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Crystal is a librarian and a trainer, with a passion for instructional design and technology. As founder of Kixal, she provides innovative, transformative training for libraries on a wide range of topics, and has a special interest in shaping organizational culture. She has provided training on projects for the Urban Libraries Council’s Edge Initiative, the Public Library Association’s Project Outcome, TechSoup’s monthly webinar series for libraries,'s technology tutorials, and the R-Squared Conference.