Laura Solomon, MCIW, MLS is the Library Services Manager for the Ohio Public Library Information Network and the former Web Applications Manager for the Cleveland Public Library. She has been doing web development and design for over fifteen years, in both public libraries and as an independent consultant. She specializes in developing with Drupal. She is a 2010 Library Journal Mover & Shaker. She’s written two books about social media, specifically for libraries, and a third book was just published this spring: The Librarians' Nitty-Gritty Guide to Content Marketing. As a former children’s librarian, she enjoys bringing the “fun of technology” to audiences and giving libraries the tools they need to better serve the virtual customer.