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Comments received about Infopeople's workshop: Oil on the Waters: Practical Techniques for Calming Difficult Library Users, taught by Edmond Otis:

"Edmond Otis did a Great Job!"
"I think this workshop should be mandatory for all public contact personnel and I will put the skills I learned to use as soon as I get back to the library."
"I think many people on staff would benefit from this workshop - can we have it again?"
"Good mix of lecture and exercises. Great presentation style, easy to follow, good examples, engaging."

Register now for sessions in July, October and November!

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