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podcastIn this edition of Thinking Out Loud, Joan starts things off by relating her experience at a recent League of California Cities conference. A panel she moderated got on the topic of underutilized library skills and this topic provides the grist for a lively discussion.

Among the underutilized library skills that George and Joan take a look at:

  • customer-focused IT
  • community-based needs assessment
  • facilities management
  • in-house on-the-job training.