You are here

A California Libraries Learn (CALL) Online Course

October 19th, 2021 1:00 PM
December 6th, 2021 4:30 PM

California Libraries Learn logo

Please note: This course is only open to individuals working in a California public library. There is no cost to registrants – but space is limited to the first 75 who register. California Libraries Learn (CALL) is a collaborative project of the California Library Association and the California State Library, and is supported in whole or in part by the U.S. Institute of Museum and Library Services under the provisions of the Library Services and Technology Act, administered in California by the State Librarian.

Pat WagnerInstructor: Pat Wagner

This online learning event will span 7 weeks starting on October 19 and ending on December 6, and will be a blend of 5 live, online sessions, prerecorded videos, application activities, and reflection designed to help participants explore and practice crucial supervision concepts, models, and strategies.

Using case studies and their own real-life supervision issues, participants will review proven models, apply practical concepts, and discuss the results with their peers.

Upon completion of the workshop attendees will have the skills needed to:

  • Improve productivity and workplace relationships.
  • Grow the skills and commitment of supervisors and employees.
  • Use positive reinforcement and workplace contracts to effectively manage employees.
  • Better address the lifecycle of an employee, from recruitment and orientation to departure.
  • Better manage workplace conflict, discipline, and termination.

Course Description: This five-module course will include five live interactive online sessions. All sessions are 75-minutes in length, and all begin at Noon Pacific time:

  • Wednesday, October 20th
  • Wednesday, October 27th
  • Wednesday, November 10
  • Wednesdays, November 17
  • Tuesday, November 30

Please make every effort to ensure that you are able to attend these meetings before enrolling in the course. If this is not possible, archived recordings will be made available.

In addition to the scheduled sessions, the instructor will provide resources, best practices, and useful tips and techniques. During the course, you will participate in discussion forums, with an opportunity to share your experiences and questions, alongside others working in libraries. Through application activities, you will apply the concepts to your own institution and community.

Course Outline: When you log in to the Infopeople online learning site, you will see weekly modules with these topics:

  • Module 1: Introduction to Successful Supervision
    • What’s different about being a supervisor?
    • How do supervisors contribute to library success?
    • What’s hard about being a supervisor?
  • Module 2: Precision in Communication and Positive Reinforcement
    • Improve influence–as measured by productivity and workplace relationships–with employees, co-workers, and bosses
    • Improve the ratio of positive, specific comments to criticisms among employees.
  • Module 3: Expectations: Oversight versus Micromanagement
    • The Expectations model as a cure for micromanagement.
    • How employees and supervisors can work together to create guidelines, especially the challenge of nailing down what quality means.
  • Module 4: Successful Supervision Conflict Management and the Assignment
    • Having difficult conversations with employees about behavior
    • Managing workplace conflicts that reduce emotionality and drama, respect all parties, and focuses on future results, rather that rehashing old mistakes, misunderstandings, and disagreements
  • Module 5: Application and the Plus/Delta Review
    • Demonstration of the Plus/Delta review model, as a way to evaluate the performance of people, projects, and departments
    • Applications of the models discussed in the previous sessions

Time Required: To complete this course, you can expect to spend 2 1/2 hours per module. Although you can work on each module at your own pace, at any hour of the day or night, it is recommended that you complete each week's work within that week to stay in sync with other learners.

Who Should Take This Course: The primary target audience is current library supervisors with at least two years of experience, so they can relate to the material, have stories to share, and have already faced issues we will discuss. Secondary targets are managers who supervise supervisors and want to help them coach with problems, and administrators who are hiring or promoting supervisors, and want a better idea of what they should know.

Online Learning Details and System Requirements may be found at:

Keywords: supervision and managementg