An Infopeople Webinar

October 17th, 2005 12:00 PM
1:00 PM

Presenter: Dr. Steven Albrecht Photo of Steven Albrecht

Conflict at work is inevitable and not always counterproductive. Supervisors need to feel more comfortable working with people who are dissatisfied with issues, problems, or personality clashes. It's important for cohesion and productivity to know how to mediate conflict between employees or departments.

We'll also look at a coaching model to help you supervise your Shining Stars, Plow Pullers, Problem Children, and Smart Slackers.

Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.


  • Speaker's slides: ppt [1.1mb] - pdf (3 slides per page) [36kb]
  • Speaker's Handouts:
    • Handout One: doc [32kb] - pdf [20kb]

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Please help us and let your friends, colleagues and followers know about our page: The Skill-Building Supervisor #4: Managing Conflict: Communicate - Clarify - Commit

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