Ten Tips for Managing Conflict

As libraries begin to open their doors and people begin to re-engage in the community, the transition to normalcy may take time. The lack of socialization caused by the pandemic may impact the ability of community members to engage in the public space skillfully. Library staff may be faced with a demanding public as they themselves are adjusting back to work.

This webinar will focus on Ten Tips for Managing Conflict highlighting the ideas and practices that help us navigate the challenges we find in communicating with others. These tips include ideas about what we are thinking, what we are saying, and how we are hearing what the other has to say. As each tip is shared, real-world examples will be highlighted.

At the end of this one-hour webinar, participants will:

• Be prepared to navigate challenging conversations with co-workers and patrons.
• Understand human underlying needs and be able to incorporate that knowledge into their ability to defuse upset individuals.
• Be more thoughtful in their words and actions when conflicts occur.

The National Conflict Resolution Center has over 35 years of experience helping people manage conflict through our work in mediating a wide variety of disputes and through thousands of workshops we have provided to work groups, community groups, and individuals. We have learned a lot about human interaction in conflict. Based on those experiences, we have created Ten Tips for people to consider as they manage conflict.

This webinar will be of interest to: All library staff who want to learn about ideas and practices around managing conflicts, even for skilled communicators to reflect on why their approach seems to work so well.

Webinars are free of charge, you can pre-register by clicking on the Register Now button on this page. If you pre-registered you will receive an email with login link and a reminder email the day before the event.

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Presentation Material

Speaker's slides

10 Tips for Managing Conflict - handout

The Art of Inclusive Communication - NCRC Manual