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(Almost) everybody's doin' it

With the initial (but only initial, folks!) deadline for Covered California health insurance marketplace registration upon us next week, there has been much ado about information gathering, the Affordble Care Act, and public libraries. Thanks to the 82 who responded to Infopeople's own survey of California public library activities related to the Affordable Care Act, we can see ourselves in the national context.

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Are You Listening?

Everyone seems to be saying….

  • We need to be responsive to our communities!
  • We need to innovate!
  • We need to do things differently!

They may be right, and the question is HOW do we do these things?  I believe there is a set of skills we need in order to get where we want to go.  And, one of them is learning how to really listen.

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