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Effective leaders know how to get the very best from other people, at every level. If you want to help others to reach their full potential, developing your coaching skills will enable you to create an environment where focused, motivated, and self-directed employees want to work and grow. No one accomplishes significant changes on their own, so coaching is an essential part of leading your department, team, or agency in new directions.

Coaching others is about goal-setting for their new or continued achievements, helping them take different and more positive steps, trusting intuition (on both sides), and helping them create different results. Coaching helps you help someone else create a realistic prescription for change, using tools, your experience, your guidance, career-path mentoring, and continuing support. When you coach someone, you help that person build skills, redirect unproductive behaviors, and become more self-reliant.

Workshop Description: This all-day workshop focuses on practical coaching tools and techniques. It provides a comfortable learning environment for all participants to learn the skills they need for their specific work situations and for the people they will be coaching, now and in the future. Because coaching is most often a one-on-one process, there will be several opportunities to practice these skills with others, in a safe and effective way. The instructor uses a number of low-stress exercises, role plays, and meeting techniques to help you use coaching as a tool for employee success.

As part of your training materials, you will receive several assessment tools; sample coaching scripts for specific issues or problems; a coaching book and article resource list; and an article on coaching "employee archetypes" by Dr. Steve Albrecht.

Preliminary Course Outline

  • Why Coaching?
    • What coaching is - and what it isn't
    • Corrective vs. developmental coaching
    • Leading and coaching individuals and groups
  • Laying the Foundations for Coaching: Aligning for Success
    • Improving your listening skills
    • Using pre-coaching interviews to gather information and build rapport
    • Helping coachees create their "bug list"
    • The "List of Seven Choices"
    • Ethical issues
  • Coaching the Big Four: The Rising Star, the Problem Child, the Plow Horse, and the Smart Slacker
    • Using PAMs (personal accountability meetings)
    • Coaching case studies
  • Skill-Building Through Coaching Practice
    • Creating a "spectrum of influence"
    • Feedback loops, follow-ups, course corrections, and rapport building

Workshop Instructor: Steve Albrecht