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An Infopeople Workshop - October 2003-March 2004

Workshop Description - html

Workshop Materials

  • Agenda - doc [124k] - pdf [18k]
  • PowerPoint Presentation - ppt [411k]
  • Conflict Resolution Bibliography - doc [25k] - pdf [10k]
  • Exercises
    • Exercise 1: Better Ways to Discuss Behavior - doc [24k] - pdf [8k]
    • Exercise 2: Applying the Written Three-Step Model to Your Conflict - doc [31k] - pdf [9k]
    • Exercise 3: Looking and Listening for VAK Clues - doc [27k] - pdf [8k]
    • Exercise 4: Case Study: Applying VAK to Resolving Conflicts - doc [27k] - pdf [8k]
    • Exercise 5: Practicing Out Loud Words that Work - doc [29k] - pdf [8k]
    • Exercise 6: Case Study: Applying Words that Work to Resolving Conflicts - doc [24k] - pdf [11k]
    • Exercise 7: Identifying a Doable Action - doc [25k] - pdf [7k]
  • Handouts
    • Clean Up Your Act - doc [25k] - pdf [8k]
    • Sample Words That Work - doc [30k] - pdf [12k]