople and have found them to be very helpful.
INQ-20070331131636-294603119,3/31/2007 13:28,5,5,5,5,Deirdre Cerkanowicz,dcerkanowicz@ci.berkeley.ca.us,1,,,3,,,,,1,,,,,,,,,,,,,,15,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,7,1,2,3,4,5,6,7,8,,,2,2,2,3,3,2,2,2,1,2,2,1,3,2,3,2,2,1,1,2,2,2,2,3,2,1,2,2,2,2,2,Staff not knowing how to handle difficult patron thereby exacerbating the situation,"Time management issues-specific to libraries-how many time should you handle a book from check in to on shelf, reduce movement  ergonomics specific to libraries-desks, handling material etc.    Using Microsoft office specificly for library purposes.    Professional/paraprofessional relations    Teaching staff to teach public.    Staff motivation for management    Open source issues","I have had several infopeople training both online and in person. I find the information useful but sometime I feel a bit rushed because of existing workload. Almost wish they went a bit slower and longer.    I wish Angel discussions forum had more features-like Blackboard for organizing discussion but thread, date, author subject, or am I missing something.  Also like to have more of an introduction of people in online classes  Otherwise Keep up the good work."
INQ-20070331131718-1532359709,3/31/2007 13:21,5,3,1,4,Sarah Fowlie,sarah.kaohinani@gmail.com,1,,,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,,,,,,,,,1,3,5,1,,3,4,5,,,1,1,2,3,,,,,,,,4,1,3,4,3,2,2,3,1,4,2,2,4,3,3,3,4,2,3,2,2,3,4,4,2,2,1,3,2,4,3,,,
INQ-20070331132526-623554743,3/31/2007 13:35,5,6,5,4,Judy Coughlin,jcoughlin@losgatosca.gov,1,,,,4,,,,1,,3,,,6,7,8,,,,,,,,,,18,,20,,,,,,,,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,3,2,3,2,1,2,2,2,1,3,2,2,1,2,3,2,2,3,2,3,2,2,2,2,1,1,2,2,1,2,2,We need to encourage patrons to use our database.  We need to understand them better so we can point patrons in the right direction.,genealogy  business  technology,The Infopeople training I have attended have always been very worthwhile and timely.
INQ-20070331133043-661986693,3/31/2007 13:35,5,5,5,5,,,1,,2,3,,,,,1,,,,,,,,,,11,,,,,16,,18,,,,,,,,26,,2,3,2,1,2,3,4,,6,7,7,1,2,3,4,,6,,,,,2,2,1,3,3,2,2,2,1,2,2,2,3,2,3,2,2,2,1,2,3,2,3,3,2,3,2,3,2,2,2,,teen literacy,
INQ-20070331133955-1145357787,3/31/2007 13:45,5,4,3,5,Lynn Baden,lynn@bostonbaden.com,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,,,8,,,3,1,3,3,3,1,1,1,2,1,3,2,4,3,4,2,3,4,3,4,2,3,1,3,1,2,3,3,1,3,3,"Coping with problem patrons, esp the mentally handicapped.","Computer courses, like power point.",
INQ-20070331134818-1663542824,4/3/2007 14:25,5,6,5,5,susan lynn,slynn@ccclib.org,1,,2,3,,,,,1,2,3,,,,,,,,11,,,14,15,16,,,,,,22,,,,,27,1,2,2,1,,,,,,,1,1,2,3,,,6,,,,,1,2,4,4,2,3,2,4,1,3,2,2,3,4,4,4,1,1,1,1,1,1,4,3,4,4,2,4,4,3,2,,,
INQ-20070331140349-2080591981,3/31/2007 14:09,5,6,5,5,don kilbourne,dkilbourne1@yahoo.com,3,,,3,,,,,1,,,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,,4,5,,,1,1,2,3,,,,,8,,,4,3,4,2,4,2,2,3,1,4,2,3,4,4,3,1,3,4,4,3,1,3,2,3,1,1,2,2,3,4,4,Helping students to navigate their computer to do research and save programs,Specifically--new technologies,
INQ-20070331140717-466413787,3/31/2007 14:19,5,2,3,5,Kelly Young,kyoung@library.sccgov.org,1,,,3,,,,,1,,3,,,,,,,10,,,,,,16,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,2,2,4,4,4,2,2,3,2,3,2,2,2,2,2,2,4,2,2,2,2,3,4,4,2,2,2,4,2,2,1,"I am constantly asked for legal forms and I would like training on searching for free legal forms online. I am responsible for advertising our programs and attendance is low, I would like training on marketing and where to publicize programs, especially with the local area in mind.",Some basics on the reference interview and common reference sources in print and online.,
INQ-20070331141057-99153448,3/31/2007 14:23,5,6,5,5,Gwen Kraft,gwenkraft@gmail.com,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,,5,,7,5,1,2,3,4,,,,,,,2,1,2,3,3,1,1,3,1,3,3,2,3,2,3,3,3,2,1,2,2,2,3,3,2,1,2,3,2,3,3,"Sometimes it is simply a problem to find time to sharpen my skills on the databases to which we already subscribe!  Attending a workshop provides a space in time devoted to increasing skills I believe  I should be making time for on a daily basis yet don't always manage to do!    These could be workshops on databases, particularly useful web sites, or even brush up courses or introductory courses on productivity software like MS Access.","Since there has been movement toward 'retailing' libraries, I wonder if a pre-planning period that included public focus groups would be useful to libraries gathering information on public preferences.    In other words:   a workshop on Focus Groups  and how to plan them and implement them,  and lastly, how to apply the results   to the library:  buildings, environment, services, customer service.","Sometimes I don't always have time to attend a workshop or enroll for an online course, however I am VERY grateful that you provide online access to past webcasts, and to course materials.  I have found them useful to peruse when I can fit them in my schedule.  I think you are offering a great resource to libraries and librarians.    Thank you!"
INQ-20070331141143-641015799,3/31/2007 14:28,5,3,1,4,Bill Kolb,bkolb@ccclib.org,1,,,,4,,,,,,,,,,,,,,11,12,,,,,,18,,,,,,,,26,,1,1,2,1,2,3,4,5,6,7,1,1,2,3,,5,6,7,,,,2,2,2,3,3,2,3,2,1,2,2,2,2,1,2,1,3,2,1,3,1,2,3,3,2,3,4,2,4,1,2,"We frequently have altercations/incidents involving difficult patrons. Very often, these are homeless individuals who spend the bulk of their days lounging in the library, and who often become agitated when approached by library staff or other patrons for whatever reason.  Perhaps some more advanced training on dealing with difficult individuals or on how to better work with displaced/homeless individuals might help us to resolve some of these lingering issues.",More library-specific computer competency training.,"Infopeople training is excellent. It seems Infopeople goes out of its way to hire and train the highest level of instructors. As a result, the training always delivers something fresh, new, thought-provoking or paradigm-shifting.  Infopeople is a great boon to the California library community."
INQ-20070331141153-1598111189,3/31/2007 14:21,5,4,2,5,Eileen,ei57523@comcast.net,1,,,,4,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,24,,,,1,3,5,1,2,3,,5,,7,2,1,2,3,4,5,,,,,,2,1,2,3,1,1,1,1,1,2,1,2,3,2,3,3,3,2,1,1,1,2,2,1,1,1,1,3,2,2,2,"As roving librarians are becoming more common, I have noticed that more people state that dealing with patron behavior is becoming a necessity.  I have also noticed this trend.  How is it possible to partner with community services to work with the increasing number of homeless and latch key children who utilized the library building and less of the library services?",Information literacy to specific groups.  Trends and innovative ideas in providing this type of service to the community.,So far the infopeople trainings that I have attended have been good.
INQ-20070331141252-42617822,3/31/2007 14:26,5,2,1,2,Rachel Cowper,rcowper@saclibrary.org,6,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,5,6,,,,,3,1,3,2,1,2,1,2,1,3,1,3,1,3,1,2,2,2,1,2,1,3,3,3,2,1,1,3,3,3,1,I was assisting a customer who spoke only Spanish and was not computer literate at the circulation desk and I didn't have any resources to help me communicate with her or help her utilize the catalogue. I believe that if I received some training on assisting Spanish-speaking patrons it would have been a more productive exchange for both of us.,,
INQ-20070331142646-1103682410,3/31/2007 14:34,5,3,1,4,Tom Cummings,xenobium@yahoo.com,6,,,,,,,7,1,2,3,,,6,7,8,,10,11,,,14,15,16,,18,,,,,,,,26,,1,3,4,,2,3,,,,,2,1,2,3,4,,,,8,,,4,2,4,3,1,3,2,4,4,4,2,2,1,4,4,4,2,2,4,2,1,1,4,4,2,2,4,4,4,4,1,,,
INQ-20070331143101-2126357164,3/31/2007 14:34,5,2,1,2,Francis Prince,Secrethvn@aol.com,1,,,,,5,6,,,,,,,,,,,,,,,,,,,,,,,,23,,,,27,3,2,5,1,,3,4,,,7,4,1,2,3,4,5,,,,,,2,2,2,2,3,3,4,4,3,3,2,1,1,1,1,1,1,2,2,3,2,2,3,3,3,2,1,2,2,2,2,,,
INQ-20070331143435-621739733,3/31/2007 14:48,5,6,5,7,Dianne Bish,dbish@roseville.ca.us,1,1,,,,,,,,2,,,5,,,,,,11,,,,15,,17,,,,,,,,,,27,2,2,2,1,2,3,4,5,6,7,1,1,,3,,,6,7,,,,1,2,1,2,1,1,1,2,1,1,2,3,1,2,3,3,2,1,1,2,3,1,3,3,2,1,1,1,2,2,1,"Those librarians (entry level) with no masters degrees have sometimes not handled reference interviews as effectively as professionals.  To train them to arrive at the 'right' question being asked, and then to think beyond just the typical approach is our challenge.","Succession planning - how to deal with the leadership vacuum created when all those professionals retire in the next 5 years, many of whom are not effectively addressing the training and motivational needs of their potential successors.","Infopeople training sessions are excellent, with only an occasional one missing the mark - say maybe one or two per every two years, and usually because it's too basic for the audience.  If trainers assess their audiences at the start of a session, have planned in advance to be flexible should they realize that the audience is already beyond the first part of the planned presentation, and have 'extra' exercises or material to present at a more advanced level, the Infopeople sessions would enhance the training so much!  (One size doesn't fit all!)"
INQ-20070331144705-2080205507,3/31/2007 14:50,5,5,1,5,sheryl nonnenberg,nonnenberg@aol.com,2,,,,4,,,,,2,,,,6,7,,,10,11,,,,,,,,,,,,,,,26,,1,1,1,1,,3,4,,,,1,1,2,3,4,5,,,,,,3,3,3,1,3,2,2,2,2,3,2,2,2,3,2,2,3,2,2,2,2,2,2,2,2,2,2,2,2,2,2,,cataloging,
INQ-20070331151150-1755997529,3/31/2007 15:53,5,6,4,4,Catherine Edgecomb,catherine.edgecomb@kerncountylibrary.org,1,,,3,,,,,,,3,4,,,7,8,,10,,,,,15,16,17,18,,,,,,,,,,1,3,5,1,,,,5,,,1,1,2,3,,,,,8,,,3,1,4,4,2,3,2,4,3,3,1,2,1,2,1,1,2,2,1,2,2,2,3,3,1,1,2,4,1,4,2,,,
INQ-20070331152026-674155265,3/31/2007 15:30,5,6,3,2,Sharon Williams,Sharon.Williams@kerncountylibrary.com,1,,2,,,,,,1,,3,4,,,7,,,10,,12,,,,16,,18,19,,,,,,25,26,,1,3,5,1,,3,,,,,3,1,2,3,4,5,,,,,,3,1,4,2,1,1,2,2,3,1,2,3,1,2,2,2,2,2,3,1,2,2,2,2,1,2,1,3,2,3,1,,,
INQ-20070331152731-522093303,3/31/2007 17:50,5,3,1,4,christopher billington,christopher.billington@kerncountylibrary.org,1,,,,4,,,,,,,4,,,,8,,,,,,,,16,,18,,,,,,,,,,1,3,5,1,2,3,4,5,,7,7,,2,3,,,,,,,,3,1,3,3,1,2,3,3,2,1,3,3,2,3,3,3,3,1,3,1,1,3,2,3,3,3,3,3,1,3,1,n/a,,
INQ-20070331154554-64577475,3/31/2007 16:06,5,5,5,5,Marjo Mello,mmello@brawleylibrary.net,1,1,,,,,,,1,2,3,,5,,,,,,11,,,14,15,16,17,18,,,,,,,25,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,2,1,2,1,2,1,1,1,2,2,2,3,3,2,1,1,2,2,2,2,1,2,2,2,2,2,1,2,1,2,,Booktalking and readers' advisory  Working with homeschooling families,You offer excellent training at an affordable cost that is accessible to our staff in a rural public library. Thank you.
INQ-20070331160848-1615604494,3/31/2007 16:44,5,5,4,5,Vivian Turner,vturner@saclibrary.org,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,27,1,3,5,1,,3,4,5,6,,1,1,2,3,4,,6,,8,,,3,2,3,4,4,4,2,2,1,3,2,3,4,2,3,2,2,1,1,1,1,3,2,3,1,1,1,3,2,4,4,Defusing tense situations with patrons is always an opportunity for training. Searching the deep web too.,"Anything on Library 2.0, using the web, etc. Technology related.","I'm old school, I graduated from library school way back in 1971. There was no web, there was almost no video at that time. I am a computer user, but I need to learn more."
INQ-20070331161808-1702839968,3/31/2007 16:34,5,5,5,5,Nancy Fong,nfong@ci.san-leandro.ca.us,1,,2,,,,,,1,2,3,4,5,6,7,,9,10,11,,,14,15,16,17,18,,20,21,,23,24,25,26,,2,2,2,1,,,,,,,1,1,2,3,4,5,6,,,,,3,1,3,3,1,1,1,1,1,1,2,3,3,3,3,1,2,1,1,1,1,3,3,3,1,1,1,1,1,1,2,No one on staff could do a fancy powerpoint presentation for City Council.  I ended up doing it myself.    Training and keeping up with new technology is always a challenge.,"I know it is not library related, but beginning courses in Excel, Access, Powerpoint.  Some of our older staff members can barely do Word, let alone the other Microsoft Office suite package.    How to design fliers is another need..maybe a course in Publisher.      Having an introduction to new vendors and new products and a hands on training or demo for these products would be helpful.  So we can 'see' a lot of new things at one sitting.    How to start a Homework Center is another suggestion.","Our library is so very grateful for the training courses offered by Infopeople.  Our training budget for the entire year is only $500.  Our Friends of the Library help to supplement.  Due to the generous,affordable, and varied offerings from Infopeople, we have been able to send our folks for some excellent training.  Keep up the excellent work.  YOU are appreciated!"
INQ-20070331162551-33574843,3/31/2007 16:32,5,3,4,5,Hillary Theyer,librarylady16@yahoo.com,1,,2,,,,,,,,,4,,,7,,,,,,,,15,16,17,,,,,,,,,,27,2,2,2,1,2,3,4,5,,7,1,1,2,,,,6,,,,,1,2,2,3,2,3,1,3,3,2,3,3,1,1,3,4,3,2,2,1,1,1,4,4,3,4,2,3,4,4,2,"We are starting on a planning process and need to conduct focus groups and administer a survey to non- library users.  We need to learn both how to structure a focus group, and survey techniques.","Team-building, working through change, basic management with real-life scenarios, responding to financial challenges for our library and it's funding body, working in the political sphere, advocacy.",Infopeople's workshops are always excellent.
INQ-20070331170458-383428996,3/31/2007 17:09,5,4,5,5,Joel J. Rane,joel@joelrane.com,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,6,,,,,2,2,2,1,2,2,3,1,1,3,2,2,2,2,3,1,3,2,2,2,3,2,2,3,2,2,2,2,2,1,2,,,
INQ-20070331172711-1149744879,3/31/2007 17:32,5,5,5,5,jean hofacket,jhofacket@aclibrary.org,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,4,5,6,,4,1,2,3,,,,,,,,1,1,3,3,1,2,2,3,1,4,1,1,2,1,2,2,3,1,1,1,2,1,4,4,3,3,1,2,2,1,1,continual resistance to letting go of the way it was and engaging in new practices,,
INQ-20070331173219-1451925362,3/31/2007 17:42,5,4,5,5,Wendy Hyman,whyman@ci.berkeley.ca.us,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,24,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,,6,,,,,4,2,3,2,4,1,2,2,1,3,2,2,3,4,2,1,3,3,2,3,1,2,2,3,1,1,2,1,1,1,3,Library's lengthy revision of website might have gone faster if staff involved had training in website development.,Cataloging for the interested non-cataloger.  More basic programming and/or what typical tasks could be made easier/better/faster with which programs.,
INQ-20070331181159-836861281,3/31/2007 18:19,5,5,2,5,Renee Romanoff,rsromanoff@livermore.lib.ca.us,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,27,1,3,5,1,2,3,4,5,6,7,1,1,,3,4,,,,,,,4,2,4,2,4,2,2,4,1,3,2,2,4,4,4,2,4,3,2,4,4,4,4,4,2,2,2,2,2,2,3,,,
INQ-20070331182811-290269421,3/31/2007 18:41,5,6,3,5,Carla Hope,cchope@ocpl.org,1,,2,,,,,,,,,4,,,,8,,,11,,,,15,,17,18,,,,,,,,,,2,3,5,1,2,3,4,,,7,1,1,2,3,,5,,,8,,,1,1,3,3,1,1,1,1,1,2,3,3,1,2,4,3,4,2,1,1,2,1,3,3,2,1,2,4,2,2,2,Serving patrons from diverse cultures and with limited English proficiency when no speaker of their language is available.,,
INQ-20070331182954-1393050275,3/31/2007 18:35,5,5,5,5,,,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,3,2,2,1,2,3,4,5,,7,2,1,2,3,4,,6,,,,,2,2,2,2,2,1,1,2,2,2,2,3,3,1,2,1,3,1,1,1,1,1,2,2,1,2,2,2,2,3,2,,Please continue to offer your wonderful Library 101 courses.  Some of my paraprofessional staff have taken advantage of them and are now attending library school.,I'm sure that all other states are green with envy because California has Infopeople.  Your training is far superior to anything that I've heard of elsewhere.  The library community's hats are off to you.
INQ-20070331184547-1545539940,3/31/2007 18:53,5,5,5,5,Gloria Freel,gfreel@ci.ontario.ca.us,1,,2,,,,,,,2,,,,,,,,10,11,,,14,,16,17,,,,,,,,,,,2,2,2,,,3,4,5,,,5,1,2,3,4,,,,,,,1,3,1,4,3,3,1,1,1,1,1,1,2,1,3,3,2,1,1,1,1,1,3,2,2,2,1,1,3,2,2,Better knowledge on how to deal with vendors who promise the world and then don't comply. :-),Leadership skills; creating team spirit;  How to work better with city hall!,In my very busy day I like to listen to the archived webcasts - I can do that when I have the time and I've really enjoyed them.
INQ-20070331191730-1699868734,3/31/2007 19:22,5,4,4,5,Kris Veldheer,veldheer@gtu.edu,2,,,3,,,,,1,2,,,,,,,,10,11,,,,,,,18,,,,22,23,24,25,,,1,1,2,1,2,3,4,,,7,2,1,2,3,,5,6,,,,,1,3,3,2,4,2,3,1,1,1,2,2,4,2,4,4,3,2,3,3,1,2,2,4,4,4,4,1,2,2,4,"I am in the midst of planning an e-branch and am searching for outside training on web design, digitization, e-branch management and so on.",,
INQ-20070331191812-728338473,3/31/2007 19:25,5,4,3,4,Louise Simons,lfsimons@sbcglobal.net,3,,,,4,,,,1,2,,,,6,7,8,,,11,,,,,,,18,,,,,,,,,,1,1,2,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,4,4,3,1,1,1,3,3,2,3,1,1,2,3,3,2,2,3,3,4,2,3,4,3,3,1,3,3,3,2,3,Information literacy is pretty much not taught in our school district.  Tech specialists do not teach how to navigate the web.  Library specialists have limited time for instruction with a class (15 minutes).  Learner quick lessons in how to gather information would be useful.,,The Infopeople workshops I've attended were worthwhile in all aspects.  I just wish there were more in my area.  I'm more of a 'hands-on' learner and prefer a classroom setting over webcasts or podcasts.
INQ-20070331203806-194262544,3/31/2007 20:43,5,4,4,2,Meg Morris,megm_57@yahoo.com,1,,,,4,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,2,1,,3,,,6,7,1,1,2,3,4,,,,,,,4,4,4,1,4,2,3,2,2,4,2,3,4,3,2,1,3,4,4,4,3,3,3,3,3,2,3,2,2,2,4,,,
INQ-20070331212026-1114973569,3/31/2007 21:25,5,5,3,5,K. Spears,dspears1@aol.com,2,,,3,,,,,,,,,,,,,,10,11,,,,,,,18,19,,,22,23,,,,,4,1,5,,,3,4,5,,7,1,1,,3,4,,,,,,,3,3,4,4,4,3,2,4,1,4,2,1,3,2,4,3,4,4,3,4,3,4,4,4,2,1,2,1,1,2,4,,,
INQ-20070401004656-651606384,4/1/2007 0:53,5,3,3,5,Kaye Moore,kmoore@sj.westerncollege.com,4,1,2,3,4,5,6,,1,2,3,,,6,,8,,10,11,,,,15,,17,18,19,20,,,23,,,,,1,3,4,1,,3,,,,,1,1,2,3,4,5,6,,,,,2,3,3,2,3,2,2,3,2,3,1,1,3,2,2,2,2,2,3,3,1,2,3,3,1,1,2,3,3,3,3,"I am in the process of developing information literacy tutorials (using online databases) for very low skilled learners.  In the process, I have discovered that I also need to teach a crash course in basic computer skills and writing skills.",,
INQ-20070401022244-940843912,4/1/2007 2:33,5,6,4,2,ron wickersham,rjw@alembic.com,4,,,,,,6,,,,,,,6,,,,10,,12,,,,,,,19,,,,23,,,,,4,1,5,1,2,3,,,6,,3,1,2,3,,,,,,,,4,4,4,1,4,4,4,3,3,3,4,4,4,4,2,3,4,4,4,4,4,4,2,4,4,3,4,1,4,4,4,"MARC cataloging.  i've sent volunteers to LOC web site but they don't have any beginning material and most people give up, so i have to give personal instruction.  can't use scheduled classes since volunteers appear and disappear randomly, so something for rank beginners would be very welcome.",,
INQ-20070401025451-1033928633,4/1/2007 3:04,5,5,5,5,Ann Owens,aowens@saclibrary.org,1,,,3,,,,,1,,3,,,,,,,10,11,,13,,,16,,18,,20,,,,24,25,,,1,3,2,1,2,,,5,,7,1,1,2,3,4,5,6,,8,,,2,2,3,2,3,2,3,2,1,2,2,1,3,1,3,2,3,2,1,2,1,1,2,2,2,2,3,3,1,1,3,1. Intermediate-advanced training in Excel to create pivot-table reports for e-resources usage stats.  2. cataloging electronic resources,Project management for beginners,I wish I could attend more InfoPeople workshops; the training offered this year was ALL on target!
INQ-20070401152533-1231134741,4/1/2007 15:34,5,5,4,4,Teresa Johnson,teresaaj@hotmail.com,1,,2,,,,,,,,,4,,,,8,,,,12,,,,16,,18,19,,,,,,,,,1,3,5,,,3,,,,,3,1,2,3,4,,,,,,,1,1,3,2,1,2,1,3,1,1,2,2,2,2,2,2,2,2,2,2,2,2,2,3,1,1,2,2,3,3,2,,,
INQ-20070401153445-1064165891,4/1/2007 15:39,5,5,5,5,Karen Buth,kbuth@beverlyhills.org,1,,2,,,,,,1,2,,,,6,,8,,10,,12,,,,,,,,,,,23,,25,,,2,2,2,1,,3,4,5,,7,3,1,,3,,,6,,,,,2,2,1,2,2,1,2,1,1,2,3,3,3,2,2,2,3,2,1,1,2,1,2,2,1,2,3,1,2,1,1,,,
INQ-20070401163732-1208765163,4/1/2007 16:45,5,2,1,5,sugene yang-kelly,syang@ci.berkeley.ca.us,1,,,3,,,,,1,,,,,,7,,,,,,,,,16,,,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,5,,,,,,3,4,4,4,1,1,2,3,2,3,2,1,1,2,3,2,2,2,3,2,2,3,4,4,2,1,2,3,2,2,1,,#NAME?,
INQ-20070401171120-84645662,4/1/2007 17:17,5,5,3,5,Nina Hagiwara,ninadot4@yahoo.com,2,,,3,,,,,1,,,,,,,,9,,11,,,,,,,18,,,,22,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,7,,,,3,3,4,2,4,2,2,2,1,2,1,1,4,2,3,3,4,1,1,3,1,2,2,1,2,1,3,3,1,3,4,,,"All the Infopeople workshops that I've attended have been very well-run, informative, and relevant to my job."
INQ-20070401174356-1224148719,4/1/2007 17:50,5,6,5,5,Barbara Bibel,barbarabibel@earthlink.net,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,22,,,,,27,1,3,2,1,,3,4,,,7,1,1,2,3,4,,,,,,,4,2,4,3,4,4,3,4,3,2,1,1,4,4,4,1,2,2,3,2,4,3,3,4,1,1,2,4,1,3,4,"I can't think of one. Our adminstration has mandated customer service training, so we are looking for a good resource to provide it.",,Info people provides valuable service to librarians.
INQ-20070401193120-1497658399,4/1/2007 19:44,5,2,1,7,Tracey Joe,tracey_C_joe@yahoo.com,1,,,,4,,,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,1,4,5,1,,,,5,,7,1,1,2,3,4,5,6,,8,,,2,3,3,2,2,2,2,4,3,2,2,1,2,2,2,2,3,1,2,1,2,2,2,2,2,1,1,1,1,1,1,problem patrons or emergency situations (either an emergency happening inside the library and the public library as an emergency gathering place),,
INQ-20070401195347-451733957,4/1/2007 20:06,5,4,5,5,Amy Cheney,ajcheney@mac.com,4,1,,3,,,,,1,2,,4,,,7,,,,,,,14,,16,,,19,,,22,,,,26,,1,3,5,1,,,,,,,1,1,2,3,4,5,6,,,,,2,4,4,4,3,2,3,4,4,2,4,3,3,4,4,4,3,2,2,2,2,3,4,4,3,3,3,4,4,3,2,,"Actually, I think I'd be a great trainer for you in several areas: Outreach, Special Services, Program Development, Urban Youth (best books and model programs). I am a YALSA member and Serving the Underserved Trainer. Here are some highlights from my resume:     Amy Cheney  • 5721 Fleming Avenue •  Oakland, CA •  94605 • 510 636 0689    Ms. Cheney is a National expert on books, literacy and programs for underserved and at-risk youth. She has over 17 years of direct experience with outreach, program design, direction, implementation and serving the underserved, including:     • Youth in Juvenile Halls (seven years)   • Prisoners in Jails and Prisons (three years)  • Preschoolers in Childcare and preschool teachers (three years)  • Economically disadvantaged Middle School Youth (three years)               ~91% of children improved their grade level at least 2 years in one semester  • Adult and Family Literacy (four years)    In addition, she has a 20 year background in Training, Life Skills Coaching and Counseling.     Awards and Honors:   2006 Coming Up Taller Award, President’s Committee on Arts and Humanities  2006 Movers and Shakers Award, American Library Association  2005 Public Service Education Award, Alameda County Office of Education     Current Committees and Membership:   American Library Association   ~ Amelia Bloomer Committee, Feminist Task Force   ~ We the People Jury Member  Young Adult Library Services Association   ~ Outreach Committee   ~ Serving the Underserved National Trainer    Education:   MLIS, San Jose State University  BA, Creative Writing, San Francisco State University  Foundations Skills for Trainers, National Juvenile Detention Association  Cognitive Behavioral Therapy, Center for Research and Professional Development  Advanced Certifications in Life Skills Coaching and Counseling:   ~ Hendricks Institute   ~ PSYCH-K Center   ~ Byron Katie International",
INQ-20070401232212-673051418,4/1/2007 23:40,,2,4,4,jennifer,jdlugosh@sjnd.org,3,,,3,,,,,,2,,,,6,,8,,10,11,,13,,,16,,18,19,,,,,,25,26,,1,1,4,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,2,4,4,2,3,1,3,3,2,1,1,1,1,3,3,2,4,2,2,1,1,2,4,4,3,3,4,4,3,1,1,i always have kids in the library who are working but also talking.  i never know how to balance a quite library with an active learning env,,
INQ-20070402021916-2040864313,4/2/2007 2:23,5,3,3,5,Joshua Rees,rees@plsinfo.org,1,,,3,,,,,1,,,,,,7,,,,11,,,,,16,,18,,,,,23,,,26,,1,1,2,1,,,,,,,1,1,2,3,4,5,6,,,,,2,3,4,2,1,1,1,3,3,4,3,2,3,3,4,2,3,3,3,4,1,3,3,3,1,2,3,3,1,2,2,,,
INQ-20070402092147-829317378,4/2/2007 9:37,5,4,3,7,,,1,,,3,,,,,1,,3,,,6,7,,,10,11,12,,,,16,,18,,,,22,,,,26,,1,1,2,1,2,3,4,5,6,7,5,1,2,3,4,5,6,,,,,3,1,3,1,3,1,3,1,1,1,3,2,2,2,4,4,4,4,3,2,1,3,1,1,1,3,3,2,1,1,1,Computer questions multiply exponentially.,"Incorporating principles of Web 2.0, Web 3.0 into library services.",
INQ-20070402100459-1966523734,4/2/2007 10:11,5,5,2,2,Linda Simons,LSimons@roseville.ca.us,1,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,2,3,5,1,,,4,5,,,1,1,2,3,4,,,,,,,3,3,3,1,4,1,3,2,1,3,1,3,4,3,3,1,1,4,4,3,1,3,2,3,3,2,2,1,3,3,4,I can not think of one,,
INQ-20070402103145-1124625306,4/2/2007 10:36,5,5,3,5,Karen Ainslie,klainslie@mac.com,1,,2,,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,,5,,,1,,2,3,,,6,,,,,2,1,3,3,1,3,1,3,2,3,3,2,3,2,3,2,3,1,1,2,3,3,3,3,2,1,2,2,1,2,1,,,
INQ-20070402103404-1404193766,4/2/2007 10:39,5,4,5,4,Rae Ann Stahl,rstahl@sjsu.edu,2,,2,,,,,,1,,,,,6,,,,,,,,,,,,,,20,,,,,,,27,2,2,2,1,2,3,4,5,6,7,1,1,,3,4,,6,7,,,,1,4,2,1,4,1,2,1,1,4,3,2,4,1,1,1,4,3,3,3,1,1,2,3,3,3,3,2,3,3,4,,,
INQ-20070402104356-1355079698,4/2/2007 10:49,5,5,2,5,Deborah Dalton,debbied@surewest.net,4,,,3,,,,,1,,,,,,,,9,,,,,,,,,18,,,21,22,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,,,,,,,4,1,4,2,4,2,2,1,1,4,4,2,4,3,3,2,4,3,2,3,2,4,1,1,1,1,3,3,2,1,4,Preservation of maps.,More preservation of rare materials.,
INQ-20070402104505-1645151061,4/2/2007 12:24,5,4,2,6,Beata Obydzinski,obydzinskiba@co.monterey.ca.us,1,,,3,,,,,,,3,,,,,,9,10,11,12,,,,16,,18,,20,,,,,,,,2,3,5,1,2,3,,,,,3,1,2,3,4,5,,7,,,,2,1,3,1,1,2,1,3,1,2,2,1,1,2,1,1,2,2,2,2,1,2,2,2,1,1,1,1,1,1,1,,Reference for paraprofessionals  Children's service for new librarians  CORE  Genealogy,
INQ-20070402104837-1512810826,4/2/2007 10:53,5,6,5,5,Barbara Flynn,aliibarb@yahoo.com,6,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,1,2,2,1,,3,,5,,7,1,1,,3,,,,,,,,2,2,3,3,2,3,1,1,1,1,2,3,3,2,3,3,3,2,1,1,1,2,3,3,2,2,2,3,3,3,3,Customer service is number one.  Dealing every day with difficult and/or problem people.  We all do it all the time.,Public relations/marketing,Great workshops.  I've enjoyed all that I have taken.
INQ-20070402105154-537281037,4/2/2007 11:01,5,6,5,5,Jane Botsford,jbotsford@ci.santa-clara.ca.us,1,,2,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,,,,,,,,,2,2,2,1,,3,,5,,,1,1,2,3,4,,,,,,,2,1,4,4,4,2,1,3,1,4,2,2,4,2,4,2,3,2,1,3,1,4,1,4,1,1,1,4,1,3,2,,,"The infopeople training opportunities the Libray's staff have been able to take advantage of, budget permitting, have been very good and beneficial to staff expanding their knowledge and increasing their skills. Thanks for offering these workshops and online course!"
INQ-20070402105426-870981657,4/2/2007 11:00,5,5,4,5,Joan Goff,jgoff@roseville.ca.us,1,,2,,,,,,1,,3,4,,,7,,,10,,,,,15,16,,18,,,,,,,,,27,2,2,3,1,2,3,,,,,3,1,2,3,,,6,,,,,1,2,1,3,2,2,1,2,1,3,2,3,3,1,3,2,3,2,1,1,2,1,2,3,2,2,2,1,2,2,2,Wading through the databases and knowing which one to choose.  Keeping on top of emerging technologies without having to spend all my time doing that.,,I enjoy Infopeople workshops quite a bit.
INQ-20070402110652-2055296957,4/2/2007 11:21,5,5,5,4,PAMELA COMBES,jpcombes99@yahoo.com,1,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,,,,,,,,27,1,1,3,1,2,3,4,5,,7,1,,2,3,4,,,,,,,2,3,4,1,3,3,2,4,3,3,3,3,3,2,3,4,3,3,4,4,2,3,3,4,3,3,3,3,2,4,3,"There are two groups in our library - the favorites and the others. Often times, talents of others are overlooked or ignored. Brilliant ideas and innovations of the others are quickly snatched up and owned by the selected favorites. The favorite group of employees continuously get promoted. The others get frustrated, not to mention dumbfounded. Is it really necessary to be loud and obnoxious to get ahead?",,I have always enjoyed Infopeople workshops and the way that training is specified for libraries.
INQ-20070402111311-1082390100,4/2/2007 11:25,5,6,5,5,Michaele Lee Huygen,mhuygen@nps.edu,7,,,3,,,,,,,,,,6,,,,,,,,,,,,18,,,,,,,,,,3,3,5,,,3,4,5,,,1,1,2,,,5,6,,,,,3,3,3,1,4,1,1,1,1,3,3,3,4,2,3,2,4,3,3,4,2,2,3,2,1,1,4,2,2,3,4,"Our staffing is skeletal ... many do not appreciate the degree of knowledge involved to open up in the morning, close up at night, tackle ILL, when someone is missing ... designing staff manuals does not necessarily design interest in them.  I feel the need for GUNG HO leadership training that will encourage everyone to participate in keeping the ship afloat, no matter what their job description","Learning to live with RRS/Blogs ... the last time I tried to make a call on my cell because I was stuck in traffic, the damn thing wanted to play 20 questions ... 'would you like to add a picture?' 'How about a personalized ringtone?'  I threw it out the window before I rammed the car in front of me.  I don't intend to replace it.","Unlike Library School, where those who teach do not necessarily have much job experience, I find Infopeople to be real, not memorex"
INQ-20070402111753-552596767,4/2/2007 11:39,5,6,5,5,Barbara Snider,sniderb@santacruzpl.org,1,,2,,,,,,,2,3,,,,,,,,,,,,15,,,18,,,,22,,,,,,1,3,5,1,2,,4,5,,7,1,1,2,3,4,5,6,,,,,2,2,1,3,3,1,1,2,1,3,1,1,3,3,2,1,3,2,1,2,1,1,3,3,1,1,2,3,1,1,3,"Several months ago a patron wanted statistical information about Santa Cruz, a specific age breakdown.  I could help her, but only because I just happened by the refernce desk.  Other reference staff were stymied by the request.  The format for U.S. statistical information is always changing, and while training is available, one has to be very proactive to get it.  Our training staff is not always that aggressive, and I suspect others are not also.","I would like to know more about the latest library views on web design, what is working in other libraries.",
INQ-20070402111843-68159389,4/2/2007 11:37,5,5,5,5,,,1,,2,,,,,,,,3,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,,,,,1,1,2,3,4,,,,,,,2,2,3,3,3,1,1,3,1,3,1,2,3,2,2,2,2,2,2,2,1,2,3,3,2,1,1,3,2,3,2,"We do not place a filter on public computers in our public library system.Public has complete access to the Internet. Many patrons complain about the public's access to porn or other objectional sites. How do we train staff to explain library policy, intellectual freedom, etc. in a consistent and conherent fashion that minimizes bad PR and staff discomfort.",Adult Programming; Training adult librarians; Marketing electronic databases/resources; Weeding collections; Safety and security; Working with Friends groups;Conducting book groups;Developing library PR materials;Developing on-line training for staff;Service to older populations;Techniques for increasing circulation;Trends in fiction collection development.,InfoPeople is a great resource for the librarians in CA.
INQ-20070402112627-1813827181,4/2/2007 11:31,5,5,5,5,Nancy Messineo,nmessineo@downeyca.org,1,1,,,,,,,,2,,,5,,,,,,,,,,15,16,17,,,,,,,,,,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,2,1,2,1,1,1,4,1,2,2,3,1,2,3,2,2,1,1,1,1,3,4,4,2,2,1,2,2,2,1,,,
INQ-20070402112830-1078273516,4/2/2007 11:34,5,5,5,3,Nancy Brooks,brooksn@yosemite.edu,2,,,,4,,,,,,,,,,,8,,,,12,,,,,,18,,,21,,,,,,,1,3,5,1,2,3,,,,7,1,1,2,3,4,,,,,,,2,3,4,2,4,1,1,1,1,4,1,1,4,3,4,1,2,2,1,2,1,1,2,2,1,1,3,3,2,4,4,"Anytime we help users to find information, the more we know, the better we can help them.  This means continuous updates on all the basic tools AND training and tricks for anything new.",,Infopeople is the most enjoyable training I've had the pleasure to attend!
INQ-20070402112906-1395850791,4/2/2007 11:33,5,5,5,4,Catherine Perez,Catherine.Perez@sjsu.edu,2,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,2,1,2,,4,5,6,,1,1,2,3,4,,6,,,,,2,4,3,1,4,1,3,1,1,1,4,3,4,1,4,1,2,3,1,4,1,2,1,1,4,2,3,1,3,3,4,,More on collection management/development for the non-librarian,Keep up the good work!
INQ-20070402113055-1981098997,4/2/2007 11:41,5,5,5,5,Pat Vader,pvader@westernu.edu,2,1,,,,,,,,2,,,,,,,,,11,,,,15,,17,,,,,,,,,,,2,2,2,1,2,3,4,5,,7,5,1,,3,4,,,,,,,1,2,2,1,4,2,1,2,1,2,3,2,4,1,3,3,3,2,2,2,1,2,2,2,1,1,2,3,3,2,4,,"Need basic cataloging workshops, but also workshops for cataloging media and e-resources.",I have appreciated the availability of the Infopeople training workshops and sessions and hope that it will continue to offer the reasonable prices and variety of courses.  This has been an excellent source of staff development for my employees.
INQ-20070402113310-256663523,4/2/2007 11:37,5,2,2,5,Jessie Goodwin,cellojag@yahoo.com,1,,,,4,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,4,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,6,,,,,2,3,2,2,2,2,1,3,1,2,1,2,1,1,3,1,1,1,1,1,1,2,3,3,2,2,1,2,1,2,1,,,
INQ-20070402113551-294803620,4/2/2007 11:40,5,3,3,4,April Gilbert,april.gilbert@sjsu.edu,2,,,,4,,,,,,,,,6,,,9,,,,,,,,,,,,,,,24,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,,,8,,,4,4,4,1,4,3,4,2,1,3,3,3,4,4,2,2,4,4,4,4,1,4,2,1,3,2,4,3,1,3,4,,,
INQ-20070402113645-985190201,4/2/2007 11:49,5,5,5,5,Paul Crouthamel,pcrouthamel@esconido.org,1,,,3,,,,,1,2,3,,,,,,9,10,11,,,,15,16,,,,,,,,,,,,2,2,2,1,,3,4,5,,,1,1,2,3,,,6,,,,,1,1,3,3,3,1,2,3,1,2,2,2,3,1,1,2,2,1,1,2,2,1,3,3,1,2,1,2,2,2,3,"We have paraprofessionials helping on the reference desk, so reference training would be very helpful.",I would like more courses on Web 2.0 and Library 2.0.,I really enjoy the leadership courses and have found them very usefull. I have used many of the ideas I learned in those courses in my work.
INQ-20070402113646-910275103,4/2/2007 11:46,5,5,5,2,Glenda R Hogg,ghogg@chulavista.lib.ca.us,1,,,3,,,,,,,3,,,,7,8,,,,,,,,16,17,,,,,,,,,,,1,3,5,1,,3,,,,,3,1,2,3,4,,6,,,9,,2,1,3,3,2,3,1,3,3,3,3,2,2,1,1,1,2,2,2,2,1,2,3,2,2,1,1,2,2,3,2,Motivating staff to change from what they have become familiar with and accept the challenge of doing more with less and feeling good about the change.,,
INQ-20070402114055-1301281662,4/2/2007 11:49,5,4,5,5,,,1,1,,,,,,,1,2,3,,5,6,7,8,,,11,,,,,16,17,18,,20,,,,24,25,26,,2,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,6,7,,,,1,2,2,2,1,2,1,2,2,1,1,1,1,1,3,1,2,1,2,1,1,1,2,2,2,1,1,2,2,1,2,Moving from paraprofessional to librarian. In my case it was paraprofessional supervisor to librarian manager. Then again moving from Branch manager to Director.  Transition management.,Making speeches.  Learning Spanish.,I would rather you concentrate on fewer more intense training than one days.
INQ-20070402114337-1954203344,4/2/2007 11:59,5,3,3,2,Kristie Pratt,kristie.pratt@kerncountylibrary.org,1,,2,,,,,,,,,,,,,8,,,,,,,,,,,,20,,,,,,,27,1,3,3,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,3,2,3,3,3,3,1,2,2,2,2,2,3,2,2,2,2,2,2,3,2,2,2,2,3,2,2,3,2,2,2,,"Would love workshops on Time-Management, Organizational Skills, Customer Service Skill, Working with Personalities and getting the most out of the different personality types",I am very glad that InfoPeople is available to the library community.  The workshops are work related and I find that I always go away from the class with at least 1 idea or change to try to set into motion.
INQ-20070402114807-732203290,4/2/2007 11:54,5,5,5,5,,,5,,2,,,,,,,2,,,,,,,,10,,,,,,,17,,,,,,23,,25,,,2,2,2,1,,,4,5,,,1,1,2,3,4,,6,,,,,2,4,2,3,4,4,3,1,1,4,4,2,4,2,4,2,4,3,1,4,2,2,4,3,4,4,4,1,4,1,4,,,
INQ-20070402115030-1486754830,4/2/2007 11:58,5,4,5,5,,,1,,2,,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,1,5,1,,3,,,,7,1,1,2,3,4,5,,,,,,2,3,1,3,3,3,1,3,3,1,2,3,4,2,4,3,4,1,1,1,1,1,3,4,3,3,2,4,2,3,1,,,
INQ-20070402115408-1918850710,4/2/2007 12:04,5,3,3,4,Joy Whatley,jwhatley@chulavista.lib.ca.us,1,,,3,,,,,,2,,,,,,8,,,,,,,15,16,17,18,,,,,,,,,,2,3,2,1,,,,,,,1,1,2,3,4,5,6,,,,,1,2,2,3,3,4,1,3,2,3,3,3,3,1,1,2,3,1,1,1,1,1,3,3,2,2,2,3,3,3,3,"We have recently dealt with many budget and staffing constraints, but we would still like to provide excellent customer service.  How do we keep staff enthusiatic and continue to find innovative ways to serve our public?",Any courses on innovative ways to increase Circulation,
INQ-20070402120014-1417630408,4/2/2007 12:07,5,4,4,5,Carol Frost,carol.frost@sjlibrary.org,1,,2,,,,,,,2,,,,,,,,,,,,14,,,,,,,,,,,,,27,2,2,2,1,2,3,4,5,6,7,5,1,,3,4,,,,,,,2,2,2,3,2,2,2,3,2,2,2,2,3,2,3,2,2,2,2,2,2,2,3,3,3,3,2,2,3,3,2,"We're hiring more and more librarians and library staff who have English as a second language. These staff could benefit from an Infopeople class on writing skills for ESL learners. Specifically, for creating brochures, flyers and report writing.",,"I love Infopeople. What a fantastic tool! When I tell other managers in our City what we have, they are jealous - for example, the City Finance department does not have coordinated state-wide training like this..... Infopeople is innvotive, adaptive, and responsive to our needs as a profession, and helps to build the bench."
INQ-20070402120721-1547272543,4/2/2007 12:13,5,3,3,4,Jennifer Mellon,jmellon@ci.moorpark.ca.us,1,,2,,,,,,1,2,,,,,,,,,,,,,15,,,,,,,,,,,,,2,2,5,,2,3,,5,,,2,1,2,3,4,,6,,,,,2,1,3,2,2,2,1,2,1,1,2,2,1,3,2,2,3,1,2,2,2,1,3,3,2,1,3,2,2,2,1,Society is changing so dramatically and staff need to keep abreast of new technology and new techniques to keep programming fresh and bring in demographics that we do not currently see.,,
INQ-20070402120830-2083444781,4/2/2007 12:14,5,3,3,3,stephanni Myrum,smyrum@chulavista.lib.ca.us,1,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,,,,,27,1,1,2,1,,,,,,,1,1,2,3,4,5,,,,,,4,4,4,3,4,2,2,2,1,4,4,4,4,4,3,1,4,4,4,4,4,4,2,3,4,1,1,1,1,4,4,,intermediate courses in cataloguing.,
INQ-20070402120855-1249405314,4/2/2007 12:18,5,4,4,5,Kathleen M. Wade,kmw1959@yahoo.com,1,,2,,,,,,1,2,3,,,,7,,,10,,,,,15,16,,18,,20,,,,,,26,,2,2,1,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,3,3,3,3,1,1,1,1,1,2,2,2,1,4,3,2,1,1,1,1,1,1,3,3,4,1,2,3,3,3,Work redesign in anticipation of new technologies:  how do we determine what we're doing now is really as important as needing to know the new 'Library 2.0' push for more interactivity and social networking?    Functional redesign to increase use of the Library:  how do we work with our current building structure to make the Library less drab?,"Libris Design for Orange County area, please?","As a fairly new site offering InfoPeople training, we really enjoy the opportunities to meet our colleagues from all over the Southland.  It is like CLA, but on a much smaller scale!  We think the InfoPeople trainers are a really neat bunch of folks ... thank you for being here, and thank you for making this training possible!"
INQ-20070402120902-1927142801,4/2/2007 14:49,5,6,3,4,Alice W. Green,wgreen@library.ca.gov,5,,,,,,6,,1,,,,,6,,8,9,,,12,,,,,,18,,20,21,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,7,8,,,3,2,3,1,3,2,2,1,1,2,1,1,2,3,2,1,2,3,1,2,1,2,2,2,1,1,2,1,1,1,2,,,
INQ-20070402121604-902033482,4/2/2007 12:27,5,3,1,5,Michele Mizejewski,mmizejewski@redwoodcity.org,1,,,3,,,,,,,,,,,,,,10,11,,,,,,,18,,,,,23,24,25,,,1,1,2,1,2,,4,5,6,7,2,1,,3,4,5,,,,,,1,4,4,4,3,1,4,1,1,4,4,1,4,2,4,4,4,3,1,3,1,2,4,4,1,1,3,1,1,1,2,,,
INQ-20070402121932-296206147,4/2/2007 12:26,5,5,5,5,Louise Mazerov,lmazerov@buenapark.lib.ca.us,1,1,,,,,,,,2,,,,,,,,,,,,,15,16,17,,,,,,,,,,,2,2,2,1,,,,,,7,1,1,2,3,,,6,,,,,1,1,1,3,2,1,1,2,1,2,1,3,3,2,2,2,2,1,1,1,1,1,3,3,1,1,1,1,2,2,1,"Planning for changes brought about by new service and reference designs by seeing examples for different size libraries, especially small and medium size.",,"The training I and my staff have received has been 98% useful. A very high number! The courses also provide my staff with much needed exposure to other libraries, their concerns and ideas. We've 'stolen' some of our best ideas from these sessions."
INQ-20070402121950-1896205395,4/2/2007 12:25,5,5,2,5,Carol White,cwhite@york.org,3,,,3,,,,,1,2,,,,6,,8,,10,11,,13,14,15,16,,18,19,,,,,,25,26,,1,1,2,1,,,,,,,1,1,2,3,4,,6,,,,,3,3,3,3,3,2,2,2,1,3,1,1,1,3,3,2,3,2,1,2,2,3,3,3,2,1,3,2,3,2,1,,"Web 2.o , gaming as an instructional method, website content, teen services",
INQ-20070402122017-215542339,4/2/2007 12:24,5,4,4,5,Iris Carroll,carrolli@mjc.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,24,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,,,,,,,4,3,2,4,4,1,3,3,1,2,2,1,4,3,4,4,4,4,1,3,2,2,4,4,1,3,3,4,4,1,4,,I am really interested in exploring how I can use Podcasting for library services.,
INQ-20070402122412-386603885,4/2/2007 12:29,5,3,4,4,,,4,,,3,,,,,1,2,,,,6,,8,,,,12,,,,16,,18,,20,,,,,,,,1,3,2,1,,,4,5,,,1,1,2,3,4,,,7,,,,4,4,4,1,4,1,3,2,1,4,4,4,4,3,2,4,3,4,3,3,2,4,3,3,2,1,3,4,1,4,3,,,
INQ-20070402122447-614321286,4/2/2007 12:31,5,5,5,5,Haleh Motiey,hmotiey@library.ca.gov,5,1,,,,,,,,,,4,,,,,,,,,,,15,16,17,18,,,21,22,,24,,,,2,2,2,1,2,3,4,5,,,7,1,2,3,,5,,,,,,1,2,1,3,4,2,1,1,1,1,3,2,4,1,3,1,3,2,1,1,1,1,1,2,2,2,1,1,1,1,4,,,
INQ-20070402122541-397436922,4/2/2007 12:43,5,5,4,4,Audrie Clark,booker@sdcoe.k12.ca.us,1,,,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,1,1,5,1,,3,,,,,3,,2,3,4,5,,,,,,4,1,4,4,2,1,2,4,2,3,2,1,3,4,2,1,2,4,4,3,2,4,3,2,1,1,3,4,1,4,2,,,I have taken 5 courses in the last two years and I have learned many things that have helped me in my job.  I have enjoyed both the workshops and online classes.  Thank you.
INQ-20070402122601-1548881272,4/2/2007 12:36,5,5,5,4,Norine Nomura,norinka2004@yahoo.com,1,,,,4,,,,,,3,,5,,,,9,,11,,,,,,,18,,,,,,24,,,,2,3,5,1,2,3,4,,,7,2,1,2,3,4,,6,,,,,4,1,2,3,2,2,1,1,1,3,1,1,2,3,4,1,2,4,3,2,1,3,1,2,1,1,1,1,1,1,2,STress from working on the public desk or dealing with difficult co-workers.,"How to handle stress from the public or your staff.  Relaxation exercises and techniques    Try not to mix supervisors and staff.  Separate workshops would be better.    Public Internet workshops---how do other libraries set up Internet for the public. Also should include what vendors they use for printing, copiers, etc.",More workshops for paraprofessionals and/or the staff who works with the public.
INQ-20070402122648-940182626,4/2/2007 12:44,5,4,2,4,Randal Fai,RFai@chulavista.lib.ca.us,1,,,,,,6,,1,2,3,,,6,,8,,10,11,,,,15,,,18,,,,,23,,25,26,,1,3,2,1,2,,4,5,6,7,1,1,2,3,4,,,,,,,3,3,4,2,2,3,1,2,1,4,4,1,2,2,2,1,3,4,1,4,3,3,4,4,3,3,3,1,3,2,3,"- setting up wireless service (captive portal w/ user authentication)  - wireless printing  - safety issues in activating USB, CD, DVD, Firewire peripherals, hardwares, etc. (topology setup and scenarios)  - why we shouldn't put a square peg in a round ho",See above comment,Set-up a consortium where databases are shared among different independent branches... not to mention cross-OPAC (which exist in certain areas)    etc....
INQ-20070402122708-1101875694,4/2/2007 12:32,5,3,4,5,Jennifer Baker,jbaker@snap.lib.ca.us,1,,2,3,,,,,,,3,4,,,7,,,10,11,,,,15,,,18,,,,,,,25,,,2,3,2,1,,3,,5,,7,1,1,2,3,4,5,6,7,8,,,2,1,2,4,3,2,1,3,2,3,2,2,3,2,2,2,4,1,1,2,1,2,4,4,2,2,2,4,2,3,3,"need to find very specific statistics that should be available in government docs, census data, etc. for doing community analysis",conflict resolution (interpersonal between coworkers),
INQ-20070402122941-558871579,4/2/2007 12:48,5,6,5,5,Ruth Hartman,ruth.hartman@ventura.org,1,,2,,,,,,1,2,3,,,6,,,,,,12,,,,,,18,,,,,,,,,,2,3,1,1,,,4,5,,7,5,1,2,3,,,,,,,,1,1,3,1,1,1,2,3,2,3,3,2,1,2,1,1,3,2,2,3,1,1,3,2,1,1,2,2,1,2,1,"We are doing a five year plan, after many years with no long term goals except survival.  Options on how to design such a plan would be nice.",,How about chunking down some basic workshops into a series of two-hour webcasts?
INQ-20070402122949-1078785163,4/2/2007 12:35,5,5,5,5,Sherry Gomez,sherry.gomez@kerncountylibrary.org,1,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,3,2,1,,3,4,5,,,5,1,2,3,,,6,,,,,1,2,2,2,2,2,1,1,2,2,2,1,2,1,3,3,3,2,2,2,2,2,3,3,2,2,1,2,2,3,2,,,
INQ-20070402123444-1503381432,4/2/2007 12:52,5,4,3,5,June Turner,june.turner@paloverde.edu,2,1,,,,,,,1,,,,,6,,8,,,11,,,,15,,,18,,,,,,,,,,2,2,2,1,,3,4,5,,,1,1,2,3,4,,6,,,,,2,2,3,2,4,1,2,3,1,3,1,1,4,1,2,2,3,2,2,3,1,2,3,3,1,1,2,3,1,1,4,,,I've done one online course and a couple of face-to face courses. All were excellent.
INQ-20070402123656-600821459,4/2/2007 12:51,5,4,5,5,Rachael Smithey,rsmithey@chulavista.lib.ca.us,1,,,3,,,,,,,,,,,,8,,10,,,,,,,,18,,,,,,24,25,,,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,2,2,2,3,3,3,2,2,1,3,1,1,3,2,2,3,3,3,1,2,2,3,3,3,1,2,3,1,2,1,3,"Public libraries have become a safe haven for the mentally ill, and some of these patrons can become confrontational.  These patrons frequently act out, and library staff need training on safe and effective techniques to assist these patrons in complying with the library conduct policy.",More workshops on emerging technologies and how these technologies can be incorporated into improving public service.,I have attended many Infopeople trainings over the years and each training has been outstanding due to knowledgeable instructors and relevant/applicable content.  Online access to past workshop materials is invaluable!
INQ-20070402124301-1188702516,4/2/2007 12:51,5,4,5,5,Heather Hernandez,heather_hernandez@nps.gov,7,,,3,,,,,,,,,,6,,,,10,,12,,,,,,18,,20,21,,23,,25,,27,1,3,2,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,10,2,3,2,2,4,2,1,1,1,2,2,3,4,3,2,1,4,3,2,2,2,2,2,2,1,1,3,3,1,3,4,,"Perhaps explore a partnership with Calpreservation.org?  They tend to give all their workshops in person, and Infopeople could help them develop webinars.","It's wonderful--especially the web-based training--I can attend, and appreciate that it is free SO much."
INQ-20070402125549-152472895,4/2/2007 13:46,5,6,3,5,Tiffany White,tiffmail88@yahoo.com,1,,,3,,,,,1,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,7,1,,3,,,,,8,,,4,1,2,4,2,2,3,2,1,3,2,2,3,2,3,2,3,2,2,4,3,3,3,3,2,1,1,1,2,2,3,,,
INQ-20070402125729-663358786,4/2/2007 13:00,5,4,3,5,Laurie Johnson,lejohnso@snap.lib.ca.us,1,,,3,,,,,,,3,,,,7,,,10,11,,,,15,16,,18,,,,,23,,25,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,,,,3,1,3,4,3,1,3,1,1,1,1,1,3,1,2,2,2,3,1,1,1,2,3,4,1,1,1,3,1,2,2,,,
INQ-20070402125835-1165358180,4/2/2007 13:07,5,3,1,2,Mara Neuron,larkneuron@sbcglobal.net,1,,,,,,,7,,,,,,,,,,,,,,,,,,,,,,,,,,,27,3,3,5,1,2,3,4,5,6,7,3,,,,,,,,,9,,2,1,3,2,1,1,1,1,1,1,1,1,1,1,1,1,1,2,2,1,2,2,3,2,1,2,1,1,2,3,1,,,
INQ-20070402125938-885292012,4/2/2007 13:25,5,5,5,5,Brenda Crotts,lib@buttecounty.net,1,,2,,,,,,1,,,4,,,7,,,10,11,12,,,15,16,17,18,,20,21,22,,,25,26,,2,2,2,1,2,3,4,5,,,1,1,2,3,4,,6,7,,,,1,1,1,1,1,1,1,2,1,1,2,2,2,1,1,1,2,1,1,1,1,1,2,2,1,1,2,2,1,1,1,"We rely on donations to purchase our adult non-fiction, some reference, all childrens materials, and media.  Training in out reach, grant writing, partnering with businesses and organizations would be of benefit.  We do quite a bit of begging, but could probably do a better & more efficient job of it with training.",,I always learn something new with Infopeople training workshops.  This year the workshop in Marketing & Wayfinding has resulted in a total overhaul of our public service area.
INQ-20070402130759-67449496,4/2/2007 13:19,5,5,5,5,Maurie Hoekstra,mhoekstra@co.calaveras.ca.us,1,1,,,,,,,1,2,,,,,,,,,,,,,,16,17,,,,,,,,,,,2,2,2,1,,,,5,6,,1,1,2,3,,,,,,,,3,2,2,3,2,3,1,1,1,1,2,2,2,2,2,1,2,1,1,1,2,2,3,3,3,3,3,2,3,3,2,,,We are a small rural library.  Infopeople workshops offer a unique opportunity for our staff to meet others doing the same type of work and to learn from them.      We are limited in our ability to have staff attend workshops due to the distances involved and keeping the libraries open at the same time.    Over the years there have been many great workshops offered that we were unable to take advantage of - so repeating topics and workshops is a plus.
INQ-20070402131427-528307908,4/2/2007 13:24,5,6,2,4,Susan Manger,susan@brawleylibrary.net,1,,2,,,,,,1,2,3,,,,7,8,9,10,11,,,14,15,16,17,18,,20,21,,23,24,25,26,,2,2,1,1,2,3,4,5,6,7,7,1,2,3,4,5,6,7,,,,2,2,1,2,2,3,3,2,1,1,1,2,4,2,2,2,1,1,1,1,1,1,2,2,2,2,1,1,1,1,1,Our staff would benifit from training in handling homeless and/or mentally challenged individuals. We have experienced disruption from both types of patrons in the past. It was scary for staff and would be less so if they were trained.,How about Vista and Office 2007?,"I have taken many Infopeople trainings, both in person, and on line. My staff and myself have always learned a lot at these trainings."
INQ-20070402131543-408159190,4/2/2007 13:21,5,5,4,5,Cindy DeLanty,cindyd@lssi.com,1,,2,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,4,5,6,7,5,1,2,3,,,,,,,,1,2,3,3,2,3,1,2,1,3,3,3,3,1,2,2,2,3,1,2,2,3,3,3,2,3,2,1,2,2,3,,,
INQ-20070402131829-1677802548,4/2/2007 13:24,5,3,4,5,John Alita,alita@plsinfo.org,1,,2,,,,,,,2,3,,,,,8,,10,,,,,15,,17,18,,,,,,,25,,,2,2,2,1,,3,4,5,6,,4,,2,3,,,,,,,,1,3,1,3,3,3,2,2,1,2,2,2,3,1,4,4,4,1,1,3,3,3,3,3,3,3,3,2,3,1,3,can't think of any examples,Learning 2.0 skills,Infopeople continues to provide high quality training opportunities to library staff. I have a very high opinion of the service.
INQ-20070402131839-549028105,4/2/2007 13:26,5,5,4,5,Lucille Boone,lmboone@prodigy.net,1,,,3,,,,,,,3,,,,7,,,,11,,,,,,,18,,,21,,,,,,,1,3,5,1,,3,4,5,6,7,1,1,2,,4,5,,,8,,,2,3,4,3,4,3,1,2,1,1,1,1,4,1,3,1,2,2,1,2,1,2,2,2,1,1,2,1,1,2,3,I feel that workshops on coping with change are/have been important for my work.,"The future for Reference Services  The future for Cataloging   Librarianship: Knowledge work, customer service or both?",I have found Infopeople training workshops essential for my own personal and professional growth.  I often monitor the training materials for past workshops that I have not been able to attend. Please make sure that this past material -- and webcasts continue to be posted on the Infopeople website.
INQ-20070402131949-2030753775,4/2/2007 13:23,5,4,4,6,Rachel Delgadillo,rdelgadillo@roseville.ca.us,1,,2,,,,,,1,2,3,4,,,7,8,,,,,,,15,16,17,18,,,,,,,,26,,2,2,3,1,2,3,4,5,,,1,1,,3,,,6,7,,,,1,1,1,2,2,1,3,2,1,1,2,2,2,1,1,2,2,2,2,2,2,2,3,3,1,1,2,2,1,3,2,,,
INQ-20070402131953-940718514,4/2/2007 13:27,5,5,4,5,Christina Haugen,chaugen_bpld@yahoo.com,1,,,3,,,,,1,,3,,,6,,,,10,,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,,,8,,,4,1,3,3,4,1,1,3,1,4,3,4,4,4,4,2,4,2,3,4,3,2,4,4,1,2,2,1,2,1,4,,,
INQ-20070402132002-1672703102,4/2/2007 13:31,5,2,2,4,Alex Kern,kern@arrival.net,4,,,,4,,,,,,,,,6,,8,,10,11,,,,15,,,18,,,,,,,,,,1,3,5,1,2,3,,,,,1,1,2,3,4,,,,8,,,1,4,2,2,4,2,3,2,2,2,2,2,4,3,2,2,3,2,2,2,2,2,2,2,2,1,2,1,1,1,4,,,I have taken several info people classes over the last 2 years and usually find them to be top notch.
INQ-20070402132753-1100755606,4/2/2007 13:44,5,5,5,5,Denise Baker,dbaker@aclibrary.org,1,,,3,,,,,,,,,,,7,,,,11,,,,15,,,18,,,,,,24,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,,,8,,,3,3,3,3,1,2,3,3,1,2,2,2,2,1,3,2,3,2,1,1,1,1,3,3,2,1,2,2,2,2,1,"How to handle belligerent, uncooperative people, and those whose attitudes and speech drive away the well-behaved patrons. Also how to deal with large crowds of middle and high school students between 3-5pm, especially those who vandalize, break windows, etc.",Program planning and resources,"I took Communication Skills for Front Line Staff in 2005, and although it helped somewhat, it presumed that people were more cooperative than they are these days!"
INQ-20070402132915-1072848590,4/2/2007 13:34,5,3,3,5,Amanda Schukle,amanda.schukle@sdcounty.ca.gov,1,,2,,,,,,1,,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,4,5,,,1,1,2,3,4,5,6,,,,,1,3,4,4,3,1,4,2,1,4,4,2,3,1,4,2,4,2,1,2,2,2,4,4,4,4,2,3,4,4,3,,,
INQ-20070402133649-1242030373,4/2/2007 13:42,5,4,3,5,melodie morgan frances,mfrances@gtu.edu,7,,2,3,,,,,,,,,,6,,,,10,11,,,,,,,,,,,,23,,,,,2,2,1,1,2,3,4,5,,7,1,1,2,3,4,5,,,,,,2,4,3,1,4,1,2,1,1,1,3,1,4,2,2,2,3,2,2,2,1,2,1,1,2,3,3,1,1,1,3,cataloging of serials.  planning a digital collection  designing our web opac,Cataloging serials!!!  Pretty much anything on digitization - particular on how to do consortial work in this area.  I would also love to have an introduction to HTML class.  Implementing folksonomies  Metadata overview,I would like to see more classes that are more than one day - particularly an html type class.  Maybe even something like a series of classes geared towards those of us who graduated before the web.
INQ-20070402134225-1774985949,4/2/2007 13:51,5,4,5,5,Katherine Ross,katherine.ross@kerncountylibrary.org,1,,,3,,,,,,,3,,,,7,,,10,11,,,,,,,18,,,21,,,,,,,1,3,5,,,3,,5,,,5,1,,3,,,,,8,,,3,2,4,4,2,2,1,2,1,3,2,2,2,3,2,1,3,3,2,2,2,3,2,4,1,1,2,2,2,3,2,not being able to communicate with Spanish-speaking customers,"conversational Spanish for front-line staff, as a webcast/self-paced online training, with handouts",I really appreciate the feature of InfoPeople providing course materials of past training sessions--I wish they would post Spanish vocabulary for working with Spanish-speaking customers
INQ-20070402134240-1575708760,4/2/2007 13:49,5,5,4,5,Paul Signorelli,psignorelli@sfpl.org,1,,,3,,,,,,,,,,,,,,,11,,,,,,,,,,,,,,,,,2,2,2,1,,,,,,,1,1,2,3,4,5,,,,,,1,1,2,2,1,1,1,2,1,2,1,1,1,1,1,1,2,2,1,2,1,2,2,3,1,1,1,2,1,2,1,Nothing new here beyond what we covered at the Master Trainers' session last week.,"Positive Customer Service Models (we recently realized we're spending most of our time on dealing with difficult situations and haven't been offering a good, up-to-date positive customer service session).",Offerings are first-rate and very popular with our staff.    The leadership series has been tremendously attractive to our staff and administrators; looking forward to seeing it again.
INQ-20070402134320-1422474646,4/2/2007 14:09,5,5,5,4,Michael Markwell,mmarkw@gtu.edu,7,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,20,21,,,,,,27,1,3,5,1,2,3,4,,,7,3,1,2,3,4,,,,8,,,3,3,3,2,4,2,3,3,2,4,2,4,4,3,3,1,4,4,3,4,1,1,1,1,4,1,4,3,4,3,4,,,
INQ-20070402135005-1675060686,4/2/2007 13:58,5,3,1,5,Rachel Minkin,rminkin@gtu.edu,2,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,23,,25,,,1,3,5,1,2,3,,,,7,1,,,3,4,5,,,,,,4,4,3,4,4,3,1,3,3,3,1,1,4,3,3,3,4,2,2,2,1,3,3,3,1,2,2,3,3,3,4,"I am one of the 'junior' librarians in my library and am sometimes treated as a lesser entity. I am also now the ONLY reference librarian. The combination means I'm often taken advantage of by colleagues not wishing to cover desk hours, participate in reference programs, etc. I would love training of some sort on taking charge of one's own career!",,I've done infopeople in the past and really enjoyed it!
INQ-20070402135126-2126290977,4/2/2007 13:57,5,5,5,5,Susan Simpson,ssimp@ci.carlsbad.ca.us,1,,2,3,,,,,1,,,,,,,,,,,,,,,,,,,,,,,,,,27,2,2,2,1,,3,,,,7,1,1,,3,,,,,,,,3,2,3,3,3,1,3,2,2,3,3,3,3,3,3,1,3,3,2,3,2,2,2,3,3,3,2,3,2,3,3,,Collection Development for foreign language collections    Collection Development for digital collections: downloadable audio and video for example,
INQ-20070402135246-339424487,4/2/2007 13:58,5,4,5,5,Laurie Willis,laurie.willis@hayward-ca.gov,1,,2,3,,,,,,,3,,,,,,,,11,,,,,,17,18,,,,22,23,,25,,,2,2,2,1,2,3,4,5,6,7,2,1,2,3,4,,,7,8,,,3,1,4,3,4,3,2,2,2,2,1,2,3,3,4,3,3,2,1,2,3,3,4,4,2,2,2,2,2,2,3,"We have a large number of homeless and/or mentally ill customers using the library.  My staff would appreciate a workshop on how to best communicate with these folks, especially the mentally ill.",,
INQ-20070402135708-368942115,4/2/2007 14:36,5,5,2,4,John R. Grant,jrgrant@pacbell.net,1,,,,,5,6,,1,,,,,,,8,,10,,12,,,15,,17,18,19,,,,,,,,,2,3,5,1,,3,4,5,,,3,1,2,3,4,5,,,,,,3,3,3,2,2,1,1,3,2,3,2,2,2,3,2,1,2,2,4,3,4,4,4,4,1,2,2,2,3,1,3,understanding computer/internet blocking procedures and webfiltering; MANY patrons don't understand this and we are challenged when we can't undersatand what our own tech department has done,"1) How to deal with difficult patrons  2) How to be a 'babysitter' in the library: specifically children, the homeless, etc.","I like Infopeople workshops, particularly when I can do them at MY leisure rahter than around a sometimes inflexible desk schedule."
INQ-20070402135941-91528288,4/2/2007 14:04,5,4,5,,Linda Santo,santo@plsinfo.org,1,,,3,,,,,1,,3,,,6,,,,,,,,,15,,,18,,,,,,,,,27,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,2,4,2,4,2,2,2,1,1,1,1,4,1,4,1,4,2,2,1,1,1,2,2,2,2,2,1,1,1,4,"I feel like a dinosaur, graduating from Library School in 1985 - what the heck is Web 2.0?????","Anything on the new jargo - web 2.0, youtube, etc.",I think your training is fantastic.  I am taking the Eureka courses and they have all been outstanding.
INQ-20070402140138-216081792,4/2/2007 14:06,5,6,5,5,Sue Kamm,suekamm@mindspring.com,1,,,3,,,,,1,,,,,6,,,,,11,,,,,,,18,,,,,,,,,27,4,3,5,1,,3,,,,,1,1,,3,4,,,,,,,2,2,4,2,4,2,4,4,3,1,3,2,4,1,4,4,4,1,4,4,1,2,4,4,2,2,3,4,1,2,3,How to convince city personnel department that we need to establish a list of on-call (substitute) staff for both professional and support staff.,Valuing your library - creating cost-benefit analysis,
INQ-20070402140223-331486107,4/2/2007 14:19,5,6,5,5,,,2,,,3,,,,,1,,,,,,,,,,11,,,14,,,,18,,,,,,24,25,,,1,3,5,1,,3,4,5,,7,3,1,2,3,4,,6,,,,,2,3,2,2,4,1,1,2,2,3,1,1,4,2,2,2,1,1,2,2,2,2,2,2,1,1,2,2,3,1,3,,How to create an online tutorial using Captivate software.  Best practices in information literacy online tutorials.  How to create a podcast (can existing VHS lectures be turned into podcasts?).  Librarians use of audience response systems in teaching situations.  Creating library maps with Inspiration software.,
INQ-20070402140308-831818814,4/2/2007 14:10,5,4,5,2,Loena Arroyo,larroyo@sfpl.org,1,,,,4,,6,,,,3,,,6,,8,,10,11,,,,,16,17,18,,,,,,,,,27,1,3,5,1,,3,4,,,7,1,1,2,3,4,5,6,,,,,1,1,3,1,3,1,1,3,1,2,1,1,3,1,1,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,2,,I am happy with the trainings provided but would like to see a self defense class.,I've had great teachers at 44 gough st.  Making the trainings easy to get through and actually learn something.  Questions answered.
INQ-20070402140509-306891817,4/2/2007 14:12,5,6,2,3,Barbara White,bwhite@snap.lib.ca.us,1,,,,,5,,,,2,,,,6,,8,,,,12,,,,,,,,20,,,,,,,,3,3,5,1,,3,,,,7,1,1,,3,4,,6,,,,,1,3,2,2,4,2,2,3,2,4,4,4,4,4,1,1,3,3,3,3,2,3,3,2,3,1,3,3,2,4,4,,Designing brochures for libraries.    Overall library functions for staff members who do not directly serve the library public.,
INQ-20070402140632-1372242460,4/2/2007 14:16,5,5,5,4,Star Soto,star.soto@ventura.org,1,,,3,,,,,1,,,,,6,7,8,,10,11,12,,,15,16,17,18,,,,,,,,26,,2,3,1,1,2,3,,,,7,1,1,2,3,4,5,6,,,,,3,3,3,2,1,2,1,2,2,2,3,2,1,1,2,1,2,1,2,1,1,2,4,3,2,2,2,2,3,3,1,Out reach to communities and schools,blogs and other new areas that are common to teens and tweens,"Really appreciate training you offer, would like to see self paced online courses, and maybe a few more offered in the Ventura-Santa Barbara areas"
INQ-20070402140650-1217838807,4/2/2007 14:11,5,5,3,2,Terri Trujillo,Ttrujill@snap.lib.ca.us,1,,,,4,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,1,1,5,1,,3,,,,,1,1,2,3,4,5,,,,,,3,4,4,3,2,3,1,3,2,4,3,3,3,2,2,2,2,4,2,2,1,4,3,2,4,3,2,2,2,3,3,mentoring,mentoring,
INQ-20070402140740-1545148983,4/2/2007 14:18,5,6,5,5,sharon snow,sharon.snow@palmsprings-ca.gov,1,,2,,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,26,,2,2,2,1,,,4,5,,,1,1,2,3,4,5,,,,,,1,3,2,4,1,1,1,1,1,3,3,4,1,1,4,2,2,1,1,2,2,2,4,4,2,3,2,3,4,3,1,,"New technology, blogging, flicker, etc.","Infopeople workshops are alway right on, the information is current and the presenters are very professional. I enjoy the Infopeople workshops."
INQ-20070402140741-1405527322,4/2/2007 14:26,5,4,5,5,Mark S. Hall,mhall@sfpl.org,1,,2,,,,,,,,3,,,,,,,,11,,,,,16,17,18,,,,22,,,,,,2,3,5,1,,3,,5,,7,1,1,2,3,,,,,,,,3,3,3,3,3,3,2,3,1,3,2,2,3,3,3,2,3,2,2,2,2,3,3,3,2,3,3,3,3,3,3,I and others have found the Oil on the Water training really helped with attitude and specific phrasing to use in difficult situations.,Something that offered a toolkit of ideas to help pitch/sell the library to that part of the public that doesn't think libraries are relevant anymore. Along the lines of Googling vs. the Library... what Google alone can't do. And how to get this message out through the Web 2.0 world to your region/city.,
INQ-20070402141344-423583785,4/2/2007 14:32,5,3,1,5,Charity Fees,cfees@chulavista.lib.ca.us,1,,,3,,,,,,,3,,,,7,,,,11,,,,,16,,,,,,,,,,,,1,3,2,1,2,3,4,,,7,1,1,2,3,4,5,6,,,,,2,1,3,3,1,3,2,3,2,3,2,2,1,1,2,3,2,3,3,1,2,3,3,3,1,1,1,2,3,1,1,We have daily story times in our library system that requires Librarians and other paraprofessionals to help out and do at least one per month. We have done in house training but it would be nice to have a storytelling workshop that is geared towards the 3-5 range and also school age children that we could send some of our employees.  We have some staff attending the workshop that is currently being offered however that one sounds to be more fore the babies and toddlers which is also great because we do offer born to read for children 0-3 once a week.,"Puppet Workshops - I would love to attend a puppetry workshop to get a better feel on how to use the puppets and make them come to life.    Graphic Novels for kids - how to market, which ones are suitable for the Children's Room opposed to those suitable for teens.",Traning is very valuable to all of us in this profession. Thank you for offering such great workshops.
INQ-20070402141609-1125755986,4/2/2007 14:26,5,5,5,5,Jim Van Buskirk,jvanbuskirk@sfpl.org,1,,,3,,,,,,,3,,,,,,,,,,,,,16,,18,,,,22,,,,,,1,1,2,1,2,3,,,,7,2,1,2,3,4,,6,,,,,3,1,3,3,3,2,2,2,2,2,2,2,3,2,3,2,3,2,2,1,2,2,2,3,1,2,1,2,2,2,3,"Mental health, substance abuse, homeless, cellphone rudeness, internet abuse","Lesbian, Gay, Bisexual, Transgender and Intersex resources. For people identifying as one or more of these, and/or for people researching them, it is important for librarians to be knowledgeable and comfortable in this subject area.","I am qualified and interested in working on such a project. Jim Van Buskirk,415-557-4566 or jvanbuskirk@sfpl.org. Thanks."
INQ-20070402141737-1295126045,4/2/2007 14:33,5,2,1,2,Jorge Gomez,Jorge.Gomez@kerncountylibrary.org,1,,,,,5,,,,,,,,,,8,,,11,,,,,,,18,,,,,,,,,,3,3,5,1,,3,,,,,3,1,2,3,4,5,6,,8,,,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,2,,,
INQ-20070402141902-1240617712,4/2/2007 14:38,5,3,2,5,Jerry Dear,jdear01@gmail.com,1,,,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,20,,,,,,,,2,3,5,1,2,3,,5,,,1,1,2,3,4,5,6,7,,,,4,2,4,3,3,2,1,4,1,4,4,2,4,3,3,2,4,3,4,4,2,4,4,4,1,1,2,2,1,2,3,Effective Interpersonal communication amongst library staff workers,New Online Reference Resources  Intermediate Web Research Strategies,It always helps to occasionally schedule multiple workshops at a specific library site.    Instructors should provide handouts of articles especially for articles accessed electronically in online training workshops.
INQ-20070402142101-1674658235,4/2/2007 14:26,5,3,2,5,heidi dolamore,heidi.dolamore@gmail.com,1,,,3,,,,,1,,3,,,,7,,,,,,,14,,16,,18,,,,22,,,,26,,2,3,5,1,2,,4,,,7,1,1,,3,4,5,6,,,,,1,3,3,3,2,2,1,3,1,2,2,3,2,1,3,3,2,1,1,1,3,1,3,3,3,3,3,3,3,3,2,,,
INQ-20070402142110-1256159918,4/2/2007 14:31,5,4,5,5,Melinda Cervantes,melinda.cervantes@lib.sccgov.org,1,1,,,,,,,,2,,,,,,,,10,,,,,15,,,,,,,,23,,,,,2,2,1,1,,,4,5,6,,1,1,,3,,,6,7,,,,1,2,1,2,2,2,1,3,1,2,2,3,3,1,3,3,2,1,1,1,1,1,1,2,3,3,1,2,3,1,1,"The library is beginning to see a large number of retirements with long-term experienced managers being replaced by less experienced managers.  Overpromising community partners and/or not knowing when to ask a more experienced manager for guidance is beginning to cause some problems for delivering on the promise.  Example:  A Foundation donates money for new books and requests an itemized list of acquisitions; and also wants to be certain these specific items are available to their community only.  In a large system where resources are readily shared system-wide, and withdrawn when appropriate, this can create a significant workload and expectation that cannot be achieved.  Training for new managers that their job is to listen and when uncertain how to proceed ask for time to respond; and then check with a more experienced manager.  Good decision making skills are critical to the success of a new manager and the library as well.",New Supervisor/Manager basics.,
INQ-20070402142514-1687598055,4/2/2007 14:28,5,4,5,5,Julie Farnsworth,jadfar@comcast.net,1,1,,,,,,,,2,,,,,,,,,,,,,,,,,,,,,,,,,,2,2,1,1,2,3,4,5,6,7,1,1,,3,,,,,,,,1,3,1,4,3,3,2,3,1,1,3,3,3,1,4,3,3,2,1,2,2,2,3,3,3,2,2,2,2,2,2,Outraged parents of teens,Special issues in dealing with teens and their parents,
INQ-20070402142713-555146470,4/2/2007 14:33,5,3,3,5,Katrina Rahn,krahn@itp.edu,2,,,3,,,,,,,,,,6,,,,10,11,,,,,,,18,,,,,,,,,,1,1,4,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,2,4,4,2,4,4,1,2,1,1,1,1,4,1,4,4,4,1,1,2,2,1,2,4,4,4,4,1,4,1,4,,,
INQ-20070402142928-578706623,4/2/2007 14:35,5,3,2,5,Rachel MacNeilly,rmacneilly@sfpl.org,1,,2,,,,,,1,2,,,,,7,,,,,,,14,15,16,,18,,,,22,,,,26,,2,3,5,1,2,3,4,5,6,7,1,1,2,3,4,5,6,,,,,1,4,3,3,1,2,2,3,1,1,1,2,1,1,3,2,1,2,2,1,1,1,4,4,3,3,3,4,2,4,1,,Children's services for the Adult Librarian!,
INQ-20070402143011-949571778,4/2/2007 14:40,5,6,5,5,Lois Carroll,Lois.Carroll@cityofpaloalto.org,1,,,3,,,,,,,3,,,,,,9,,11,,,,,,,18,,,,,,,,,,1,3,2,1,,3,,,,7,1,1,2,3,4,,,,,,,3,1,3,2,3,2,2,2,1,3,1,1,3,3,3,1,2,3,2,2,2,2,3,2,1,1,2,3,1,2,3,How to receive a webcast for Infopeople training.,"Using library skills in retirement.  How, where, how to plan for it.",More time should be allowed for the self paced online training.  I took one course and felt it was too rushed.  I did not have enough time and therefore did not retain a great deal from it.
INQ-20070402143501-1106635447,4/2/2007 14:46,5,5,5,4,Nita Rayome,nrayome@ci.pleasanton.ca.us,1,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,4,5,6,7,3,1,2,3,4,,,,,,,3,3,1,1,4,4,3,2,1,4,3,3,3,3,3,1,3,3,2,3,2,3,3,3,3,2,3,2,1,3,3,,Intermediate and advanced cataloging courses over a period of time -- not all crammed into one session which tries to cover too much information.,
INQ-20070402143517-1548545530,4/2/2007 14:45,5,4,2,3,Sharon Herrera,sherrera@ccclib.org,1,,,,,5,,,,,,,,,,,,,,,,14,,,,,,,,,,,,,,1,3,2,1,,,4,5,,,1,1,2,3,4,,,,8,,,3,2,4,4,4,4,2,4,2,4,2,4,4,4,4,1,1,4,4,4,1,4,4,4,4,4,4,4,4,4,4,,,
INQ-20070402143638-1287501701,4/2/2007 14:52,5,5,5,4,Doreen Irby,dirby@ci.pleasanton.ca.us,1,,,,4,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,3,2,1,2,3,4,5,,7,1,1,2,3,4,,6,7,8,,,3,1,3,4,3,1,1,3,1,3,1,1,2,2,1,1,2,3,2,1,1,3,3,3,1,1,1,4,1,4,3,"I would like to see more training in the area of dealing with people of diverse background, languages and ages.  I can't think of one specific instance, but just learning about different cultures and various sensitivities would enable all of us to provide better service to all.","I can't think of any specific workshops, currently, that I want Infopeople to offer.  However, more choices of venues and dates would be most helpful. Many of the workshops fill before I ever get a chance to register, and often there is not another date or location nearby that is available.","I have attended several Infopeople workshops and have found them to be very valueable.  I personally prefer live, hand-on training to online training, but I can see how online training  can be very useful, also."
INQ-20070402144020-1065023318,4/2/2007 14:46,5,4,5,4,Marcia Miyoshi,bplstaff@buenapark.lib.ca.us,1,,,3,,,,,1,,3,,,,,,,,,12,,,15,,,18,,,,,,24,,,,3,3,5,1,,3,4,5,,,1,1,2,3,4,,,,8,,,3,2,4,2,2,1,2,1,1,4,2,1,3,3,3,2,4,1,2,3,2,3,3,3,2,1,1,3,2,1,3,,,
INQ-20070402144437-1760867325,4/2/2007 14:59,5,5,3,5,Karen Praeger,kpraeger@citruscollege.edu,2,,,3,,,,,,,3,,,,,,,10,11,12,,,,,,18,,,,22,,,,,,1,3,2,1,,3,4,,,,1,1,2,3,,,,,,,,4,4,4,4,4,1,1,4,4,4,1,1,4,2,3,2,4,4,4,3,1,4,4,4,1,1,4,4,1,4,4,What to do when you are conducting an instruction session (or presentation) and the technology fails (powerpoint doesn't work or the Internet goes down).  How do you continue to teach without the electronic backup we have all become so reliant upon?,I like all the ones in the area of Reference work.      Strategies for teaching is one I could use--tips for teachers and instructors.,"I much prefer the in-person offerings.  However, I will not travel too far out of my area to go to another library.  I like ones that are close to home (East San Gabriel Valley).    I really appreciate all the different kinds of workshops you offer--it's a great opportunity for all library staff members to gain professional development.  Thank You!"
INQ-20070402145859-1733694696,4/2/2007 15:06,5,5,5,5,Jill Patterson,jkpatterson@ocpl.org,1,,2,3,,,,,,,,4,,,,,,,,,,,,,,,,,,,,,,,,1,3,5,1,2,3,,,,7,1,1,2,3,4,,,,,,,3,2,2,4,2,2,2,2,1,3,2,2,2,1,3,3,3,2,2,2,2,2,3,4,2,2,1,4,1,3,2,Outreach to the middle and elementary schools.,,The courses I've taken have been extremely valuable.  My favorite is still the 'Teaching Internet to the Spanish Speaking'.  I have been able to teach computer and Internet skills to Spanish language speakers even though I am not fluent in Spanish (I speak it enough to get by).
INQ-20070402150124-286443564,4/2/2007 15:06,5,4,4,5,Clay-Edward Dixon,cedixon@gtu.edu,2,,,3,,,,,1,2,,,,6,,,,,,,,,,16,,18,,20,21,22,23,,,,,2,3,2,1,,3,,5,,7,1,1,2,3,4,5,,,,,,2,3,3,1,4,1,2,1,1,1,2,2,4,3,2,2,3,3,4,3,1,2,1,3,2,2,2,2,1,1,4,,,
INQ-20070402150851-1421892147,4/2/2007 15:12,5,3,2,5,Gina Mauss,gmauss@gmail.com,2,,,3,,,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,4,3,5,1,2,3,4,5,6,7,1,1,2,,,5,6,,,,,2,3,3,2,4,2,4,2,2,4,3,3,4,3,4,3,4,3,3,3,2,2,2,2,3,3,3,2,2,4,4,,,
INQ-20070402151032-1325966657,4/2/2007 15:22,5,5,2,7,Bonnie Davis,BDavis@roseville.ca.us,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,4,5,,7,4,1,2,3,4,5,6,,,,,3,1,3,3,1,3,1,1,1,3,2,2,2,2,2,1,2,2,1,1,1,2,3,2,2,1,2,3,2,3,1,"We have a lot of homeless and latchkey kids.  Keeping kids off the street and out of trouble means providing programs for them.  Funding for computers, games, and programs for them is a challenge.  Also, the homeless many times have mental issues.  Training on how to handle these tough situations would be helpful.","Brainstorming sessions for libraries.  Talk  about challenges, issues, programs.  What has worked for them, what didn't.  Ideas and Issues facing laibraries today.",
INQ-20070402151701-1141388166,4/2/2007 15:47,5,6,4,4,Kathleen McDonald,hoptree@astound.net,1,,,,,,,7,,,3,,,,,,,,11,,,14,,,,,,,,,,,,,,1,3,5,1,2,3,,,,,3,1,,3,,,6,,8,,,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,4,3,4,4,4,3,4,4,4,4,4,4,4,4,4,4,,,
INQ-20070402151830-1767975391,4/2/2007 15:33,5,4,4,5,Rosalind Kutler,rkutler@redwoodcity.org,1,,,3,,,,,,,3,,,,,,,,11,,,,15,,,18,,,,22,,,,,27,1,1,2,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,8,,,3,1,3,4,3,2,1,4,1,2,1,1,2,1,3,1,1,1,1,1,1,2,4,4,1,1,1,1,1,3,2,I get lots of requests for family history and business reference information and less and less print reference material to support requests.  I could better serve patrons with further genealology and business reference training.,More Web 2.0,Infopeople trainings have been a lifeline for me as a public librarian.  Mr. Barker's last class (reference in the google age) was excellent and should be repeated.
INQ-20070402151849-2072089442,4/2/2007 15:22,5,4,3,5,Daniel Ong,daniel.ong@sjlibrary.org,1,,,3,,,,,,,3,,,6,,,,,11,,,,,,,,,,,22,,,,,,2,3,5,1,,,,,,,5,,2,3,4,5,,,,,,2,1,4,2,3,1,1,3,1,3,2,2,3,1,1,1,3,2,2,1,1,1,3,3,1,1,1,3,2,4,1,,,
INQ-20070402152537-143907383,4/2/2007 15:40,5,5,5,2,Caroline Matz,CarolineM@ci.commerce.ca.us,1,,,,,5,,,,,,,,,,8,,,11,12,,,,,,18,,,,,,,25,,27,1,3,2,1,,3,,,,7,1,1,2,3,4,5,,,,,,3,3,3,1,2,3,1,1,1,3,1,3,3,2,2,1,4,2,2,3,2,3,4,3,2,1,3,2,3,1,3,"While planning for renovation of our Central Library, I feel I could contribute more if I was aware of what new technology is available for libraries.  Keeping up with technology would be important.",Selling library items on online auctions.  Setting up and maintaining a blog for your library.,
INQ-20070402152638-2034316955,4/2/2007 15:34,5,3,1,5,Sarah Bleyl,sarah.bleyl@kerncountrylibrary.org,1,,,3,,,,,,,3,,,,7,,,,11,,,,15,16,,18,,,,,,,,,,1,3,5,1,2,3,4,,,7,1,,,3,,5,,,8,,,2,2,4,4,1,1,3,4,2,4,2,3,3,1,3,4,2,1,1,2,2,2,3,4,3,3,3,3,2,4,2,We have a real problem with disruptive teenagers in our library. I don't think that anyone here really knows how to deal with the problem of maintaining a pleasant environment without alienating some of our patrons. It's a thin line.,,I'm glad you're offering a marketing class now! I desperately needed some training in that area and am now enrolled in the class that starts in May. Thanks!
INQ-20070402152950-265723512,4/2/2007 15:35,5,5,5,5,Lucinda Glenn,lglenn@gtu.edu,2,,2,,,,,,,2,,,,6,,,,,,,,,,,,18,,,21,,,,,,,1,3,5,1,,,,,,7,1,1,,3,4,,6,,,,,3,3,2,2,4,2,4,1,1,1,3,3,4,4,4,1,4,4,4,2,3,2,1,3,1,3,2,1,3,2,4,,,
INQ-20070402153242-709206548,4/2/2007 15:39,5,4,5,3,Susana G. Rosales,Corazon_de_oso@hotmail.com,7,,,,,5,,,,,,,,,,,,,,,,14,,,,,,,,,,,,,27,1,3,5,,,,,,,7,7,1,2,,4,5,,,8,,,2,2,3,2,2,3,3,2,2,3,2,3,2,2,3,3,2,2,2,2,3,3,3,2,3,3,3,3,3,2,3,,,
INQ-20070402153957-386925780,4/2/2007 15:52,5,5,4,5,Phyllis Tait,ptait@ci.pleasanton.ca.us,1,,,3,,,,,,,3,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,,3,,,,7,1,1,2,3,4,,,,,,,4,1,4,4,4,2,1,1,1,2,2,2,3,4,4,1,3,4,3,3,3,4,1,3,1,1,1,3,2,2,4,"Searching for obituaries.  It's way too time-consuming, and I really don't know where to look.","How to use the library, especially for homework, in a way that reaches childern and young adults.  Would pathfinders (in print), online tutorials, or maybe requiring in-person instruction via the schools work best?",You people are great!
INQ-20070402155319-536212394,4/2/2007 15:59,5,3,3,5,Lisa Buckley,lisa.buckley@fresnolibrary.org,1,,,3,,,,,,,,,,,7,,,,11,,,,,16,,18,,,,22,,,,26,27,1,3,5,1,,3,,5,,7,1,1,,3,,5,,,,,,2,3,2,3,1,1,1,3,1,2,1,1,1,1,3,3,2,2,1,1,1,1,3,3,2,2,1,3,3,2,1,N/A,I just took a Planning for the Future workshop which is part of the Building Leadership Skills series.  It was the BEST Infopeople class I've ever taken.  I would like to see more workshops or courses on emerging technologies and how to adapt them for libraries.,"Generally I feel the Infopeople workshops are very useful.  However, sometimes the workshops as they are presented are much different from how they are advertised.  I think that being more specific in what the workshops are about would be very helpful in deciding whether I would really benefit from attending.  There have been times when I've felt the workshops were too basic and would not be of use to me once we began."
INQ-20070402155820-2139470976,4/2/2007 16:39,5,5,5,2,Mary Sindicic,msindicic!@ci.pleasanton.ca.us,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,2,3,4,5,,7,7,1,2,3,,,6,,,,,2,3,3,4,4,4,1,3,3,3,4,2,4,1,4,4,4,1,4,3,1,3,4,4,4,4,3,4,4,2,4,,,
INQ-20070402160202-1070198433,4/2/2007 16:15,5,5,3,2,Junella Hays,jhays@snap.lib.ca.us,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,3,5,1,,3,,5,,,1,1,2,3,4,,,,8,,,1,4,4,4,4,4,1,4,4,4,4,4,4,1,4,4,4,3,4,4,4,4,4,4,4,4,1,4,4,4,4,"Customers harassing staff, dealing with customer problems in a professional way.  Angry customers, etc.",,I attended the infopeople workshop in San Francisco about helping Spanish Speaking Customers.  I learned a lot and thought is was very well done.
INQ-20070402160317-1884769438,4/2/2007 16:17,5,5,5,4,Rotha Carlson,rothagail@msn.com,1,,,,4,,,,,,3,,,6,7,8,9,10,,,,,,,,18,,20,,,,,,26,,1,1,2,1,2,3,4,5,6,7,1,1,2,3,4,5,,7,,,,1,2,3,2,2,1,2,1,1,1,1,1,1,1,1,1,3,1,1,2,1,1,2,2,1,1,3,1,1,2,2,,Anything by J. Barker or C. Gould,"I pay for 95% of the Infopeople courses I've taken.  Since I live in Truckee, I also travel a significant distance and sometimes pay for motels as well.  This is the best professional investment I feel I can make in my career until I (hopefully) get my Master's.  They are worth every penny & hour, & I've never left feeling, 'what a waste of time!', as I do many workshops or gatherings. Thank you for making this opportunity available.   Rotha Carlson"
INQ-20070402160605-150559874,4/2/2007 16:21,5,5,5,5,Patricia Zeider,pzeider@ci.glendale.ca.us,1,,2,,,,,,,2,3,,,,,,,,,,,14,,,,18,,,21,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,,,,8,,,1,2,2,3,3,2,3,1,1,1,2,2,2,2,4,2,1,1,1,1,1,2,1,2,2,2,1,3,2,2,2,"We're developing a readers advisory blog, so maybe some training on that.  Sometimes our author programs are not very well attended, so maybe something on how to put together really good ones that will draw an audience.",,Most of the Infopeople training I have received has been very helpful.  Your workshops are usually the best that I attend.
INQ-20070402161407-319263852,4/2/2007 16:21,5,5,2,5,Jean Chapin,jchapin@redshift.com,1,,,3,,,,,1,,3,,,6,,8,,10,,12,,,,,,18,,,,,,,25,,,1,3,5,1,2,3,,5,,,1,1,2,3,4,5,6,7,8,,,3,4,4,2,4,2,3,3,2,1,3,3,4,3,3,2,4,2,2,2,2,1,2,2,2,2,2,1,1,2,2,,,
INQ-20070402162030-642947503,4/2/2007 16:28,5,3,1,4,Aisha Washington,awashington@cityofsanmateo.org,1,,,,4,,,,,,,,,,,8,,,11,,,,15,,,18,,,,,,,,,,3,3,5,1,2,3,4,5,6,7,3,1,2,3,4,5,,,8,,,2,2,1,3,3,3,1,1,1,2,3,2,1,2,3,2,3,2,1,2,1,2,2,2,2,2,1,2,2,1,2,"Customer service training, and training on working with people within a diverse community would be extremely helpful.  On a day to day basis, we work with people for whom English is not the first language.",,
INQ-20070402162053-210289714,4/2/2007 19:29,5,3,3,5,Wei Ding,wei.ding@sjsu.edu,2,,,,4,,,,1,,,,,6,,,,,,,,,,,,,,,,,,,,,,1,3,2,1,,3,4,5,,,3,,2,3,4,,6,,8,,,4,4,4,1,4,4,3,3,2,3,3,2,4,3,2,2,3,3,3,3,2,3,3,2,3,1,2,2,3,3,4,,,
INQ-20070402162504-1839312353,4/2/2007 16:31,5,5,5,5,David Combe,comdb@yahoo.con,1,,,3,,,,,,,3,,,,7,,9,,11,,,,,,,18,,,,22,,,,,,1,3,1,1,,3,4,5,,7,1,1,2,3,4,,,,,,,2,1,3,4,2,3,1,1,1,2,1,1,4,2,3,1,2,2,1,1,1,2,1,2,1,1,1,2,1,1,1,,,
INQ-20070402162509-676733217,4/2/2007 16:29,5,4,5,5,Debbie Taylor,library_goddess@hotmail.com,1,,2,,,,,,,,3,4,,,7,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,,5,,,3,1,2,3,4,,,,,,,2,1,3,3,1,3,1,3,3,3,2,2,2,2,2,2,3,3,3,2,2,3,3,3,1,2,2,3,2,3,2,,,
INQ-20070402162522-970078792,4/2/2007 16:30,5,3,4,4,Julie Mitchell,jmitchell@co.siskiyou.ca.us,1,,,3,,,,,1,,3,,,,7,8,,10,,12,,,,,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,,6,,8,,,1,2,2,3,3,2,3,2,2,2,2,3,2,1,3,3,1,2,3,2,1,1,2,2,3,3,3,1,3,3,2,,,More classes up here in the far north.  Thanks
INQ-20070402162524-493651306,4/2/2007 16:44,5,6,5,5,Annette Milliron,annetnbc@sonic.net,6,1,,,,,,,,2,,,,,,,,,11,,,,15,,17,,,,,,23,,,,,2,2,2,1,2,3,4,5,6,7,5,1,2,3,4,,6,7,,,,2,2,2,2,2,2,1,2,1,3,3,4,4,1,3,1,3,1,1,3,2,1,4,1,2,2,2,2,4,2,3,We have offered free training and funds to hire subsitute staff yet still have libraries that don't take advantage of the opportunity.  How do we motivate libraries to offer training to staff?,,
INQ-20070402162550-188860183,4/2/2007 17:47,5,5,1,5,Anna Shih,anna4565@yahoo.com,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,,,1,1,1,1,,3,,,,,3,1,,3,4,5,,,,,,3,3,3,3,1,1,3,3,2,2,2,2,1,2,3,2,3,1,2,1,2,2,4,4,2,1,2,2,2,2,1,,,
INQ-20070402164012-1581656403,4/2/2007 16:49,5,2,2,3,Kevin Torres,kptorres79@yahoo.com,1,,,,,5,,,,,,,,,,8,,10,,,,,15,,,,,,,,,,,,,3,3,5,1,,,4,5,,,1,1,2,3,4,5,6,,,,,4,3,3,3,3,2,1,1,1,3,3,3,3,1,2,1,3,2,3,2,1,3,3,3,3,2,2,1,3,2,3,,,
INQ-20070402164038-225930038,4/2/2007 16:46,5,6,2,4,Mike Ragsdale,mrgsdale@cityofsanmateo.org,1,,,3,,,,,,,,,,,,,,,,,,14,,,,,,,,,,,,,,1,3,5,1,,3,,,,,1,1,2,3,4,,,,,,,4,3,4,3,4,4,2,3,4,4,1,3,4,4,4,4,1,4,4,4,4,3,4,3,4,2,4,1,4,4,4,,I'd like to learn more about Micrsosoft Access,
INQ-20070402164205-334620649,4/2/2007 16:47,5,2,4,5,C. Lee,cheryl.lee@cityofpaloalto.org,1,,,3,,,,,,,,,,,7,,,,,,,,15,16,,18,,,,,,,,26,,1,3,5,1,,,,,,,1,1,2,3,4,5,6,,8,,,2,2,4,4,1,4,1,4,4,1,4,4,2,1,4,4,4,1,1,1,1,1,4,4,2,2,3,4,4,3,1,,,
INQ-20070402164550-1572098635,4/2/2007 17:04,5,5,5,5,Mira Geroy,mgeroy@aclibrary.org,1,,2,,,,,,1,2,3,4,,,7,8,,10,,,,14,15,16,,18,,,,,,,25,26,,2,3,2,1,,3,4,,6,7,1,1,2,3,4,,6,7,8,,,1,1,1,3,1,2,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,3,3,1,1,1,1,1,2,1,1. Dealing with angry library users.   2. Teaching a class of middle school students how to do research on the internet.  3. Finding and networking with community partners to plan and implement adult programing  4. Teaching a class of seniors internet basics  5. Learning to prioritize work (time management) so staff can accomplish more in less time.  6. How to set up and maintain a blog.  7. How to plan and implement roving reference services.  8. How to plan and implement a one point of service desk.  9. New models for better customer service.  10.Verbal communication skills for better customer service (how to create a win-win situation),Please see the above list of ideas.,The trainings that Infopeople is providing is very important for California libraries keep it coming!
INQ-20070402165352-1811726931,4/2/2007 17:01,5,6,4,7,Loranne Shoptaw,loranneshoptaw@yahoo.com,1,,,,,5,,,1,,,,,,,8,,,11,12,,,,,,,,20,,,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,8,,,1,2,4,1,2,2,2,3,2,4,3,2,2,1,2,1,3,4,3,3,1,2,3,1,3,1,1,2,3,3,2,don't really know,don't know,
INQ-20070402170011-136872414,4/2/2007 17:35,5,5,1,4,james gillmon jr,jgillmonjr@sbcglobal.net,1,,,,,5,,,,,3,,,,7,8,,,11,,,,,,,18,19,20,,,,,,,,1,3,1,1,2,3,4,5,,7,1,1,2,3,,5,,,,,,4,3,4,2,2,2,4,4,3,4,3,3,2,2,2,2,2,2,4,2,2,3,4,4,1,2,1,4,4,4,2,A patron asked if they still quarrie Sespe brownstone in the Fillmore area.  I couldn't find any info on line.  I found out that they weren't by calling a building supply store long distance.,"I would like workshops available in the Ventura, CA area.",I would like to take your survival Spanish for Library staff in the Ventura area.
INQ-20070402171541-744710876,4/2/2007 17:20,5,5,4,5,Kathy Bloomberg-Rissman,kbr@ci.upland.ca.us,1,1,,,,,,,1,2,3,,,,7,8,,,,,,,15,16,17,18,,,,,,,,,,2,2,2,1,2,3,4,5,,7,1,1,2,3,,,,,,,,1,2,1,1,1,1,2,2,3,2,4,3,3,2,2,2,2,2,2,2,2,1,2,4,1,2,2,2,2,4,2,,,I'd like to see more courses offered in the Inland Empire.
INQ-20070402171554-399417422,4/2/2007 17:21,5,5,5,5,Debra Conlin,conlindebo7@hotmail.com,1,,,3,,,,,1,2,3,,,,7,,,10,11,12,,,15,16,,18,,20,,,,,,26,,1,1,1,1,,3,4,5,6,7,1,1,2,3,4,5,6,,,,,2,1,4,4,2,2,2,2,1,3,2,2,2,2,2,2,2,2,2,2,1,3,3,4,1,1,2,2,2,2,2,,,
INQ-20070402172817-887415307,4/2/2007 17:47,5,3,3,5,John McCloud,johnmcc@scfl.lib.ca.us,1,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,20,,22,,,,,27,1,3,2,1,2,3,4,5,,7,2,1,2,3,4,5,,,8,,,3,2,4,4,3,1,2,3,2,3,2,3,3,3,3,2,3,3,2,3,3,3,3,3,1,1,2,4,2,4,2,,,
INQ-20070402172913-275526958,4/2/2007 17:33,5,3,1,4,Monica Cromarty,mcromarty@aclibrary.org,1,,,,,5,,,,2,,,,,,8,,,,12,,,,,,,,,,,,,,,,3,3,5,1,2,3,4,,,7,1,1,2,3,,5,,,,9,,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,,,
INQ-20070402173306-1939753749,4/2/2007 17:46,5,4,5,5,Debbie Carton,dycarton@yahoo.com,1,,,3,,,,,,,,,,,7,,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,,,,,7,1,1,2,3,4,5,6,,,,,4,2,4,4,1,3,1,3,2,1,3,2,1,3,4,1,3,3,2,1,1,4,4,4,1,1,1,3,3,4,4,"My library system is recovering from a difficult period with much strife between labor and management.  Infopeople offers excellent Oil on the waters training for 'difficult situation/patrons'- we could have benefited from something like this that directly addressed difficult supervision and workplace hostilities.  It's not a pretty subject, but every library/workplace seems to experience it.  Perhaps a course related to the new Robert Sutton book 'The no asshole rule: building a civilized workplace and how to survive one that isn't' would be neutral enough to address this difficult topic.","See above.    More 'basic computer stuff you wish you knew' courses, to get those of us who are shy about asking for help to get the help we need to work more efficiently and effectively in Word, Excel and PowerPoint.","I find the Infopeople workshops to be, in general, quite good.  However, I (and others) have a hard time taking in a full, intense day of information.  Half day workshops would be terrific.  After a half day, I've pretty much absorbed all I'm going to take in.  Also, it's been my experience that most of the participants get the point the instructor is making pretty quickly- I think the rate of information dispersal could be faster for some courses."
INQ-20070402173859-510878605,4/2/2007 17:52,5,5,5,5,Sue Struthers,sstruthers@riversideca.gov,1,,2,,,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,26,,2,2,2,1,,3,4,5,,7,1,1,2,3,4,,,,,,,2,4,1,4,1,2,1,4,1,2,1,2,2,2,4,1,4,3,1,2,1,1,3,4,1,1,1,3,4,3,1,"I have observed para-professional staff unable to answer questions or find information due to poor searching skills, both in books and online. Para-professionals need hands on training, because typically they don't train themselves.",Early literacy in story times with Meg Schofield.    Information literacy and search skills at a just above beginning level.     Reference skills and collection strategies for youth service providers. Tools for homework assignments.,"I have been quite pleased with the workshops I have attended. I have not attended youth services workshops with InfoPeople. Not enough appeal in the offerings I think. I tried to attend one several years ago on early literacy at LAPL. The Library did not know they workshop was going to take place, so a long trip for nothing! (It did take place after I was told it would not)."
INQ-20070402174546-1158358983,4/2/2007 17:54,5,5,3,4,Kathleen R. Hannon,khannon@aclibrary.org,1,,,3,,,,7,,,,,,,,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,,3,,5,,7,1,1,2,3,4,,,,,,,3,1,2,1,1,1,1,1,1,1,1,1,1,2,3,1,1,2,1,1,1,1,1,1,2,1,1,1,1,1,1,"I am in charge of a teen advisory group, and I would like to know how to get more teens involved with it.",,"I haven't been able to take any training recently because I'm getting a master's in library science. Between raising my family, working part-time and going to school, I don't have any extra time for classes."
INQ-20070402180334-1453249782,4/2/2007 18:52,5,6,3,4,Martha Nanez,marthacn@gmail.com,1,,,,4,,,,,,,,,,,8,,,,,,,,,,,,20,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,4,,,,8,,,4,4,4,2,3,4,2,3,3,4,1,2,3,4,1,1,3,4,1,4,2,3,1,2,2,1,3,2,2,3,4,A parent with children was very offended because someone was watching porn on the internet.,,
INQ-20070402180856-1192169766,4/2/2007 18:21,5,5,5,5,Linda Johnson,lindaj@bld.lib.ca.us,1,,2,3,,,,,,,,,,,7,,,,,,,,,16,,18,,,,,,,,26,,3,3,1,1,,3,,,,7,1,1,2,3,4,,6,,8,,,4,3,4,4,1,1,1,3,3,1,1,1,1,2,2,2,2,2,4,1,2,2,4,4,2,3,2,4,4,4,1,"Learning to work better as a team would enhance our services. As it is, one person tends to assume a leadership role and then fails to follow through leaving us to guess what is to be done.",I would like to attend workshops that help me as a youth services librarian to become more able to work closely with school librarians and teachers whether in the classroom or networking and sharing information.,"I recently attended the workshop on Booktalking. That was the best I've ever gone to. Mr. Cart's workshop was well put together, iteresting, and extremely useful. I didn't even mind the five hours of driving we did to get to it.! More training like his please!    I do learn a lot at each workshop but his was exceptional in my opinion."
INQ-20070402180956-1603143377,4/2/2007 18:28,5,4,5,2,Gloria Brison,gbrison@riversideca.gov,1,,,,4,,,,,,,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,3,4,,,,1,,2,3,4,,,,,,,2,4,4,3,1,4,1,2,4,4,2,3,1,1,1,1,1,2,1,1,2,2,4,4,1,1,1,4,4,4,2,,,
INQ-20070402181151-1331774104,4/2/2007 18:21,5,3,4,4,Jessica Rodriguez,jrodriguez@montereypark.ca.gov,1,,,,4,,6,,1,2,,,,6,,,,,,,,,,,,,,,,,23,,,,,3,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,,,8,,,4,4,4,3,4,4,2,4,3,4,3,4,4,4,4,3,4,4,4,4,1,4,4,4,4,4,4,2,4,4,4,,,"Only last week I attended the Desktop Configuration 2-day workshop through InfoPeople.    It was extremely informative, I learned a lot, and the instructors, Chuck O'Shea and Nancy, created a comfortable environment for learning, asking questions, and sharing experiences related to the subject matter.  I would highly recommend the workshop to library staff and hope that it or something similar will be available in the future."
INQ-20070402181839-1945891559,4/2/2007 18:24,5,3,3,5,,,1,,,3,,,,,1,,3,,,,,,,,11,,,,15,,,18,,20,,22,,,,,,1,3,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,2,1,3,2,4,1,2,2,2,2,2,2,3,2,2,2,3,1,2,2,2,1,3,3,2,2,2,2,1,3,2,,,
INQ-20070402181901-74145416,4/2/2007 18:32,5,4,2,2,Anna Cardenas,acardenas@westernu.edu,2,,,,,,6,,,,,,,6,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,2,3,4,5,,7,7,1,2,3,4,5,,,8,,,2,4,4,1,3,1,1,3,2,4,3,3,4,3,2,1,3,3,3,4,2,2,3,2,3,2,3,3,4,3,4,,,
INQ-20070402182714-1230120324,4/2/2007 18:33,5,6,1,5,,,6,,,,,,,7,,,,,,,7,,,,,,,14,,,,,,,,,,,,,,2,2,4,1,,3,4,5,,7,1,1,2,3,4,,6,,,,,1,3,2,4,1,3,1,4,3,3,4,2,4,2,3,4,1,2,1,1,3,3,4,4,4,4,1,4,3,3,4,,Family Place,
INQ-20070402183311-754874277,4/2/2007 18:50,5,4,1,5,Laura Seaholm,Lseaholm@ccclib.org,1,,,,,,,7,1,2,3,,,,,,,,11,,,14,,16,,,,,,22,,,,,,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,5,6,,,,,4,1,4,4,4,2,4,4,4,1,1,2,4,3,4,4,1,4,4,1,1,4,4,4,4,4,1,4,4,4,4,,,
INQ-20070402184359-500204751,4/2/2007 19:02,5,5,4,5,Karin Madura-Carroll,kmadura@ccclib.org,1,,,,,,,7,,,,,,,,,,,,,,14,,,,,,,,,,,,,,1,3,4,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,3,4,2,4,3,3,3,2,1,3,2,2,3,2,3,2,1,2,2,2,2,2,3,3,3,2,2,2,4,2,3,Can't think of any right now.,More advanced Excel and info about RSS,I have taken several Infopeople workshops and they have been well done and I've used much of what I learned in my daily work.
INQ-20070402184659-1958439965,4/2/2007 18:52,5,4,2,5,Roslyn Donald,rdonald@cityofsanmateo.org,1,,,3,,,,,,,,,,,,,9,,11,,,,15,,,18,,,,,,24,25,,,1,3,2,1,,,4,5,,7,4,1,2,,4,,6,,,,,2,1,3,4,4,1,1,2,1,2,3,1,3,3,2,3,4,1,2,1,2,2,3,4,1,1,1,2,1,2,2,,"I would really like to see a course on evaluating collections using the statistical reports available through the commons ILS (Millennium or Dynix).  Info on how to make the reports work, how to apply them in your library, and use them to guide ongoing acquisitions would be helpful.",
INQ-20070402191056-1899951819,4/2/2007 19:19,5,5,5,5,Stephen Buffy,buffyst@gmail.com,1,,2,,,,,,1,2,3,4,,6,,8,9,10,11,12,,14,,,17,18,,20,21,22,23,,25,26,,1,2,2,1,,3,,,,,3,1,2,3,4,,6,,,,,2,1,1,2,3,1,2,2,2,1,2,3,3,3,3,2,3,3,2,1,2,3,3,3,3,3,2,3,3,3,2,"Dealing with city government for potential funding purpose, where planning department, attorney, council, and managers need to understand and communicate with each other.",,I like what you currently offer. Only wish I had more time to attend workshops.
INQ-20070402191302-758957386,4/2/2007 19:16,5,4,5,5,Loretta Micheals,loretta.micheals@mountainview.gov,1,,2,3,,,,,,,3,,,,,,,10,,,,14,,16,,18,,20,,,,24,,,,2,2,2,1,,3,,,6,7,3,1,2,3,,,,,8,,,3,1,3,3,2,1,3,3,1,3,1,1,2,3,3,3,2,2,2,2,2,2,3,3,3,2,2,1,3,2,2,,,
INQ-20070402191807-1000407512,4/2/2007 19:47,5,5,5,5,Oresta Esquibel,oesquibel@trinitycounty.org,1,1,,,,,,,1,2,3,,5,6,7,8,9,,11,12,,,15,,17,18,,,,,23,,,26,,2,2,2,1,2,3,4,5,,,5,1,2,3,4,,,,,,,3,1,2,3,1,3,1,3,1,3,1,4,1,4,2,1,3,3,2,3,3,2,2,1,1,1,4,3,3,1,2,"A patron was looking for book she thought was entitled “The last days of dogtown”. She did not know the author but thought the book was new. The staff member checked the catalog and told the patron that we didn’t own the item but we would be happy to borrow it from another library. Since I was passing through, I overheard the conversation and asked the staff member to change her search from “The last days of dog town” to “The last days of dogtown” searching the word 'dogtown' as one word instead of two. The search structure in a catalog is very literal---it literally reads what you type in. Also useful are searches that include search terms 'contained' in a title. It turned out that we actually had this book by Anita Diamant and we pulled it off the shelf for the happy patron. It would have been a pointless or counterproductive exercise to order a book we already owned. To sum up, frequently frontline inexpereinced staff lack the crtitical thinking skills and experience to answer reference or readers' advisory queries.","For my staff:   Developing critical thinking skills that will allow staff to assist patrons effectively. Knowing how to search is half the battle. Knowing where one can search even if one isn't sure that it will answer the question is the other half of the battle. Some basic reference workshops that deal with reference intake, interviewing patrons and knowing where to check for answers would be extremely helpful. My staff could also benefit from basic computer skills workshops that would allow them to troubleshoot the public computers and assist patrons better.      For me:   More Web 2.0 courses! All the current ones are wait-listed. Please provide some courses on Web 2.0 that are north of SF and Sacramento!","I enjoy on-the-ground workshops because it allows me to get out, learn, and exchange information with others. In the absence of time, webinars are a close second: lots of good information over a short period of time with later access to archives.    For my staff, while it would be great for them to get out of the community to go to a workshop, it isn't always feasible with our ridiculously low staffing level, lack of availablility of trained substitutes, and family and personal situations such as daycare issues. For them, online training and webinars can be used to great advantage."
INQ-20070402192524-227378505,4/2/2007 20:15,5,5,5,5,Patricia Harding,harding@plsinfo.org,1,,2,,,,,,,,3,,,,,,,,11,,,,15,,17,18,,,,,,24,,,27,2,3,1,1,,,4,5,,,1,1,2,3,4,,6,,,,,2,2,2,2,2,2,2,4,1,4,2,2,3,2,4,2,4,1,1,2,1,1,4,4,1,1,3,1,1,1,1,We have set up IM reference with one staff person being the contact person. If that person if off we do not have a backup.  I would like other staff to have training to reach a comfort level with emerging technologies.,"Evaluating and downsizing a Reference Collection    Retail Marketing 101 - How to set up attractive, eye catching displays",
INQ-20070402193322-791815125,4/2/2007 19:44,5,2,1,4,Sheri Johnson-Orduna,sherilj@hotmail.com,1,,,3,,,,,,,,,,,,8,,,,,,,15,,17,,,,,,,,,,27,2,3,2,1,2,,,,,,1,1,2,3,4,,6,,,9,,3,3,3,3,3,3,1,2,2,4,3,2,3,1,1,1,3,1,2,2,1,1,1,2,3,2,1,3,3,4,3,"The majority of the patrons that come to my library are from various Asian backgrounds and cultures.  As a non-Asian professional,I would like to learn specific ways to better serve this population, i.e. language differences, cultural/social difference.",,
INQ-20070402193431-287361323,4/2/2007 19:46,5,3,4,5,Pamela Karr,pamelaj77@hotmail.com,1,,,3,,,,,1,,,,,,7,,,,,,,,,16,,18,,,,,,,,,,2,3,2,1,2,3,4,5,,7,1,1,2,3,,5,6,,8,,,2,3,3,3,1,2,2,4,3,2,3,2,2,2,3,3,3,2,2,2,2,3,3,3,2,2,2,2,3,3,3,,,I have enjoyed all of the InfoPeople workshops that I've attended over the years.  Thank you for offering these library career advancement type of courses.
INQ-20070402193729-1872302265,4/2/2007 20:47,5,4,3,4,Mona Ying,mying@montereypark.ca.gov,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,2,2,2,1,,3,4,,,,4,1,2,3,4,5,,,,,,2,2,3,1,1,2,2,2,2,2,2,2,2,2,2,2,2,4,2,2,1,1,4,3,2,2,2,2,3,2,3,We are using Millennium System now. It's very slow when the library is getting busier in the afternoon. I am sure this situation could be improved if the library staff received outside training.,Customer Service.  Computer Skills.,
INQ-20070402193840-1979053100,4/2/2007 20:04,5,5,4,5,Claudia Morrow,Clmorrow@ci.berkeley.ca.us,1,,,3,,,,,1,,,,,,7,,,,,,,,,,,18,,,,,,,,,27,1,3,5,1,2,3,,,,,3,1,,,4,,,7,8,,,4,4,4,4,4,1,2,4,3,4,3,4,2,4,4,2,4,4,4,4,3,3,4,4,2,2,2,4,4,4,4,Can't think of any,Media acquisitions,
INQ-20070402194432-1472365270,4/2/2007 20:26,5,6,4,3,Mary HelenEllis,mellis@westernu.edu,2,,,,4,,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,27,2,3,2,1,2,3,4,5,,7,1,1,2,3,4,,,,,,10,1,4,2,2,4,2,1,2,1,1,2,2,4,1,2,2,3,1,2,2,1,2,1,2,2,2,1,2,1,3,4,"Keeping stressed out patrons from being unhappy with the library just because they were here on a bad day and did not get their way, but had to 'follow the rules' even when they had a test coming up.",Beginnig book/library materials repair    More on supervising.,I've loved every workshop I took!
INQ-20070402194802-267793517,4/2/2007 19:52,5,5,5,5,kathy nixon,kathyn@sonoma.lib.ca.us,1,,,3,,,,,,,3,,,,,,,,,,,,,,,18,,,,,,,,26,,1,3,2,1,,3,,,,7,1,1,2,3,4,5,,,,,,3,2,4,3,3,2,2,1,1,3,2,2,4,2,3,2,3,2,3,3,1,3,3,3,1,1,2,3,1,3,1,,,
INQ-20070402195544-1236369457,4/2/2007 20:00,5,3,3,5,Andrea Lynch,andlynch@library.ucla.edu,7,,,3,,,,,,,,,,,,,,,11,,,,,,,18,,,,,,,,,27,2,3,2,1,2,,,5,6,7,1,1,2,3,4,5,6,,,,,3,2,2,3,3,1,1,3,1,1,1,1,3,2,3,3,2,1,1,1,1,1,3,3,2,2,2,2,2,2,3,,,
INQ-20070402195958-136718182,4/2/2007 20:25,5,5,2,5,Phyllis Nisle,pnisle@buenapark.lib.ca.us,1,,,3,,,,,,,3,,,6,7,,,,,,,,,,,18,,,,,,,,26,,1,3,5,1,2,3,4,5,6,7,1,1,2,3,4,,6,7,8,,,4,2,4,3,2,1,2,4,1,4,4,4,1,3,4,1,3,3,3,3,3,3,4,4,1,1,2,4,4,2,1,Dealing with difficult patrons.,Creating Teen Spaces in the Library  Creating Web Pages for Teens at Library Webpage  Literature of Young Adults,
INQ-20070402200940-204871322,4/2/2007 20:19,5,2,1,4,aaron winter,aaron5winter@yahoo.com,1,,,3,,,,,,,,,,,,8,,,,,,,,,,18,,,,,,,,,,1,3,5,1,,3,4,,,7,1,1,2,3,4,5,,,8,,,3,3,3,3,2,3,2,2,2,2,3,2,2,2,3,2,3,2,2,2,2,2,2,2,1,1,3,2,2,1,2,,,
INQ-20070402201658-1490659347,4/2/2007 22:39,5,4,3,5,Jennifer Faist,jennifer.faist@artcenter.edu,2,,2,,,,,,,2,,,,6,,,,,11,,,,,,,,,,,,23,,,,27,1,3,2,1,,3,4,5,6,,1,1,2,3,,,,,,,,2,4,2,1,4,3,3,1,1,2,2,2,4,3,2,2,4,3,2,3,3,3,3,2,2,2,3,1,3,2,4,,Assigning LCSH Subject Headings  Digital Imagaing (Scanning/Editing/QC/Color Management)(Hands-On),Test online courses with focus group (both knowledgeable and novice) to catch errors/glitches/confusions before the class is opened up to the public.
INQ-20070402202103-373019220,4/2/2007 20:27,5,3,4,5,Nancy Sampson,nsampson@sonoma.lib.ca.us,1,,,3,,,,,1,,3,,,,,,9,,,,,,,,,18,,,,,,,,,,1,3,2,1,,3,4,5,,,4,1,,3,,,,,,,,3,2,4,4,4,2,2,1,1,2,4,4,4,3,4,4,4,2,2,3,1,1,2,2,4,4,4,1,1,4,4,,,
INQ-20070402203007-1850482955,4/2/2007 20:42,5,2,1,4,kelly jackson,kaywriter@hotmail.com,1,,,,,5,,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,4,4,5,1,2,3,,,,,3,1,2,3,4,5,,,8,,,1,1,1,1,1,3,3,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,,,
INQ-20070402205432-1530143321,4/2/2007 21:03,5,1,1,1,Zi Zhou Guan,Zizhouguan@hotmail.com,1,,,,,,,7,,,,,,,,8,,,,,,,,,,,,,,,,,,,,4,3,5,,,,,,,7,7,1,2,3,4,5,6,,8,,,4,4,4,3,3,3,2,4,4,4,4,4,4,3,2,2,2,4,4,4,3,4,4,4,3,3,4,4,4,4,4,"Some times there are special condition where I, as a worker, have never experienced before. Special condition such as handling many difficult situaltions when no others are around.",I would like Infopeople to offer courses that teaches us about the library system and how they work.,Training should be complete and should only be done during the first couple weeks starting from the first day of the worker's work day.
INQ-20070402215714-518345834,4/2/2007 22:50,5,4,5,7,Nancy Valdivia,Nancy.Valdivia@palmsprings-ca.gov,1,,,3,,,,,,,,,,,7,,,,,,,,,16,,,,,,,,,,26,,1,1,1,1,2,3,4,5,6,7,1,1,2,3,4,5,6,7,8,,10,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,"How to handle a fellow employee harrassment when the supervisor and administration turn a deaf ear to your problem with a co-worker.    Parents who disrupt your programs by continuing to talk amongst themselves during the program you are presenting that is a child and parent participation program.  Leaving their child unattended and without anyone to participate with.    How do you politely ask a parent to not allow their disruptive child to spoil the program for others who are listening, trying to participate, but cannot take their focus off a child whose parent has no concept of parenting skills or discipline.     How do you get the Hispanic community in your area to take advantage of your programming without constantly having to remind them with a telephone call the day before the program or the morning of a program.    How do you run a successful library program without partnerships.  If, it's possible.","How to create a teen blog workshop.  From digital camera to webpage or zine.  Create easy webpages and easy ways to add documents to your webpages.  What is podcasting?  How to do this with teens.  More teen programming ideas from librarians in libraries that support teen programming and are being recognized for it.  How to successfully pitch to your supervisor or administration a new youth program that requires outreach, computers, marketing, money, incentives and food!  Thinking outside the proverbial box and get clients using your libraries resources whether in person or not.   How to successfully a 21st century online reading program.  You asked for a different SRP here it is!    Hot Library trends that are working now and in the possible future.  What we can expect to find in a future library.  How do we get ready and what can we expect.    Spanish Language Outreach Part II.    How to make the most out of the online databases you currently have?  And how to successfully weed out the expensive dogs that reference librarians refuse to relinquish even when the stats are against them?    How to successfully seek library employment across the nation?    How to propose to your local board to build a branch library?    Grant writing and more grant writing.    How to encourage library clients to consider their local library in their wills?  Or even if it is proper for a their local library to consider asking them.    The do's and don't of marketing to youth and teens.    Booktalk is so so what else can youth librarians do?",Keep up the wonderful work!  I look forward to attending more workshops.  Try to find places here in Riverside county to hold a workshop.
INQ-20070402222320-957387312,4/2/2007 22:47,5,4,4,5,Lisa George,lchgeorge@uclalumni.net,2,,,,4,,,,1,2,,,,,,8,,,11,,,,,,17,,,,,,,,,,27,1,1,5,1,2,3,4,5,,7,1,1,2,3,4,5,6,,,,,1,1,1,2,4,2,1,2,2,2,2,1,3,1,2,2,2,2,2,2,1,1,3,2,2,2,2,1,2,2,2,,,"We do have some training dollars, but it is not uncommon for my Infopeople training funding to come out of my own pocket."
INQ-20070402224428-1594603724,4/2/2007 22:49,5,5,4,4,Sally Kusalo,skusalo@aclibrary.org,1,,,,4,,,,,,3,,,,7,,,,,,,,,,,,,,,,,,,,,1,3,5,1,,,,,,,1,1,2,3,,,,,8,,,3,3,4,4,1,3,2,3,2,3,2,2,1,2,3,1,2,4,2,3,1,3,3,3,1,1,2,3,3,4,4,,,
INQ-20070402230340-327088852,4/2/2007 23:08,5,2,1,5,megan bond,mbond@riversideca.gov,1,,,3,,,,,1,2,,,,,7,,,,,,,14,,,17,18,,,,,,,,,27,1,3,5,1,,3,4,5,,,1,1,2,3,4,,6,,8,,,1,4,2,3,1,2,1,4,4,4,2,2,1,2,1,3,2,3,3,3,2,2,3,3,1,3,1,4,4,4,1,,,
INQ-20070403000127-614533669,4/3/2007 0:10,5,5,2,5,ANITA FALLTRICK,afalltrick@ci.benicia.ca.us,1,,,3,,,,,,,3,,,6,,,,,,,,,15,,,18,,,,22,,,,,,1,3,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,8,,,3,3,3,1,3,3,1,2,1,3,3,3,3,3,3,2,3,3,2,3,1,3,3,3,2,2,2,3,2,3,3,,I would like to see an indepth walk through on MARC.  Which lines does a typical public library use.      I would also like to learn subject headings for fiction.  What do you look for without reading the book.,
INQ-20070403014134-658398783,4/3/2007 1:56,5,6,5,5,Sue Pelman,spelman@mx.tol.lib.ca.us,1,,2,3,,,,,,,,,,,,,,,,,,,,,,18,,,,,,,,,,2,2,2,1,,3,,5,,,1,1,2,3,4,,,,,,,2,1,3,3,3,1,2,3,1,3,1,1,3,2,3,2,3,3,2,3,2,2,3,3,1,2,2,3,2,2,3,,"Evaluating Reference Collections, particularly related to print vs. electronic.    General Readers' Advisory techniques, strategies, suggestions",The training and professional growth opportunites provided by Infopeople are most valuable and appreciated.
INQ-20070403020740-1942477518,4/3/2007 2:22,5,4,1,3,Leslie Montz,dianewalston@cox.net,1,,,,,,6,,,,,,,,,8,,,,,,,,,,,,,,,,,,,,3,3,5,1,,3,,,,7,7,1,2,3,4,5,6,,8,,,4,2,4,1,1,1,1,3,2,4,3,1,1,2,2,1,2,2,2,2,1,2,2,2,2,1,2,2,1,1,1,,,
INQ-20070403103457-776809642,4/3/2007 10:45,5,5,5,5,Marie Mestas,mmestas@valleycollege.edu,2,1,2,,,,,,1,2,,,5,6,,,,10,11,,,,15,16,17,18,,,21,22,,,,,,2,2,2,1,2,3,,,,7,2,1,,3,4,,6,,,,,4,4,4,2,4,2,1,2,2,4,1,1,4,2,4,4,4,4,3,4,2,3,1,1,1,1,1,1,3,3,4,Staff raising their voices and exaggerating their enuciation when speaking to non-native English speaking students. Cultural awareness and sensitivity training would be a good thing.,,
INQ-20070403111256-1523944194,4/3/2007 11:22,5,4,3,4,Nancy Beitman,nbeitman.chulavista.ca.gov.us,1,,,,,5,,,,,,,,6,,,,,,,,,,,,,,,,,,,,,,3,3,5,1,,,,,,,1,,,,,,,,,9,,2,2,3,1,1,1,1,1,1,1,1,1,1,2,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,1,"How to find books for patrons that are seemingly, not in the building.",How to find out what the public REALLY wants from the library. It appears that there is something missing.,
INQ-20070403115850-759572086,4/3/2007 12:05,5,2,2,1,Cecelia,ccsccs7@yahoo.com,6,,,,,5,,,1,,,,,6,,,,,,,,,,,,,,20,,,,,,,27,1,3,5,,2,3,,,,7,3,,2,3,4,,,,,,,4,4,4,2,4,3,3,2,2,4,3,4,4,3,3,2,4,3,2,3,1,1,2,2,2,2,3,2,1,2,4,,,
INQ-20070403120057-636077268,4/3/2007 12:07,5,3,3,3,Heather Witherow,hwitherow@ci.ontario.ca.us,1,,,3,,,,,,,3,,,,,8,,10,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,3,4,5,,7,3,1,2,3,4,5,6,,,,,1,2,3,4,4,4,1,4,1,1,2,1,4,1,2,1,4,1,3,3,1,1,4,4,2,3,1,1,3,1,3,With our self check out software I could have easily switched on different capabilities that we don't use but that I know exist inside allowing our patrons to use it more and more efficiently.,,
INQ-20070403122255-909891890,4/3/2007 12:44,5,4,5,5,Robin Hartman,rhartman@hiu.edu,2,1,,3,,,,,,2,,,,,,,,,,,,,,,,,,,,,23,,,,27,1,2,2,1,2,3,4,5,6,7,1,1,2,3,4,,,,,,,1,4,2,2,4,2,3,3,2,2,2,3,4,3,2,1,4,2,2,2,2,2,2,2,2,2,2,2,2,1,4,I recently became the director of our library after being systems and technical services librarian for 12 years. I have not been able to find a replacement for my old position and am trying to piece together staff to fill the roles I am trying to shed in order to focus on leading the library as a director.,"Dynamic web pages for web forms - not just creating the code, but knowing what it will take to process the forms on the server side. We have had web forms, but apparently not the right kind to interact with our servers. What are we missing?   Also, a look at communication technologies that young people are using that we, as a library, should be aware of and might be able to harness to provide more relevant information delivery services.  Electronic Resources - what are the pieces that fit together? When we have a problem with one of our databases, how do we troubleshoot it? Where do we start? How do we know who to talk to? Local networking, vendor administration and user interface, licensing, remote access, etc.","Flexible low cost training opportunities including all day workshops, online courses, and one hour web-casts are vital to our operation. We could not send our small short-handed staff to get all the training they need to respond adequately to information delivery changes. We cannot keep up without flexible opportunities. We have to keep the doors open and keep the day-to-day operation going, but we also need to keep current in order to remain relevant in these days of Amazon and Google."
INQ-20070403122345-297263568,4/3/2007 12:34,5,5,5,5,Becky Boyd,bboyd@samuelmerritt.edu,7,,,3,,,,,1,,,,,,,,,,11,,,,,,,18,,,,,,,,,,1,3,5,1,2,,4,,,7,1,1,2,3,4,,6,,,,,4,1,4,2,4,2,3,1,1,2,3,1,4,3,3,2,4,3,4,3,3,3,4,4,1,1,4,2,3,1,4,,,
INQ-20070403123618-807517807,4/3/2007 12:48,5,6,3,2,Joe Watson,JGWatson@hiu.edu,2,,,,,,6,,,,,,,6,,,,,,,,,,,,,,,,,23,,,,27,1,3,5,1,,3,4,5,,,1,1,2,3,4,,,,,,,3,3,4,1,4,3,3,2,2,4,3,3,4,4,2,1,3,4,3,3,3,2,2,3,3,3,4,1,3,1,2,Need to fix a program error in Linux.  Have had no Linux or Unix training so had to do self training.  Found problem and fixed but formal training would have helped.,Linux training,Infopeople training seems to be some of the best training available.
INQ-20070403123906-1872431572,4/3/2007 12:43,5,4,4,5,Donna Watkins,djwatkins@ocpl.org,1,,,3,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,27,1,3,5,1,2,3,4,5,6,7,5,1,2,3,4,5,6,7,,,,2,2,4,3,4,3,3,3,1,3,2,1,4,2,4,3,3,2,1,2,2,3,3,3,1,1,3,2,2,2,3,,,
INQ-20070403124804-733425992,4/3/2007 12:57,5,5,5,5,Dody Anderson,danderson@ci.watsonville.ca.us,1,,2,,,,,,1,2,3,4,,6,,8,9,10,11,,,,,16,17,18,,,,22,,,,,,2,2,1,1,,3,,,,7,1,1,2,3,4,,6,,,,,3,2,3,2,2,2,1,3,3,1,3,2,4,2,2,2,4,1,1,2,2,2,3,3,2,2,1,3,2,2,1,"Recruitment of volunteers, retention of volunteers.    How to get the job done with fewer staff members!",Staff courtesy to each other--internal customer service!,I've found that Infopeople trainings are well presented and a source of knowledge sharing. Good job!
INQ-20070403131207-105731089,