Embrace the Evolution: Adapting Reference Service to New Technology

• Is traffic at your reference desk disappearing?
• How do you reach out to the users who make use of your library’s power and Internet access – but not your human resources?
• How can your library support flipped learning without going getting sucked down a MOOC-shaped black hole?
• Can librarians maintain their brand as information experts in the age of pervasive connectedness?

Portable Internet devices and persistent access to online resources is changing the way people learn. With that comes significant shifts to the way people use library spaces and services. Rather than fearing this disruption, libraries should lean into the change. Through mobile library services, flipped and co-learning experiences, and virtual reference tools, libraries can continue to demonstrate the importance of reference skills. Join digital strategist Toby Greenwalt for an exploration of current and emerging techniques.

At the end of this one-hour webinar, participants will:

• Identify the opportunities presented by changes in public technology use
• Determine strategies for integrating technology in the reference workflow
• Be able to tie reference service into long-term plans for comprehensive library service

Join us as we exchange stories and share best practices for maintaining this essential element of library service.

This webinar will be of interest to all types of libraries offering reference services.

Webinars are free of charge, you can pre-register by clicking on the Register Now button (at the top and bottom of this page). If registering with less than 30 MINUTES from the start of the webinar you can join directly from the thank you page by clicking the Join Now button. If you pre-registered you will receive an email with login link and a reminder email the day before the event.

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Speaker's slides

ppt [6.2mb]

pdf (Full slide) [1.8mb]

pdf (3 slides per page) [630kb]

Chat & Closed Captioning

Chat: pdf [74kb]

Keywords: Customer service, Reference