Infopeople has added some new sessions for its popular Communication Skills for Front Line Library Staff workshop. From the description:
Why is it that two people can use the same words in the same situation with the same library users or employees-and experience totally different responses? It is not enough to know your library's resources, services, policies or your job responsibilities. Nonverbal communication skills - the sound of your voice, the look on your face, and the details of posture and gesture, including speed and tempo - can make the difference in great customer service. Fortunately, you can capture and master what better communicators do and repeat their successes reliably. In this course you will learn how to identify and improve the fine points of your workplace interactions as well as coach others to improve their communication skills.
Read more about it and register here.