You are here

An Infopeople Webinar

July 11th, 2006 12:00 PM
1:00 PM

Presenter: Mary Minow Photo of Mary Minow

Do you and your library's frontline staff know what to do when a patron says that a book should be taken off the shelves or put behind the counter? Are your procedures for responding to patron challenges clear and up-to-date? When was the last time your library's collection development policy was revised? In this webcast you'll learn essential guidelines for handling patron complaints appropriately and avoiding lawsuits against the library—and yourself!

Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.

  • Speaker's Slides:
    • Challenges ppt [7.19mb] - pdf (3 slides per page) [252kb]
  • Speaker's Handouts:
    • ALA Evaluating Collections pdf [8kb]
    • Challenge Check List pdf [29kb]
    • Challenge Database Form 2003 pdf [8kb]
    • Collection Policies and Challenges doc [60kb] - pdf [31kb]
    • Coping with Challenges pdf [39kb]
    • Guidelines for Responding to Complaints doc [24kb] - pdf [14kb]
    • Library Bill of Rights pdf [7kb]
    • Working Book Selection Policy Writing pdf [50kb]

Help spread the word about this event!

Please help us and let your friends, colleagues and followers know about our page: Collection Policies That Stave Off Lawsuits

You can also share the link below in an email or on your website.