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An Infopeople Workshop - September 2004-January 2005

Workshop Description - html

Workshop Materials

  • Agenda - doc [124k] - pdf [18k]
  • PowerPoint Presentation - ppt [224k]
  • Bibliography - doc [29k] - pdf [9k]
  • Exercises
    • Exercise 1: Identify Which Behaviors Work Best to Build Rapport - doc [24k] - pdf [8k]
    • Exercise 2: Improve Communication with the "Good and Better" Feedback Model - doc [27k] - pdf [8k]
    • Exercise 2: Reading Paragraphs - doc [27k] - pdf [8k]
    • Exercise 3: Identify How Behavior Can Affect People - doc [25k] - pdf [16k]
    • Exercise 3a: The Library User - doc [23k] - pdf [7k]
    • Exercise 3b: The Library Employee Who Communicates Well - doc [23k] - pdf [7k]
    • Exercise 3c: The Library Employee Who Communicates Poorly - doc [25k] - pdf [8k]
    • Exercise 3d: The Observer- doc [23k] - pdf [7k]
    • Exercise 4: Identify How Matching Speed, Rhythm and Space Can Affect People - doc [25k] - pdf [15k]
    • Exercise 4a: The Library User - doc [23k] - pdf [7k]
    • Exercise 4b: The Library Employee Who Communicates Well - doc [24k] - pdf [8k]
    • Exercise 4cd: The Observer(s) - doc [23k] - pdf [7k]
    • Exercise 5: Design a Project and Test How Behavior Change Can Work - doc [28k] - pdf [9k]
  • Handouts
    • Communication Tips - doc [24k] - pdf [8k]
    • Working with Strangers - doc [26k] - pdf [7k]
    • How to Identify and Practice Successful Nonverbal Communication - doc [28k] - pdf [18k]
    • What Are the Behaviors of Great Customer Service? - doc [26k] - pdf [8k]