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An Infopeople Workshop - February-May 2007

Workshop Description - html

Workshop Materials

  • Agenda - doc [36k] - pdf [19k]
  • Exercises
    • Ex. 1: Learning from the Competition - doc [28k] - pdf [7k]
    • Ex. 2: Cut and Cut Again - doc [26k] - pdf [7k]
  • Handouts
    • List Five Things - doc [25k] - pdf [5k]
    • Customer Service Walkabout Checklist - doc [118k] - pdf [966k]
    • Ideas for Merchandising Library Materials - doc [27k] - pdf [8k]
    • Retailing and Wayfinding for Libraries - doc [87k] - pdf [39k]
    • Follow Up Action Items - doc [27k] - pdf [7k]