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Convenience Technologies: New Tools for Outstanding Customer Service
An Infopeople Webinar
Presenter: Joan Frye Williams 
Are you aware that library users—and non-users—rank convenience as their primary consideration in deciding which information services they'll use? Do you know what makes a service convenient? This webcast will highlight new technologies that can be borrowed from other industries to help library customers "get in, get out, and get on with their lives."
Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required.