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Service Excellence In Your Library

An Infopeople 4-week online learning course beginning June 25, 2019 

How can we propel the good service we already provide in our libraries into excellent service? This four-week online course delves into what it takes to transform a library’s culture to one of “service excellence.” It will nclude an opportunity to identify specific service obstacles within our own organizations and brainstorm ways to reduce or remove the obstacles. Learners will also identify service strengths in themselves and their co-workers as a technique for strengthening the entire team. 

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