Dawne Tortorella is a Senior Training Coordinator for OCLC. She is also owner and founder of BellCow, Inc.. BellCow, Inc. provides technology support for a wide range of organizations, including libraries, educational institutions and non-profit organizations. She is an adjunct faculty member at San Jose State University’s School of Library and Information Science and has taught at Dominican University’s Graduate School of Library and Information Science. She has also developed and taught courses for Infopeople on social media, location-based network services, and developing online tutorials. Prior to founding BellCow, Dawne served as Director of Academic Computing and Administrative Computing at DePaul University, and served as the IT Director for the National Alzheimer’s Association.