An Infopeople Workshop - October 2003-March 2004
Workshop Description - html
Workshop Materials
- Agenda - doc [124k] - pdf [18k]
- PowerPoint Presentation - ppt [411k]
- Conflict Resolution Bibliography - doc [25k] - pdf [10k]
- Exercises
- Exercise 1: Better Ways to Discuss Behavior - doc [24k] - pdf [8k]
- Exercise 2: Applying the Written Three-Step Model to Your Conflict - doc [31k] - pdf [9k]
- Exercise 3: Looking and Listening for VAK Clues - doc [27k] - pdf [8k]
- Exercise 4: Case Study: Applying VAK to Resolving Conflicts - doc [27k] - pdf [8k]
- Exercise 5: Practicing Out Loud Words that Work - doc [29k] - pdf [8k]
- Exercise 6: Case Study: Applying Words that Work to Resolving Conflicts - doc [24k] - pdf [11k]
- Exercise 7: Identifying a Doable Action - doc [25k] - pdf [7k]
- Handouts