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An Infopeople Webinar

October 4th, 2012 12:00 PM
1:00 PM

Presenter: Malinda Muller 

  • Can someone really address every aspect of a legal issue by using online resources?
  • How do I get someone started on addressing legal issues?
  • If a customer asks me to find a legal form, can I? should I?
  • How can I help a customer with a legal question and not be held liable?
  • What do I do if I can’t help a customer with a legal matter?

Helping library customers understand legal resources can be both daunting and rewarding. The idea of public access to legal information is becoming more prevalent, with library staff participating in a trend that identifies the public library, with its neutral and safe environment, trained staffers, convenient location and free computer access to the Internet as the ideal place to find the information people need.

This webinar will prepare you to act as a compass and guide to point your users in the right direction for gaining a better understanding of the legal system and how to navigate it successfully. You will also learn when to answer questions, when to teach users to find their answers, and when and where to refer them for additional help.

At the end of this one-hour webinar, attendees will:

  • Have a set of best practices for assisting the public with their legal questions and without fear of liability
  • Know how laws, regulations and opinions produced by the three branches of government impact our individual rights and obligations as citizens
  • Be able to comfortably direct users to free or low cost attorney referral services, legal service and government agencies, forms and handbooks
  • Develop a familiarity with common legal terms users come across when navigating the legal system
  • Understand the various types and key elements differentiating self-help legal resources available on the Internet and in public law libraries.

This webinar will be of interest to Public library staff who provide front line reference desk service and library students who are curious about a career in law librarianship.

Series Infomation

Webinar 1: Legal Research Resources: Great Legal Reference and Referral in the Public Library - Oct 4, 2012.
Webinar 2: Family Law Basics for Public Libraries - Jan 10, 2013.
Webinar 3: Finding Legal Forms: Getting Started in Public Libraries - Feb 7, 2013

Webinar 4: Landlord/Tenant Legal Resources: a Guide for Public Libraries - Mar 21, 2013

Webinar 5: Small Claims Court Legal Resources: a Guide for Public Libraries - Apr 18, 2013

Webinars are free of charge, you can pre-register by clicking on the Join Webinar button now or go directly to the webinar by clicking on Join Webinar on the day of the event on the Adobe Connect server. If you pre-registered you can use your email address and password you created to speed up entry to the webinar. If you did not preregister and you login with in 30 minutes of the event you can enter as a guest without a password.

Presentation Material

Speaker's slides
pdf (Full slide) [2.3mb]
pdf (3 slides per page) [434kb]
Resources: pdf [283kb]
Chat: pdf [67kb]

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