Julie Oborny is a Web Librarian for San José Public Library (SJPL), where she focuses primarily on web development and design, data analytics, and practicing user experience and service design methods. These methods have included applying design heuristics and patterns, usability testing at several stages of fidelity, quantitative surveys, card sorting, qualitative interviews, journey mapping, and more.
In order to scale up research efforts and spread UX and service design training throughout the SJPL system, SJPL’s Web Services Unit assigned Julie to recruit, train, and lead research projects for a UX Team composed of 6–8 staff members across diverse classifications. In the library field, Julie has also presented on UX, service design, and human-centered design at the local, state, and national level.