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An Infopeople Webinar

January 18th, 2008 12:00 PM
1:00 PM

Presenter:  Edmond Otis Photo of Edmond Otis

Today's libraries serve an extremely broad cross section of our population. And while the vast majority of library patrons are pleasant and cooperative, a certain percentage is often a challenge.

One of the most effective ways that we can create happy, productive libraries is by improving librarians' (individually and as a staff) ability to set boundaries. Although this aspect of any public service organization's function is crucial, it is especially important to libraries because of the varied range of roles we play in a multitude of communities. Unfortunately, as many who work on the front lines of our libraries know, setting boundaries is often easier said than done.

This webcast will help participants:

  • Learn how using the four cornerstones of setting boundaries makes working with the public 100% easier
  • Learn to disengage from really nice patrons who want a friend without causing a scene or hurting their feelings
  • Learn where to invest your energy to make your library run more smoothly
  • Learn to develop the culture your library needs to meet the needs of all your patrons
  • Learn a verbal formula for dealing with challenging, demanding, or overexcited patrons
  • Learn five rules that will make your staff more efficient and your library a more pleasant place to work

Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.

  • Speaker's slides
    • ppt [677kb] - pdf (3 slides per page) [174kb]
  • Speaker's handouts
    • The Rules - doc [16kb] - pdf [41kb]
    • The Four Cornerstones - doc [15kb] - pdf [37kb]

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