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An Infopeople Online Learning Course

July 20th, 2021 12:00 PM
August 16th, 2021 4:30 PM
Fee per learner $200.00
Note for CA residents: CALL (California Libraries Learn) is offering free seats to California library staff in this Infopeople course. Please use this form to register for one of these no-cost seats. In order to gain the most impact from learning events sponsored by the CALL grant we ask that all participants engage fully (attend, participate, discuss and share). If you are unable or not willing to agree to this, please be kind and leave a seat or place for someone else.


Head shot of Morgan PerryInstructor: Morgan Perry

Course Description: With COVID-19, many economic opportunity issues were laid bare in 2020. Foremost amongst them was the need for more support for our unemployed and underemployed community members. The data coming from Brookings and other trusted sources indicate the wealth gap is widening and vulnerable populations are reporting a lack of skills and concern for future employment. The days of Wi-Fi access and resume help are not making the impact they did five years ago. Libraries across North America have heard the call for career services and workforce development action but where do we start? What is our responsibility to the resource partners already working on these issues? How do we expand rather than duplicate services without taking staff time from other priorities?

These questions and more will be explored as a group through leveraging helpful tools like concept canvases and ecosystem mapping. Libraries are uniquely positioned to collaborate with traditional community resources for more impactful and scalable opportunities. This practical approach will lead to actionable steps and better outcomes for libraries’ workforce development efforts.

During this course, we will explore the employment barriers our customers face and our local ecosystems already addressing these issues, and how to create collaborative learning opportunities and sustainable, impactful career services.

By the end of this course, learners will:

  • Identify their Workforce Development Ecosystem
  • Build a dashboard for metrics
  • Implement best practices for community partners
  • Learn adult education tips and tricks
  • Plan for storytelling

This four-week course will include two interactive online sessions:

  • Wed, July 21, 2021 at 10:30am-11:45am PT
  • Wed, August 4, 2021 at 10:30am-11:45am PT

Please make every effort to ensure that you are able to attend these two sessions before enrolling in the course. If this is not possible, archived recordings will be made available.

Course Outline:

  • Week 1: Getting Grounded in your Customer
    • Community focused programming and economic opportunity
    • Keeping track with dashboards
    • Communicating with internal stakeholders
    • Needs vs. Capacity
  • Week 2: Getting Grounded in Workforce Development
    • Shared terminology
    • Ecosystem Mapping
    • Communicating with external stakeholders
  • Week 3: Building Learning Opportunities
    • Creating workforce programs and services based on learning goals
    • Simplified designing for adults
  • Week 4: Preparing to Change Direction
    • Evaluation
    • Telling your story
    • Sustainability

Who Should Take This Course: This course is a great fit for library staff, administration, board members, and external stakeholders who would like to develop a more collaborative approach to designing a program to serve the community of job and career searchers.

Online Learning Details and System Requirements may be found at:

Are you a member of ARSL? If so, you may be able to sign up for a free seat in this course. Limit is four free seats per course. Make your request here and if a free seat is available you will be notified.