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An Infopeople Workshop - October-December 2009

Workshop Description - html

Workshop Materials

  • Agenda - doc
  • PowerPoint Presentation - ppt [2.5mb]
  • Handouts
    • Calculating Time Saved - doc [25k]
    • Feedback Card - doc [25k]
    • Customize Their Experience - doc [25k]
    • Nail the Basics - doc [40k]
    • Positive & Negative Language - doc [36k]
  • Examples
    • Customer Types - doc [40k]
    • How Complicated Is It to Use a Library Catalog - doc [40k]
    • Petaluma Sample Audio Tour - wav [545k]
    • Petaluma Audio Script: Sample - doc [29k]
    • Possible Kiosk Screen for Customers - doc [40k]