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An Infopeople Workshop - January 2009-July 2010

Workshop Description - html

Workshop Materials

  • Agenda - doc
  • Handouts
    • Background - doc [25kb]
    • Pre-Workshop Exercise - doc [28kb]
    • Start Developing a Customer Service Philosophy - doc [30kb]
    • Suggest Customer Friendly Phrases and Questioning Techniques - doc [43kb]
    • Customer Service Behaviors Checklist - doc [43kb]
    • Buddy Action Plan - doc [37kb]
    • Service Behavior Matrix - xls [31kb]
    • Summary - doc [33kb]
    • Take It Back to the Library - doc [34kb]
    • Bibliography - doc [27kb]