Start Time: Pacific - 12 Noon, Mountain - 1 PM, Central - 2 PM, Eastern - 3 PM
Presenter: Lori Bowen Ayre
As much as we love our book carts, they have helped us develop some very bad habits, and Lean will help us reduce or eliminate some of these bad habits. Lean is a management philosophy designed to identify and eliminate “waste” in a workflow. Waste can be any number of things including waiting, unnecessary handling or transport, duplicating steps, processing that doesn’t provide any benefit to the customer, and unnecessary hand-offs. By eliminating these wastes, we can find an optimal workflow that will get items to our customers faster and reduce our costs.
In this webinar, we will:
At the end of this one-hour webinar, participants will:
This webinar will be of interest to circulation and technical services supervisors and staff, delivery personnel, and anyone interested in saving time and money and improving services for their library customer.
Webinars are free of charge, you can pre-register by clicking on the Register Now button (at the top and bottom of this page). If registering with less than 30 MINUTES from the start of the webinar you can join directly from the thank you page by clicking the Join Now button. If you pre-registered you will receive an email with login link and a reminder email the day before the event.
- Handouts
- Example Work Documents for Lean Webinar: xls [20kb]
- CLA_2012_Lean_Revised pdf [1.3mb]
- Bookdrop Return VSM pdf [130kb]
Keywords: Circulation, Technical services