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Shana Munn is the Staff Trainer for the Arlington Public Library (APL), where she not only strives to help library staff excel in professional development but also reaches out to work with other city departments to provide excellent customer service training as well as spread the great word about what libraries can offer everyone. She graduated from the University of Texas at Arlington in 2009 with a BA in History and is currently pursuing a Master of Library Science degree at the University of North Texas. She began her career at APL in November 1996 and has held a multitude of positions over the years. When not at work or studying, she enjoys spending as much time as possible with her two sons and the family dog, volunteers in various capacities, and spends as much time as possible outdoors