In this latest edition of Thinking Out Loud, George and Joan riff on a topic that came to George's mind after reading an article in the New Yorker entitled The Next Level, by James Surowiecki (October 18, 2010). The article looks at what happened to Blockbuster and how they were blindsided by NetFlix and RedBox and their own inability to see beyond their brink and mortar stores. George and Joan ponder the ramifications of Blockbuster's woes for libraries.
Also mentioned in this podcast: The Innovator's Dilemma: The Revolutionary Book that Will Change the Way You Do Business, by Clayton M. Christensen. Harper Collins, 2003.