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An Infopeople Webinar

Presenter: Laura Solomon  Photo of Laura Solomon

No, your library's tech staff doesn't hate you. Or try to confuse you on purpose. They even speak the same language as you do! Yet, often, conflict arises between tech and other library staff. Everyone gets frustrated, and issues don't get solved as quickly as everyone would like.

Discover what you can do to make communication easier and make problem resolutions happen faster. Hear stories and some words of wisdom from actual IT staff who on the front lines of library technology. Learn how to approach troubleshooting like your tech does, and even some basic things you can do on your own.

At the end of this one-hour webinar, participants will:

  • Be able to list at least 3 actions that will help get an IT problem resolved more quickly
  • Name 2 or more tips that can help you to solve your own tech problems
  • Understand how to make IT problem reporting more efficient

This webinar will be of interest to library staff that needs to regularly communicate with IT staff or outside technology consultants.

Webinars are free of charge, you can pre-register by clicking on the Join Webinar button now or go directly to the webinar by clicking on Join Webinar within 30 of the start of the event. If you pre-registered you will receive an email with login link and a reminder email the day before the event. If you did not preregister and you can register in the 30 minutes prior to the event and directly enter.

Presentation Material

Speaker's slides
ppt [41.9mb]
pdf (Full slide) [1.6mb]
pdf (3 slides per page) [699kb]
Chat: pdf [108kb]