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George and Joan on Conflict Resolution Techniques
An Infopeople Webinar
Social Media services are some of the latest tools libraries use to communicate with theirusers.
- Does your library have facebook, twitter and flickr accounts?
- Do you understand their terms-of-service, and know what
There are many approaches to resolving conflicts. Some of these approaches are positive, resulting in an outcome that moves an idea or a project forward while protecting everyone's self-respect. Others are destructive, leaving people emotionally battered and looking for a chance to get even. And then there's all that old tried and true approach: ignoring the conflict and hoping it will go away.
In this one-hour webinar, consultants Joan Frye Williams and George Needham will discuss:
- Solving disagreements before they escalate into conflict
- Recognizing when you have a conflict
- Identifying your personal conflict resolution style, and understanding the styles of others
- Picking your fights
- Understanding and ameliorating passive-aggressive behavior
With their characteristic humor and energy, Joan and George will present real world examples of ways to approach conflict honestly, to find common ground, and to come to a mutually agreeable outcome.
This webinar should be of interest to librarians, trustees, branch managers, grant writers, and any member of the library community who seeks to work with outside organizations.ay be negotiable?
- Do you create content for your library’s social media sites?
- Do children use your social media sites?
- Does your library have a social media policy?
In this one-hour webinar, you will:
- learn some copyright pointers, including two important steps you can take to protect your library from secondary liability if users post copyright-protected content in the comments sections.
- understand what you may delete, and what you shouldn’t delete without a lawyer’s advice.
- look at privacy issues of special concern with children.
- see a sample policy that you can use as a starting point.