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Cultural Humility in Public Libraries: Colleagues & Customers
An Infopeople Online Learning Course
|Fee per learner
Note: CALL (California Libraries Learn) is offering free seats to California public library staff (limited to one staff person per jurisdiction) in this Infopeople course. Please use this form to register for one of these no-cost seats.
In order to gain the most impact from learning events sponsored by the CALL grant we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.
Course Instructor: Xan Goodman
Are you curious about the term cultural humility? At its root, cultural humility requires one to acknowledge inequality and take action. This online course will introduce cultural humility as a concept for professional practice. We will focus on your role as colleague and as a professional and will link the concepts of cultural humility to librarianship. We will explore personal identity and culture. We will also examine how culture and identity translate to a deliberate practice of cultural humility in the workplace.
By the end of the course learners will be able to:
- Define cultural humility and cultural competence
- Name three ways to implement cultural humility in your interactions with colleagues
- Name three ways to implement cultural humility in your interactions with clients or patrons
- Describe three ways inequality impacts library communities
- Write an action plan to adopt cultural humility as a colleague
- Complete an identity timeline walk to facilitate identity reflection
- Create an identity collage as a way to examine their identity and reflect on how cultural identity shapes worldviews
- Identify one short term goal and one long term goal for your practice of cultural humility with colleagues and patrons
*Please note: this course was previously taught in April 2020 and has now been expanded to a 3-week format.
Course Description: Through online meetings, activities, and discussions we will explore the concept of cultural humility. You will complete a cultural humility action plan, an identity timeline walk and an identity collage. The instructor will provide resources, and concrete tips and techniques that can be applied immediately. During the course, you will participate in discussion forums and online meetings about cultural humility and identity. You will be able to share experiences and apply the concepts learned to your own library and community.
- Meeting One: February 3, 2021 10 am Pacific Time/ 11am Mountain Time/ 12pm Central Time/ 1pm Eastern Time (75 minutes)
- Meeting Two: February 11, 2021 10 am Pacific Time/11 am Mountain Time/ 12pm Central Time/ 1pm Eastern Time (60 minutes)
- Meeting Three: February 17, 2021 10 am Pacific Time/11 am Mountain Time/ 12pm Central Time/ 1pm Eastern Time (60 minutes)
Note: Please make every effort to ensure that you are able to attend these three meetings before enrolling in the course. If this is not possible, archived recordings will be made available.
Course Outline: When you log in to the Infopeople online learning site, you will see weekly modules with these topics:
- Week 1: Cultural humility and Identity
- Examining identity to provide better service
- Interrogating identity
- Week 2: Cultural humility with clients or patrons
- Connecting with clients & patrons
- Statistics about librarianship
- Week 3: Cultural humility with colleagues
- Connecting with colleagues
- Pillars of cultural humility
Time Required: To complete this course, you can expect to spend 2 ½- 3 hours per week, for a total of 9 course hours. Each week's module contains an online meeting, resources, and various options for assignments and discussions. You can choose the options most relevant to your work and interests. Although you can work on each module at your own pace, at any hour of the day or night, it is recommended that you complete each week's work within that week to stay in sync with other learners.
Who Should Take This Course: Any library staff member who would like to learn about cultural humility as a concept to benefit you as a colleague and a service provider.
Online Learning Details and System Requirements may be found at: infopeople.org/training/online_learning_details.
After the official end date for the course, the instructor will be available for limited consultation and support for one more week, and the course material will stay up for an additional week after that. These extra weeks give those who have fallen behind time to work independently to complete the course.
Are you a member of ARSL? If so, you may be able to sign up for a free seat in this course. Limit is four free seats per course. Make your request here and if a free seat is available you will be notified.