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You can create the library workplace you want—where focused, motivated, and self-directed employees want to come to work, develop, and grow. You can learn to coach to get these results. Coaching is an employee-centered and time-focused process. It helps you help others create a realistic prescription for change, using tools, your experience, your guidance, career-path mentoring, and continuing support. Employees can be both taught and led, using coaching interventions that help them build their skills, redirect unproductive behaviors, and become more self-reliant.

This session will help you solve a complex organizational problem—how to get the very best from your employees, at every level.

Workshop Description: This all-day workshop focuses more on coaching tools and less on coaching theories. It provides a comfortable learning environment for all participants to take the information they need for their specific facilities and the people who they will be coaching—currently, or in the future. Because coaching is most often a one-on-one process, there will be several opportunities for the attendees to practice their skills with others in a safe and effective way. The instructor uses a number of low-stress exercises, simulations, and meeting techniques to help you use coaching as a tool for employee success.

As part of your training materials, you will receive several employee assessment tools; sample coaching scripts for specific issues or problems; a coaching book and article resource list; and an article on coaching "employee archetypes" by Dr. Steve Albrecht.

Preliminary Course Outline

  • Who Benefits from Coaching
    • Employees with behavioral problems or performance issues
    • Employees who want to grow in their careers
    • Individuals who want to take their departments, teams, or agencies in new directions
  • Laying the Foundations for Coaching: Aligning for Success
    • Improving your listening skills
    • Using pre-coaching interviews to gather information and build rapport
    • Helping coachees create their "Bug List"
    • Using the "List of Seven Choices" as a coaching tool
    • The use of stories to illustrate the need for employees to make behavioral or performance changes
    • Ethical issues: confidentiality concerns
    • Reporting back to management
    • Boundaries
    • Helping too much vs. helping too little
    • "Life coach" prohibitions and warnings
  • Coaching the Big Four: The Rising Star, the Problem Child, the Plow Horse, and the Smart Slacker
    • Using PAM's (Personal Accountability Meetings)
    • Coaching strategies for the Big Four; preparation for the coaching case studies
  • Skill-Building through Coaching Practice
    • Creating a "Spectrum of Influence" through triad role play exercises
    • Closing the sessions with feedback loops, follow-ups, course corrections, and rapport building at regular intervals

Workshop Instructor: Steve Albrecht