Andrew Sanderbeck is a recognized expert presenter, coach and consultant for libraries and library organizations on customer service, and management and leadership. He has presented at ALA, PLA and at many state and regional library conferences, as well as international conferences in the United Arab Emirates and many European Countries. Andrew is the founder of PCI Webinars, a webinar company that produces 100 programs each year for library organizations. He is the author of the books “The Power of Asking for What You Want” and "The ABCs of Positive Living."