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An Infopeople Workshop - June-October 2007

Workshop Description - html

Workshop Materials

  • PowerPoint Presentation - ppt [364k]
  • Books and Websites - doc [68k] - pdf [19k]
  • Exercises
    • Ex. 1: Welcoming Your Customers - doc [30k] - pdf [14k]
    • Ex. 2: Rewording Library Jargon and Cut, Cut, Cut for Clarity - doc [38k] - pdf [8k]
    • Ex. 3: Increase Self-Sufficiency - doc [30k] - pdf [14k]
    • Ex. 4: Location, Location, Location - doc [30k] - pdf [7k]
    • Ex. 5: Your Customer Service Action Plan - doc [31k] - pdf [7k]
    • Ex. 6: What Keeps You from Changing - doc [26k] - pdf [14k]
  • Handouts
    • Cheat Sheet for Creating Tip Sheets - doc [34k] - pdf [25k]
    • Wrap-up Crossword Puzzle - doc [28k] - pdf [10k]
    • Example: Google Search Tips - pdf [310k]
    • Example: Website Tip Sheet - pdf [96k]
    • Follow Up Action Items - doc [33k] - pdf [14k]
    • Ideas for Merchandising Library Materials - doc [28k] - pdf [7k]
    • Low- and No-Cost Customer Service Improvements - html [6k]
    • Customer Service Improvements - doc [25k] - pdf [6k]
    • Tip Sheet: Questions to Ask in Reference - doc [45k] - pdf [25k]
    • Customer Service Walkabout - doc [120k] - pdf [120k]