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"Lower-literacy users exhibit very different reading behaviors than higher-literacy users: they plow text rather than scan it, and they miss page elements due to a narrower field of view."

This article (that prints to 5 pages) should be must reading for all library web designers. Written by web usability expert Jakob Nielsen and part of his Alertbox series. Alertbox is not yet available via RSS but you can sign up to get an email notification when a new article goes online.

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