The Reference Interview: Asking All the Right Questions

Instructor: Carole Leita

The Reference Interview: Asking All the Right Questions

When these requests: A book called "Oranges & Peaches." Books on Afghanistan Information on leaving Wales Books by the western author: LouElla Moore Information on youth in Asia Information on Prohibition Killer whale information	Lead to these answers: A book called "Origin of Species" Articles on the Taliban Information on Living Wills Books by Louis L'Amour Information on euthanasia A picture of a flapper's dress Information on Kilauea
Maybe it’s time to revisit the reference interview! There’s a knack to understanding and handling patrons’ requests for information. This course will help you get from what's asked to what's needed as quickly and easily as possible.

Workshop Description: In this half-day workshop, you will learn how to improve your reference interactions and will gain skills that you can immediately apply in your next reference encounter. Lecture, discussion, exercises, handouts, and practice situations will help you master the basic components of the reference interview.

Highlights:

• Conducting the reference interview:
  • non-verbal communication
  • open and closed questions: what they are and when to use them
  • closing the interview
  • referrals - good and bad
  • follow-up - the all-important question
• The impact of the Internet on the reference interview
• Planning for continued use of interview skills after the workshop and on-the-job

Who should attend: Anyone who answers questions in a library.

Prerequisites: None.

Please Note: There is a $75.00 fee for this workshop. InFoPeople does not provide parking passes, lunch or refreshments.

Check-in: 8:30 to 9 AM Instruction: 9 AM to 12:30 PM