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An Infopeople Workshop - April-November 2007

Workshop Description - html

Workshop Materials

  • Agenda - doc [44k] - pdf [18k]
  • PowerPoint Presentation - ppt [237k]
  • Bookmark File - doc [35k] - pdf [11k]
  • Exercises
    • Ex. 1: Exploring My Own Expectations as a Customer - doc [28k] - pdf [7k]
    • Ex. 2: Plan for Providing Great Multicultural Customer Service - doc [36k] - pdf [10k]
    • Ex. 3: What are My Own Communication Style and Values? - doc [53k] - pdf [13k]
    • Ex. 4: Simulation: Greeting, Inquiry, Service - doc [29k] - pdf [7k]
    • Ex. 5: Idioms from Different Cultures - doc [29k] - pdf [7k]
    • Ex. 6: Identifying What Needs to be Translated - doc [29k] - pdf [8k]
  • Handouts
    • Simulation Observer Checklist - doc [51k] - pdf [11k]
    • How to Provide the Best Multicultural Customer Service - doc [38k] - pdf [27k]
    • Sample Cheat Sheet - Spanish - doc [28k] - pdf [7k]