Looking at trends, they agree, makes us look at how we do things and ask good questions and start conversations that we normally wouldn't have. It helps us step away from the day to day firefighting and take a gander at the bigger picture. It's a refreshing listen!
This seems like an opportune time for a (mostly) relevant Infopeople plug: George is teaching an online course that starts on April 3, 2012 titled Libraries and Change: Skills for Successful Change Management. Seats are still available!