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podcastIn this edition of Thinking Out Loud, George and Joan discuss the idea of process improvement with Gina Millsap, CEO of the Topeka Shawnee County Public Library. Gina describes process improvement as a method of keeping an organization always looking at how they can improve how they do what they do. As Gina says, "It's knowing how to ask the right question at the right time." Give this podcast a listen and take away a ton of great ideas.

Some things mentioned in this podcast: the software Gina mentions is called Mindjet, and you can download a free 30-day trial here. And the article she mentions from the Harvard Business School is titled What Do CEOs Do?